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Knowledge hub

Check out one of our recent thought pieces below, or dive into our knowledge hub to see the latest thinking from across the Muse team!

Musings | 28 Sept 2026

Concentration risk in trustee services

What happens when a significant proportion of a scheme’s knowledge, governance activity and institutional memory becomes concentrated within a single organisation? Katherine Milton, who is part of our outsourced pensions management leadership team, looks at some of the challenges with concentration risk and outlines the key questions that trustees need to ask when assessing supplier concentration risk.

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Musings | 28 Sept 2026

Private markets in UK pension defaults

Private markets could be a valuable addition to UK pension scheme default funds, especially for members who are many years from retirement. This area, however, is not without its challenges. In this article, Paul Armitage, Head of DC at Muse, looks at what this means for charges and member communications.  

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Musings | 28 Sept 2026

AI governance

Artificial Intelligence (AI) is driving considerable change across many industries, including pensions, and whilst there are significant potential benefits available, the risks are real as well. Jo Fellowes explores where AI is currently being used and developed in the pensions industry and considers the changes in Trustee governance required to oversee data, security and cyber risk as AI use continues to evolve.

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The Team

HB Final

Hana Bailey

Senior Consultant

Haydn Williams

Project Analyst
Mark dallaway

Mark Dallaway

Senior Associate
AJB Final

Adam Barker

Project Manager

Pemmy Opeaye

Analyst
DN Final

Danuta Nott

Business Support Manager
TK Final

Tammy King

Head of People
Susan Sinclair March 2025

Susan Sinclair

Senior Consultant
TB Final

Tony Brown

Consultant
RC

Robyn Cowan

Senior Consultant
Amanda Cullen V1

Amanda Cullen

Senior Associate
A JM Final

Auline-Jean Melbourne

Associate

Peter Shaw

Principal
Alan S Final

Alan Simpson

Financial Controller
Muse heads March 579 Edit

Geoff Francis

Senior Consultant

Paul McBride

Associate
MH Final

Margs Harvey

Business Administrator

Cameron Halsall

Analyst
RC Final

Rosanne Corbett

Director

Stefan Ambrose

Administrator
KW Final

Katy Wilkinson

Consultant
KM Final

Kate Maloney

Client Director
TO Final

Tom Oakley

Consultant
RP Final

Robert Plumb

Senior Associate
PA Final

Paul Armitage

Head of DC
KJ Final

Kneale Jefferis

Administrator
RE Final

Reece Eley

Junior Consultant
CD Final

Cindy Dadier

Head of Operations

Muhammed Ansar

Project Analyst
ADC Final

Adrian Cooper

Head of Market Engagement
S Murdoch Headshot

Stuart Murdoch

Consultant

Laura Ospina-Castro

Junior Consultant

Iulia Chiorean

Administrator
EB Final

Emma Beard

Senior Consultant
DJ F Inal

Daniel Jacobson

Principal Consultant
Sharon Hine

Sharon Hine

HR & Business Support Administrator

Callum Taylor

Analyst
EMR Final

Ellen Ratcliffe

Principal Consultant
Adam Chate

Adam Chate

Senior Consultant
AS Final

Antonella Sferrino

Associate
JF final

Jo Fellowes

Director
PV Final

Pamjit Virdi

Senior Consultant
Ryan P Final

Ryan Perrin

IT Support Apprentice
CW Final

Claire Wallis

Consultant
KEM Final

Katherine Milton

Principal Consultant
IM Final

Ian McQuade

CEO
ER Final

Emma Rogers

Senior Consultant
OD Final

Olivia Devereese

Project Manager
CC Final

Clare Chilton

Consultant

Testimonials

Muse took over as a fully outsourced pensions department on the retirement of our long-standing Pensions Director. We were concerned about losing Scheme knowledge, acquired over many years, but we have been delighted with Muse’s work. Their team approach mitigated our key man risk and, throughout their time with us, they have been reliable and professional, always keeping the regular business-as-usual cycle moving as well as helping us navigate more sensitive issues. The chemistry is good and they work as though they are our in-house pensions department. We appreciate their thoroughness and professionalism and feel well-supported in all areas of work.
Chairman of the Trustee Board, Xerox Pension Scheme
We engaged Muse, in advance of our administration contract renewal, to review the service and contractual terms and ensure we received overall value for money from our third party administrator. I was delighted with the outcome and the material improvement we achieved.
Former Head of Pensions, Vodafone
We appointed Muse through a competitive tender to support our actuarial selection process as a result of the thoroughness of their approach, their deep knowledge of the market and value for money. Their support was invaluable in helping us to concentrate on what would make the difference for us from our Actuary so that we could make the selection from some very strong candidates. The team was flexible and approachable; they managed the project for us professionally to ensure that the candidate firms were well briefed and engaged with the project. Muse played an important part in enabling us to select a firm best suited to our requirements and ways of working.
Trustee Secretary, States of Jersey Pension Schemes

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