- A system of meetings, reporting and governance processes;
- Ongoing engagement, communication and collaboration
- Testing of service delivery
- An early warning system for issues
- Timely resolution of issues and complaints
- Transparent reporting providing the right information
- Past experience of poor administration
- Contract approaching renewal
- Complacency and lack of attention in the service
- Insufficient internal resource for robust oversight
- Lack of transparency in reporting
- Provide comfort on risks and fees
- To bring best practice and wider market knowledge to bear on the service
- To make the governance aspects of the contract real
- To ensure you’re able to deliver on the sponsor and trustee promise – to pay the right benefits to the right people at the right time
Musings | 12 Dec 2025
Press Release
Muse Advisory, the director-owned and independent pensions specialist expands its administration provider and adviser review and selection service with the hire of Susan Sinclair. Read the press release.
Musings | 11 Dec 2025
Private markets within DC schemes: Is the market ready?
Do private market investments in DC create new governance challenges for Trustees and providers? Paul Armitage, DC lead, looks at the advantages and some of the challenges in private markets, where undertaking quality due diligence has never been more important. Whilst the asset class isn’t new, successful deployment in DC still has many unanswered questions. Do private market investments create new governance challenges for Trustees and providers? What should Trustees do when looking at private markets?
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