In the last edition of Muse News, Ellen looked at the role of the pensions manager, which has become significantly more demanding. With the increasing weight of project work, such as dashboards, GMP work and end-game journey planning, alongside business-as-usual activities, managing resource and key person risk is critical. Ellen takes a deeper dive into factors that should be considered when looking at in-house versus outsourced pensions management – cost, managing risks, sustainability and flexibility.