Search Results: Administration Consulting

10 results:

Don’t let the urgent crowd out the important - Administration

7 May 2020

Viewpoints

There has been a lot of material about the urgent administration issues that Covid-19 has thrown up, for example pensioner payroll, cashflow and death claims. Is It now time to start thinking about the important as much as the urgent?

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De-risking administration

3 Sep 2020

Viewpoints

Take a minute to check out our brief thoughts on how to manage administration risk in light of the Covid-19 pandemic.

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The Decision to Outsource

13 Dec 2021

Case studies

A decision to outsource should not be taken lightly. However, upon reflection, it often appears to have been clearly signposted. There are a number of drivers that put outsourcing on the table, but it usually requires that special catalyst; that key ingredient.

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Transforming Administration

13 Dec 2021

Case studies

Our client was experiencing issues with their administration service. They were on a legacy system that wasn’t well integrated, and were being serviced from an office that was experiencing some resource challenges. The provider was distracted and the combination of these factors led the service quality to fall. The service had become so poor, and the response so inadequate that the client was considering other options in the market.

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Approaching Renegotiation

13 Dec 2021

Case studies

Although it’s not a document anyone wants to be constantly referring to, the contract between Trustees and their administrator is crucial in governing the relationship. It is important that as a renewal approaches it isn’t just rolled over. It needs to be looked at afresh to make sure it still reflects what the Trustees need from the service, and the services actually being delivered.

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DC Processes and SLAs

13 Dec 2021

Case studies

Our client was implementing a new DC platform provider. The existing DB administration remained in-house. The new provider had proposed their standard SLAs, and the client wanted to ensure they were fit for purpose and in-line with good practice. We were appointed to use our experience and expertise to assess the SLAs and DC processes.

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The Importance of Oversight

13 Dec 2021

Case studies

Administration is complex. It may seem simple to the member on the receiving end, and to the clients that hold it at arm’s length. But think about the raft of legislation, data issues, legacy rules, mergers, acquisitions and all the other things that get thrown into the pot for good measure. It’s easy to see how mistakes can creep in and errors be made regardless of how robust the systems, risk management and quality controls are that wrap around it.

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Comfort and Reassurance

13 Dec 2021

Case studies

Our client was having an especially busy period with their administration and were confronting a lot of strategic and implementation issues. They recognised the need for someone independent, with an outside and fresh perspective, that could challenge their administrator, in house executive team and consultants, but just as importantly could support the Committee in discussing the decisions and challenges they were facing.

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Key principles of overseeing your pension administrator

31 Mar 2021

Key principles

Good administration oversight is important not just today, but also tomorrow, next month, next year and for as long as members’ benefits need to be paid. So, what does it look like?

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Key principles of administration agreements

31 Jul 2020

Key principles

We are a recognised authority on administration agreements and were invited by the PMI to draft the Key Principles of Administration Agreements in conjunction with CMS Cameron McKenna.

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