- A system of meetings, reporting and governance processes;
- Ongoing engagement, communication and collaboration
- Testing of service delivery
- An early warning system for issues
- Timely resolution of issues and complaints
- Transparent reporting providing the right information
- Past experience of poor administration
- Contract approaching renewal
- Complacency and lack of attention in the service
- Insufficient internal resource for robust oversight
- Lack of transparency in reporting
- Provide comfort on risks and fees
- To bring best practice and wider market knowledge to bear on the service
- To make the governance aspects of the contract real
- To ensure you’re able to deliver on the sponsor and trustee promise – to pay the right benefits to the right people at the right time
Musings | 23 Jun 2026
It’s Good to Talk. Isn’t It?
A certain advertising strapline once said, ‘It’s Good to Talk’. And it is. But when it comes to pensions administration, it’s more of a case that we need to talk and especially when it comes to scams. We need to talk about how we talk to members and the language we use not only to improve the member experience generally, but also very specifically to limit the risks of members being scammed.
Musings | 23 Jun 2026
From compliance to capability: The next phase of Pension Scheme Governance
The recent TPR Talks discussion on raising standards of trusteeship and governance reignited an important debate across the pensions industry: what does 'good governance' actually look like in practice? Governance spans a wide spectrum of matters from endgame strategy, risk management, cyber security, business continuity, third-party supplier oversight, data quality to AI governance. Trustees are expected to manage pension-specific risks and all the operational risks that could materially impact members and scheme operations. Operational risk management in a highly outsourced model deserves its own article!
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