Paying the correct benefits in a timely manner and maintaining accurate member records, while efficiently servicing members’ needs for information and pension education, is the aim of all good pension administrators.
Effective pension administration, whether in-house or outsourced, requires investment in technology and people, fastidious attention to detail and enthusiastic customer service in an environment that encourages a belief in continuous improvement.
Muse Advisory understands that such effective pension administration is critical to the delivery of the pension promise to scheme members. We work in partnership with our clients to help them deliver on that promise.
Strategic administration reviews: “Do you need independent advice to help you determine how well you are delivering your pension administration?”
Our comprehensive reviews of internal pension administration departments cover scope, capabilities, efficiency and operational risks. We can also offer expert advice should you wish to discuss in-sourcing, outsourcing, centralising or ‘merging’ your pension administration.
Administration systems selection: “Are your pension administration systems letting you down?”
We can help you to optimise your use of technology. If it is not delivering we will help you find technology solutions which meet your needs.
Administrator review & selection: “Do you have the right third party administration support?”
Muse Advisory can help you review the capability, contracts and performance of outsourced administrators and support the selection process for a third party administrator. We can also help during contract negotiations and project manage transition to a new administrator.
Contact us to find out more about these services from Muse Advisory