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Knowledge hub

Check out one of our recent thought pieces below, or dive into our knowledge hub to see the latest thinking from across the Muse team!

Musings | 12 Mar 2026

Grand designs

Olivia Devereese looks at what makes a good project manager and highlights why it’s important to control change. Governance frameworks around projects brings structure and ensures milestones are met.

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Musings | 12 Mar 2026

AI governance

Artificial Intelligence (AI) is driving considerable change across many industries, including pensions, and whilst there are significant potential benefits available, the risks are real as well. Jo Fellowes explores where AI is currently being used and developed in the pensions industry and considers the changes in Trustee governance required to oversee data, security and cyber risk as AI use continues to evolve.

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Musings | 12 Mar 2026

The key risks for Trustee Boards may not be what you think

We all know that the world is changing – and changing more quickly than ever. Everywhere we look we see evidence of this – geopolitics, climate change, AI are just three areas where the status quo is not what it was a year or even a month ago. How can Trustee Boards address such significant change? In this case study by Amanda Cullen, we shine a light on what worked well when working with a Trustee Board on their strategic thinking.

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The Team

IM Final

Ian McQuade

CEO
Susan Sinclair March 2025

Susan Sinclair

Senior Consultant
ADC Final

Adrian Cooper

Head of Market Engagement
RC Final

Rosanne Corbett

Director
PA Final

Paul Armitage

Head of DC
CW Final

Claire Wallis

Consultant
RP Final

Robert Plumb

Senior Associate
EB Final

Emma Beard

Senior Consultant

Callum Taylor

Analyst
KW Final

Katy Wilkinson

Consultant
Muse heads March 579 Edit

Geoff Francis

Senior Consultant
CC Final

Clare Chilton

Consultant

Muhammed Ansar

Project Analyst
EMR Final

Ellen Ratcliffe

Principal Consultant

Paul McBride

Associate

Hamida Dadd

Analyst
DN Final

Danuta Nott

Business Support Manager
RC

Robyn Cowan

Senior Consultant
HB Final

Hana Bailey

Senior Consultant
PV Final

Pamjit Virdi

Consultant
KEM Final

Katherine Milton

Principal Consultant
KJ Final

Kneale Jefferis

Administrator
EE 1

Evalinde Eelens

Senior Associate
Alan S Final

Alan Simpson

Financial Controller
DJ F Inal

Daniel Jacobson

Principal Consultant

Haydn Williams

Project Analyst
TB Final

Tony Brown

Consultant
A JM Final

Auline-Jean Melbourne

Associate
RE Final

Reece Eley

Junior Consultant
CD Final

Cindy Dadier

Head of Operations
OD Final

Olivia Devereese

Project Manager
KM Final

Kate Maloney

Client Director
SJH Final

Sharon Hine

HR & Business Support Administrator
BM Final

Barry Mack

Director
AB Final

Aliza Bashir

Analyst
Mark dallaway

Mark Dallaway

Senior Associate
MH Final

Margs Harvey

Business Administrator
SH Final

Steve Hammer

Trustee Secretary
AJB Final

Adam Barker

Project Manager
TK Final

Tammy King

Head of People
Ryan P Final

Ryan Perrin

IT Support Apprentice
AS Final

Antonella Sferrino

Associate
JF final

Jo Fellowes

Director
AC Final

Amanda Cullen

Senior Associate
ER Final

Emma Rogers

Senior Consultant
TO Final

Tom Oakley

Consultant

Testimonials

When we selected Muse as our Risk Key Function Holder, we were looking for something special that would add value to the Scheme by constructively challenging our perspective. We were not disappointed.
Chair of Trustees, large Irish DC Scheme
It was a pleasure to work with Muse on our Administrator selection process. As we were outsourcing for the first time, which is particularly challenging, their insight into the market and the administrators we saw, guiding us through the minefield of selection, gave us confidence that we were making the most informed decision. Muse’s process was pragmatic and effective, always considerate of the circumstances of the in-house team. We continued to rely on Muse’s support particularly throughout the contracting stage where their knowledge & experience proved invaluable as well as the transition stage; they challenged the administrator and asked the questions we didn’t know to ask. I would have no hesitation in recommending them.
Trustee Director, Molins UK Pension Fund Trustee Limited
Rosanne and Julia facilitated an online session for the Trustee Board on strategic planning and agreeing our objectives for member experience, considering administration service delivery and member communications and engagement. It was a focused, positive and engaging session despite it having to be held online rather than face to face as we’d planned. It helped us make progress and we had a meaningful discussion as a board. All the trustee directors were able to share candid views and ideas on what is important to us as a board and to members. We got a lot of value out of it - and more to the point now have a basis to agree long-term non-financial objectives for the pension scheme.
Chair and Trustee Director, National Grid Electricity Group Trustee Limited

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