The reporting provided in administrator stewardship reports is often extensive, but how useful is that information?

What makes for meaningful pensions administration insight?

What measures are important, especially for member engagement?

One of the primary functions of an administration stewardship report is to provide assurance that controls are in place and operating as intended. Jo Fellowes, who oversees our administration provider review and selection service, looks at the role of SLA targets, examples of measures to drive member engagement and what makes meaningful insight into the administration service. 

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