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Knowledge hub

Check out one of our recent thought pieces below, or dive into our knowledge hub to see the latest thinking from across the Muse team!

Musings | 30 Jul 2026

Roundtable: The Evolving DC Landscape

We brought together Heads of Pensions, Trustees, and specialists from legal, communications and beyond to discuss the evolving DC landscape focusing on three key topics: consolidation, default retirement and targeted support.

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Case studies | 30 Jul 2026

DC Adviser Review: A second opinion counts

We were approached by a trustee board of a large blue-chip company whose DC investment consultant had been in role for several years. The trustee board had gone through several changes in service contacts at the consultant and had gradually lost confidence in the advice being put forward on the investment aspects of the DC section. It’s worth noting however that the trustee board felt that the scheme’s default fund was in good shape after it had gone through a series of evolutions.

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Musings | 23 Jun 2026

It’s Good to Talk. Isn’t It?

A certain advertising strapline once said, ‘It’s Good to Talk’. And it is. But when it comes to pensions administration, it’s more of a case that we need to talk and especially when it comes to scams. We need to talk about how we talk to members and the language we use not only to improve the member experience generally, but also very specifically to limit the risks of members being scammed.

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The Team

EMR Final

Ellen Ratcliffe

Principal Consultant
MH Final

Margs Harvey

Business Administrator
Ryan P Final

Ryan Perrin

IT Support Apprentice
AJB Final

Adam Barker

Project Manager
RC

Robyn Cowan

Senior Consultant

Muhammed Ansar

Project Analyst
JF final

Jo Fellowes

Director
Mark dallaway

Mark Dallaway

Senior Associate
S Murdoch Headshot

Stuart Murdoch

Consultant
CD Final

Cindy Dadier

Head of Operations
TO Final

Tom Oakley

Consultant
TK Final

Tammy King

Head of People
RP Final

Robert Plumb

Senior Associate
TB Final

Tony Brown

Consultant
CC Final

Clare Chilton

Consultant
Adam Chate

Adam Chate

Senior Consultant
ER Final

Emma Rogers

Senior Consultant
ADC Final

Adrian Cooper

Head of Market Engagement
HB Final

Hana Bailey

Senior Consultant
Sharon Hine

Sharon Hine

HR & Business Support Administrator
AS Final

Antonella Sferrino

Associate
KEM Final

Katherine Milton

Principal Consultant
EB Final

Emma Beard

Senior Consultant

Paul McBride

Associate
CW Final

Claire Wallis

Consultant
BM Final

Barry Mack

Director
PV Final

Pamjit Virdi

Senior Consultant
Susan Sinclair March 2025

Susan Sinclair

Senior Consultant

Callum Taylor

Analyst
Muse heads March 579 Edit

Geoff Francis

Senior Consultant
DN Final

Danuta Nott

Business Support Manager
RE Final

Reece Eley

Junior Consultant
KW Final

Katy Wilkinson

Consultant

Haydn Williams

Project Analyst
KM Final

Kate Maloney

Client Director
OD Final

Olivia Devereese

Project Manager
Alan S Final

Alan Simpson

Financial Controller
RC Final

Rosanne Corbett

Director
A JM Final

Auline-Jean Melbourne

Associate
IM Final

Ian McQuade

CEO

Laura Ospina-Castro

Junior Consultant
KJ Final

Kneale Jefferis

Administrator
DJ F Inal

Daniel Jacobson

Principal Consultant

Peter Shaw

Principal
Amanda Cullen V1

Amanda Cullen

Senior Associate
PA Final

Paul Armitage

Head of DC

Testimonials

Muse took over as a fully outsourced pensions department on the retirement of our long-standing Pensions Director. We were concerned about losing Scheme knowledge, acquired over many years, but we have been delighted with Muse’s work. Their team approach mitigated our key man risk and, throughout their time with us, they have been reliable and professional, always keeping the regular business-as-usual cycle moving as well as helping us navigate more sensitive issues. The chemistry is good and they work as though they are our in-house pensions department. We appreciate their thoroughness and professionalism and feel well-supported in all areas of work.
Chairman of the Trustee Board, Xerox Pension Scheme
Muse Advisory supported the Trustees through the process of reviewing their full service pension provider. They provided the subject matter expertise, and worked seamlessly alongside our in-house procurement team, to help us identify a high-quality solution that met both our technical and commercial requirements, delivering great value for the scheme and members, as well as the sponsor.
Group Financial Controller, Riverside
It was a pleasure to work with Muse on our Administrator selection process. As we were outsourcing for the first time, which is particularly challenging, their insight into the market and the administrators we saw, guiding us through the minefield of selection, gave us confidence that we were making the most informed decision. Muse’s process was pragmatic and effective, always considerate of the circumstances of the in-house team. We continued to rely on Muse’s support particularly throughout the contracting stage where their knowledge & experience proved invaluable as well as the transition stage; they challenged the administrator and asked the questions we didn’t know to ask. I would have no hesitation in recommending them.
Trustee Director, Molins UK Pension Fund Trustee Limited

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