Search Results: Administration Consulting
10 results:
Strong foundations are not enough
20 Sep 2021
MusingsThere is a lot of time spent in making sure transitions are effectively and successfully delivered, and rightly so. However, transition is only one part of the story; it is only the beginning.
How do schemes get the best from their administrator?
4 Aug 2021
MusingsThe world of pensions administration has been through a rollercoaster over the past 18 months, but how do you ensure the performance of your administrator continues to meet the high standards you expect. We undertook some research into how Trustees and Sponsors approach administration oversight and have shared some key findings here.
Comfort and Reassurance
13 Dec 2021
Case studiesOur client was having an especially busy period with their administration and were confronting a lot of strategic and implementation issues. They recognised the need for someone independent, with an outside and fresh perspective, that could challenge their administrator, in house executive team and consultants, but just as importantly could support the Committee in discussing the decisions and challenges they were facing.
The Importance of Oversight
13 Dec 2021
Case studiesAdministration is complex. It may seem simple to the member on the receiving end, and to the clients that hold it at arm’s length. But think about the raft of legislation, data issues, legacy rules, mergers, acquisitions and all the other things that get thrown into the pot for good measure. It’s easy to see how mistakes can creep in and errors be made regardless of how robust the systems, risk management and quality controls are that wrap around it.
DC Processes and SLAs
13 Dec 2021
Case studiesOur client was implementing a new DC platform provider. The existing DB administration remained in-house. The new provider had proposed their standard SLAs, and the client wanted to ensure they were fit for purpose and in-line with good practice. We were appointed to use our experience and expertise to assess the SLAs and DC processes.
Approaching Renegotiation
13 Dec 2021
Case studiesAlthough it’s not a document anyone wants to be constantly referring to, the contract between Trustees and their administrator is crucial in governing the relationship. It is important that as a renewal approaches it isn’t just rolled over. It needs to be looked at afresh to make sure it still reflects what the Trustees need from the service, and the services actually being delivered.
Transforming Administration
13 Dec 2021
Case studiesOur client was experiencing issues with their administration service. They were on a legacy system that wasn’t well integrated, and were being serviced from an office that was experiencing some resource challenges. The provider was distracted and the combination of these factors led the service quality to fall. The service had become so poor, and the response so inadequate that the client was considering other options in the market.
The Decision to Outsource
13 Dec 2021
Case studiesA decision to outsource should not be taken lightly. However, upon reflection, it often appears to have been clearly signposted. There are a number of drivers that put outsourcing on the table, but it usually requires that special catalyst; that key ingredient.
Don’t let the urgent crowd out the important - Administration
7 May 2020
MusingsThere has been a lot of material about the urgent administration issues that Covid-19 has thrown up, for example pensioner payroll, cashflow and death claims. Is It now time to start thinking about the important as much as the urgent?
De-risking administration
3 Sep 2020
MusingsTake a minute to check out our brief thoughts on how to manage administration risk in light of the Covid-19 pandemic.
