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Knowledge hub

Check out one of our recent thought pieces below, or dive into our knowledge hub to see the latest thinking from across the Muse team!

Musings | 17 Apr 2026

Roundtable: Effective Pensions Administration

What is the ‘utopia’ for pensions administration? That was the theme for our latest Pensions Leaders dinner, which brought together a mix of professional trustees, Heads of Pensions and representatives from administration providers to share knowledge, ideas and wisdom on what effective administration should look like in 2030 and beyond. It was a lively discussion and we’ve provided a summary of the key points and takeaways.

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Musings | 12 Mar 2026

Grand designs

Olivia Devereese looks at what makes a good project manager and highlights why it’s important to control change. Governance frameworks around projects brings structure and ensures milestones are met.

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Musings | 12 Mar 2026

AI governance

Artificial Intelligence (AI) is driving considerable change across many industries, including pensions, and whilst there are significant potential benefits available, the risks are real as well. Jo Fellowes explores where AI is currently being used and developed in the pensions industry and considers the changes in Trustee governance required to oversee data, security and cyber risk as AI use continues to evolve.

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The Team

EB Final

Emma Beard

Senior Consultant
CW Final

Claire Wallis

Consultant

Callum Taylor

Analyst
SH Final

Steve Hammer

Trustee Secretary
Mark dallaway

Mark Dallaway

Senior Associate
SJH Final

Sharon Hine

HR & Business Support Administrator

Hamida Dadd

Analyst
CD Final

Cindy Dadier

Head of Operations
Alan S Final

Alan Simpson

Financial Controller
ADC Final

Adrian Cooper

Head of Market Engagement
ER Final

Emma Rogers

Senior Consultant
Ryan P Final

Ryan Perrin

IT Support Apprentice
KEM Final

Katherine Milton

Principal Consultant
OD Final

Olivia Devereese

Project Manager
A JM Final

Auline-Jean Melbourne

Associate
HB Final

Hana Bailey

Senior Consultant
RC

Robyn Cowan

Senior Consultant
TK Final

Tammy King

Head of People
EMR Final

Ellen Ratcliffe

Principal Consultant
IM Final

Ian McQuade

CEO
JF final

Jo Fellowes

Director
KM Final

Kate Maloney

Client Director

Paul McBride

Associate
MH Final

Margs Harvey

Business Administrator
PA Final

Paul Armitage

Head of DC
BM Final

Barry Mack

Director
CC Final

Clare Chilton

Consultant
AB Final

Aliza Bashir

Analyst
Susan Sinclair March 2025

Susan Sinclair

Senior Consultant
Muse heads March 579 Edit

Geoff Francis

Senior Consultant
TB Final

Tony Brown

Consultant
KJ Final

Kneale Jefferis

Administrator
RE Final

Reece Eley

Junior Consultant
RC Final

Rosanne Corbett

Director
KW Final

Katy Wilkinson

Consultant
DJ F Inal

Daniel Jacobson

Principal Consultant
TO Final

Tom Oakley

Consultant
RP Final

Robert Plumb

Senior Associate
AS Final

Antonella Sferrino

Associate
AJB Final

Adam Barker

Project Manager
DN Final

Danuta Nott

Business Support Manager
AC Final

Amanda Cullen

Senior Associate

Haydn Williams

Project Analyst

Muhammed Ansar

Project Analyst
PV Final

Pamjit Virdi

Consultant

Testimonials

Muse worked skillfully with the trustees, our advisers and our main Company contacts to help us review trustee board effectiveness and provide independent insights. Muse set their report in a strategic context for the scheme and it was evident Muse understood our unique challenges as well as comparisons to peer schemes. They framed proportionate views and made clear recommendations for actions that we are now taking forward. It has been a good piece of work, and worthwhile. It will help us work with the Company to make further progress on the scheme. The other trustees had not experienced an effectiveness review; they found it easy to work with Muse and engaged well with the trustee board’s discussion of the report findings.
Independent Trustee Chair, QinetiQ Pension Scheme
Muse Advisory supported the Trustees through the process of reviewing their full service pension provider. They provided the subject matter expertise, and worked seamlessly alongside our in-house procurement team, to help us identify a high-quality solution that met both our technical and commercial requirements, delivering great value for the scheme and members, as well as the sponsor.
Group Financial Controller, Riverside
When we selected Muse as our Risk Key Function Holder, we were looking for something special that would add value to the Scheme by constructively challenging our perspective. We were not disappointed.
Chair of Trustees, large Irish DC Scheme

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