Muse Advisory understands that your privacy is important to you and that you care about how your personal data is used. We respect and value your privacy and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.
Muse Advisory Limited is registered under Company Number 05948671 - our registered office is
KD Tower, Suite 10, The Cotterells, Hemel Hempstead, HP1 1FW.
We are members of PASA, Pensions and Lifetime Savings Association and The Society of Pension Professionals.
Muse Advisory is an independent consulting business that works with trustees and sponsors to help them govern, manage and administer their pension schemes effectively. Unique research and an independent perspective, coupled with a pragmatic approach that only a truly experienced team can deliver, means Muse Advisory offers an unparalleled service in the market.
Muse Advisory’s key consulting business areas are:
This Privacy Notice explains how we use your personal data: how it is collected, how it is held, and how it is processed. It also explains your rights under the law relating to your personal data.
Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.
Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.
The personal data that we use is set out below.
This Privacy Notice should tell you everything you need to know, but you can always contact us to find out more or to ask any questions, using the details below. Under the GDPR, you have the following rights, which we will always work to uphold:
For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided below.
Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.
If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.
Directly: We obtain personal data directly from individuals in a variety of ways, including obtaining personal data from individuals who provide us their business card, contact us via our website, attend meetings or events that we host or visit our office. We may also obtain personal data directly when, for example we are establishing a business relationship or performing professional services through a contract.
Indirectly: We may obtain personal data indirectly about individuals from a variety of sources, including our clients. We may attach personal data to our customer relationship management records to better understand and service our business clients and individuals, satisfy a legal obligation, or pursue our legitimate interests. Examples may be:
We may collect some or all of the following personal data (this may vary according to your relationship with us):
Under the GDPR, we must always have a lawful basis for using personal data. This may be because the data is necessary for our performance of a contract with you, because you have consented to our use of your personal data, or because it is in our legitimate business interests to use it. Your personal data may be used for one of the following purposes:
With your permission and/ or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email and/ or telephone with information and news on our services. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out.
We will not keep your personal data for any longer than is necessary considering the reason(s) for which it was first collected.
Records relating to individuals will be kept as follows:
We will only store your personal data within the European Economic Area (the “EEA”). The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein. This means that your personal data will be fully protected under the GDPR or to equivalent standards by law.
The security of your personal data is essential to us, and to protect your data, we take a number of important measures, including the following:
We may occasionally share personal data with trusted third parties to help us deliver efficient and quality services. These recipients are contractually bound to safeguard the data we entrust to them. We may engage with several or all of the following categories of recipients:
If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held) - this is known as a “subject access request”.
All subject access requests should be made in writing and sent to the email shown below.
There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.
We will respond to your subject access request within two weeks of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.
We have put appropriate technical and organisational security policies and procedures in place to protect personal data (including sensitive personal data) from loss, misuse, alteration or destruction. We aim to ensure that access to your personal data is limited only to those who need to access it. Those individuals who have access to the data are required to maintain the confidentiality of such information.
To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details:
A “fuller” version of our Privacy Notice for former employees and associates of Muse Advisory is available on request.
We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.
This Policy shall be reviewed regularly by the Directors, no less frequently than once every two years, to ensure that it remains up-to-date and fit for purpose. Any changes will be made available via our Muse website.
This is the User Agreement for the Muse Advisory website (referred to as 'Muse Advisory / we / us') an on-line information website operated by Muse Advisory.
As a user of this website (referred to as "you / your") you acknowledge that any use of this website you make ("use / using") is subject to our terms and conditions below. Before using this website ('Site') please read through these terms and conditions and print a copy for future reference.
Muse Advisory reserves the right to change these terms and conditions at any time. It is your responsibility to read the terms and conditions on each occasion you use this website and your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions. Any such changes will take effect when posted on the website.
Although every effort is taken to ensure that only the most accurate information is presented on the website, such information is presented without expressed or implied guarantee or warranty and may be changed at any time without notice. Muse Advisory does not assume responsibility for erroneous information, nor occurrences which result from such information. The opinions expressed within this web site and subsequent linked documents, are those of the respective authors and do not necessarily represent the opinions of Muse Advisory.
You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all materials and/or content made available as part of your use of this Site shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors.
You acknowledge and agree that the material and content contained within this Site is made available for your personal non-commercial use only and that you may only download such material and content for the purpose of using this website. You further acknowledge that any other use of the material and content of this site is strictly prohibited and you agree not to directly or indirectly breach our intellectual property rights.
This web site contains links to third-party web sites, such links are provided purely as a convenience to our readers. We accept no liability of any description in respect of the contents of such materials or sites. We should not be taken to be endorsing, publishing, permitting or authorising such sites or materials.
Updated: 22 January 2020