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You decide, we make it happen. Muse TES is an executive extension of the Trustee Board helping Trustees manage their scheme efficiently and achieve their strategic goals more quickly. We free up Trustee time and allow Boards to focus on key issues; knowing that the day to day plan management is in a safe pair of hands, giving Trustees and Sponsors peace of mind.

We make sure that Trustees get the best advice in the most cost-effective way, anticipate issues to help plan ahead and ensure there are no surprises.

Our executive support services harness strategic, operational, technical and consulting expertise all in equal measure. Our people have a broad range of professional skills and apply best industry practice; which means you are given the team most suited to your needs, with access to our renowned intellectual capital and expertise. We believe the way we work is as important as the work itself. We deliver value, challenge and critical thinking.

Trustee Executive Services

Muse TES can operate as a stand-alone Trustee Executive or work with the existing Trustee services/ pensions team to provide additional expert executive support to enhance the service currently being provided on either an interim or permanent basis. 

 

Muse tes

What will Muse TES bring

Muse TES Brings

Our People

We have a full team of people available with different levels of expertise and a breadth of professional backgrounds. Muse TES provides expert, experienced professionals who can provide value, knowledge, challenge and critical thinking. We know how important it is for you to have a named individual and an alternate at every level and we will provide the team who best fits your culture and ways of working.

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Barry Mack

I specialise in governance, trustee effectiveness, pension management (including administration) strategy and large change management projects.

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What do you do?

I am a Director of Muse Advisory and specialise in DB & DC pensions, governance (especially funding, investment and risk management), trustee effectiveness, outsourced pensions management, pension management (including administration) strategy and large pension change management projects. I particularly enjoy facilitating trustees to fully articulate their objectives and beliefs and, consequently, to be as effective as they can be.

What is your background?

I’m an actuary and have worked in governance, administration consulting and DC arenas at Mercer and Hymans Robertson. Whilst at Mercer I was the outsourced trustee pensions manager for two large pension schemes.
At Hymans Robertson I was a partner, Head of Governance, Risk Group chairman and DC Governance Committee chairman.

What do you bring to Muse?

More than 30 years of financial, pensions and business experience supported with strategic, technical and commercial skill, and a heavy dose of pragmatism. I also know what it takes to support an outsourced pensions management team having previously undertaken the lead roles myself on an outsourced basis.

What do you do for fun?

Bellringing, photography, Lego! And watching F1 with my two (now grown up) sons.

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Lindsay Hawkins

My expertise is in Trustee governance and risk management. I help Trustee Boards and sponsoring employers ensure their governance is top-quality.

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What do you do?

I specialise in outsourced pensions management, trustee governance and effectiveness projects and help Trustees evaluate their executive resource needs.

What is your background?

I’m a Fellow of the Pensions Management Institute and been involved in managing pension funds for almost 20 years. Most recently as Head of Pensions & Benefits for Rexam PLC (a FTSE 100 company recently acquired by a US competitor, Ball Corp). Prior to that I held a pensions management roles in-house for Fujitsu Services and was Pensions Manager for Société Générale Corporate & Investment Bank. Going back even further, I worked in the consulting environment, primarily in outsourced pensions management roles.

What do you bring to Muse?

A lot of practical experience of how to run a pension fund well and get things done. Most of my in-house roles have involved dual aspects being both Head of Pensions/Pensions Manager for the sponsoring employer but also Secretary to the Trustee Board. I therefore understand, in depth, the business drivers for both sides and how to reach solutions which work for everyone. I work best by building good relationships, so enjoy creating teams where everyone understands the pension arrangements’ objectives as well as the strategy for getting there – which really helps Trustee Boards measure success.

What do you do for fun?

It may not be everyone’s idea of fun but my husband and I help out in our local church. Community is important to us both plus it’s great to have lots of friends locally when you lose your keys. Having a desk job means I like to be active whenever I have some free time so I’m a regular at my local gym, I love street dance, weights and yoga - but not all at once. I’ve also been on a lifelong quest to become a wine connoisseur but require much more practice.

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Rosanne Corbett

I specialise in pensions and benefits governance, trustee effectiveness, workshop facilitation, change projects and risk management.

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What do you do?

My work is varied; from trustee board effectiveness reviews, implementation and embedding of risk management frameworks, advising on trustee objectives and long-term strategy and providing executive pensions support on an in-house interim or fully outsourced basis to reviews of the DC market and provider selection exercises, including master trusts. I’ve found being able to implement and embed the advice I provide from working in-house as an interim pensions/ governance manager to be challenging yet very enjoyable. I have provided corporate support in periods of change where no in-house pensions expertise existed and have integrated into existing in-house teams to provide hands-on support for business as usual activities and strategic projects. I have managed large-scale change projects on both sides of the fence, giving me a good perspective on trustee and company drivers and what success looks like.

What is your background?

I have worked in pensions and employee benefits since 1999. The majority of my career to date has been spent advising and supporting trustee boards and companies on good governance and how to manage risk. I started my career as an international employee benefits consultant at Mercer, helping multinational companies design and implement benefit structures. From there I moved to corporate strategy and developed a penchant for governance. I have worked with multinationals to introduce global governance frameworks and review how they manage benefit-related financial and operational risk globally.

From global, I moved to local and became heavily involved in UK-specific pensions and trustee governance and board effectiveness as the Pensions Act 2004 came into force. This then led me in 2010 to Muse Advisory. My passion is really about working with people and making things happen, be that trustees understanding their objectives and implementing a strategy to achieve them, to pension teams being able to deliver an excellent service, working in partnership with their trustee boards and advisers.

What do you bring to Muse?

My get up and go. I am quite a driven person and like to learn new things. I like to bring new ideas to my colleagues, clients and Muse. Mostly, I bring energy and passion - I genuinely love what I do.

What do you do for fun?

I love the outdoors, where you'll find me horse riding or walking my dog. My other passions are amateur astronomy and art, but I never seem to have the time to fit everything in.

I've also spent seven years as vice chair of a school governing body. Being a governor has made me appreciate the time and energy that trustees need to commit to do a good job!

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Emma Beard

I specialise in adviser review and selection, trustee board and committee effectiveness, pension department and Trustee Board resourcing and pensions management.

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What do you do?

As a Consultant at Muse I work on pension scheme management issues with the aim of delivering high quality outcomes. I work extensively on pension scheme adviser reviews and selection projects for administration and investment advisory services procurement. I have expertise in pension resourcing reviews, trustee effectiveness and trustee remuneration.

My background as a trustee secretary enables me to work as an extension of the trustee or pensions team, taking ownership of tasks according to the agreed deliverables. I enjoy working with trustees or in the in-house pensions teams to consider the best allocation of roles and responsibilities and identify future service requirements.

Stage one IDRP management and auto-enrolment administration are also part of my role.

What is your background?

My work at Muse Advisory has evolved over the last ten years, alongside the business. I started my career within HR, specialising in reward and benefits. Prior to Muse, I worked in both HR and pensions at Allied Domecq where I was the Trustee Secretary to two defined benefit pension schemes, with a combined membership of 55,000 and £2bn in assets.

I am CIPD qualified and have a Post Graduate in Human Resource Management and a BSc in Psychology.

What do you bring to Muse?

Having been the Trustee Secretary for large pension schemes I have experienced first-hand, and can relate to, the challenges trustees and pensions teams face. I know that clients value practical solutions which can be easily adopted and implemented, and using my experience, I can support trustees to execute these solutions. I am action focused.

Resourcing and service delivery oversight are of interest to me. My experience of contract management and driving performance is well utilised in the area of adviser review and selection exercises. I contribute strong organisational skills and effective process oversight.

What do you do for fun?

When I have free time at home I can usually be found walking the dogs. I also like to spend time in Cornwall or Spain with my family - relaxing on the beach or reading a book.

I play hockey with a local team more for fun than super competitively nowadays - but there are still a few goals to be scored yet!

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Damon Lacey

My experience is in outsourced pensions management/ trustee secretarial, trustee governance software, administration and advisor reviews

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What do you do?

I work with clients in a variety of roles to help them manage their pension schemes and deliver against their strategic objectives. This may be on a project basis, for example leading on adviser reviews and selections, or on an ongoing basis supporting the pensions team and trustee board.

I also oversee our comprehensive supplier research programme and our thought leadership, making sure that we bring our best thinking to our clients and the wider industry.

Outside of Muse, I am a member and Social Committee Chair for the PMI London Group Committee, and a co-opted member of the PMI's Development Committee. I am APMI and PRINCE2 qualified and am now working through an MBA. 

What is your background?

I started out as a pension administrator, before moving into Mercer’s Governance team in 2011. I was providing secretarial and outsourced pensions management services to large pension schemes, including the full spectrum of activities - governance, DC, investments, communications, MNT elections, liability management, trustee effectiveness, business planning and so on!

What do you bring to Muse?

Well, apart from my wit (and sarcasm!), my practical experience of administration and governance allows me to speak with clients from the perspective of actually having done the work and knowing how the overall strategy filters down to the ground level.

Since joining Muse, I’ve built and developed my expertise, particularly in administration and the administration market, but also in helping manage the trustee’s strategic agenda and supplier relationships. I have helped clients put in place robust, practical oversight frameworks for their administrator, for example.

What do you do for fun?

I’m currently grappling with the Portuguese language, having managed a reasonable level in Spanish. Other than that, you might find me reading, swimming, running or back in Portsmouth being Uncle to 6 exhausting kids.

I am Chair of Governors at a primary school in Kilburn, a charity Trustee for a local charity and foster cats for a local animal shelter.

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Jo Fellowes

My expertise spans project and change management, pensions governance, administrator and adviser reviews and data integrity.

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What do you do?

I joined Muse in 2015 as a Senior Associate and became part of the employee team as a Senior Consultant in 2017. My responsibilities and role is varied, which I love. I can find myself supporting a client with an administration provider review at one moment and consulting on pension management effectiveness and Trustee governance the next.

What is your background?

I started my career in the Pensions and Reward industry in 2000, progressing through various roles in administration, project management and client service management. Simultaneously I gained my BSc in Economics and Mathematical Sciences, along with various other vocational qualifications including certificates in natural sciences, interior design and I also became an NVQ assessor.

I have also worked at British American Tobacco as a Pensions Project Manager, with responsibilities across provider management, risk reduction, data rectification, communications and governance. After covering maternity leave for the UK Pensions Manager, I also became involved in HR projects and was later promoted into HR as the UK Talent and Organisation Effectiveness Manager.

Of course during this time I continued to study, completing my MBA and CIPD. I left BAT in 2014 and travelled and volunteered overseas as a Teacher of English as a Foreign Language, before joining Muse early in 2015.

What do you bring to Muse?

My experience has spanned both provider and in-house management on behalf of Trustee and the employer, giving me insight of the different agendas and challenges facing each. As a life-long learner, I am also adept at assimilating and analysing information quickly. But my real passion lies in helping clients identify, design and implement project and change management solutions.

What do you do for fun?

I absolutely love to travel, explore new places and try new and adventurous activities. My most extreme adventures were tornado chasing in the USA, and a skeleton bob in Lillehammer. I am a runner, albeit perhaps a little too prone to injury, and when I’m fit I also enjoy hiking and generally being outdoors. And of course, I’m still planning on more study!

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Pamjit Virdi

My experience is in team management, communicating and building lasting relationships.

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What do you do?

I joined Muse in the spring of 2017 as an Analyst and have been supporting the project teams across the breadth of the services Muse provides. Projects I’m involved in tend to range from administration reviews and implementation support; to adviser, DC and master trust reviews; to trustee governance and effectiveness reviews, and beyond! I am also a member of Muse’s Trustee Executive Services (TES) team and our Supplier Relationship Group.

I am currently studying for the PMI qualification Advanced Diploma in Retirement Provision (APMI).

What is your background?

I am a graduate from the London School of Economics with a BSc in Mathematics with Economics.

I have over five years of retail experience including management, HR, administration and of course, customer service.

What do you bring to Muse?

I bring a variety of key skills and experiences. Colleagues have commented on my team management and communication skills and also my sense of humour. I’m always keen to achieve set targets and enjoy getting stuck in to create a quality piece of work.

Since joining Muse, I have picked up a range of skills and knowledge through working on a variety of projects. In particular, technical knowledge from administration and investment governance projects together with my experience in trustee secretarial services and governance and effectiveness reviews, gives me insight into the needs of a pension scheme and its trustees.

What do you do for fun?

I enjoy reading, watching movies and exploring new places in my spare time (if I have any). I also babysit my lively niece and nephews, although I wouldn’t always call this fun!

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Danuta Nott

My role focuses on project management support and supporting the internal management of the business.

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What do you do?

I have a dual role within Muse:

  • Working with clients in supporting the Muse Project Leaders on a range of projects, to date mainly involved with pensions administration selection and implementations;
  • Supporting the management team in various activities including the establishment and maintenance of the client and prospect pipeline activities, consultancy agreements with our clients and anything else which does not have a “natural” home.

What is your background?

My working career started many years ago as a pensions administrator for a large insurance company, Sun Life Assurance. I then moved into the consultancy world providing pensions advice to medium sized companies for Sedgwick Noble Lowndes.

A few years later, my career became internally focused when I was asked to lead various UK and, subsequently, global projects. These included the development, roll-out, adoption and usage of some major business programmes such as a client relationship programme, a sales and marketing database, a client portal and tools for sharing intellectual capital, knowledge and capturing client feedback.

What do you bring to Muse?

Apart from a sense of humour, as an experienced project manager (PRINCE 2 Practitioner), my key skills include planning and organisation, communications, taking the “seed of an idea” and evolving it into a workable solution.

What do you do for fun?

As Mother to a young daughter, my main role outside of work seems to be acting as social secretary, bank manager and taxi driver! My own interests include running a Rainbows unit and being an active member of our local Tangent Group. I enjoy reading and playing tennis, when time permits.

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Stuart Dunn

I specialise in pension scheme management, trustee governance and risk management.

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What do you do?

I specialise in pension scheme management, trustee governance and risk management.

What is your background?

I’m a Fellow of the Pensions Management Institute with over 30 years’ experience in the pensions industry.  Prior to joining Muse, I was the Scheme Pensions Manager/ Trust Secretary at Santander UK plc having held various roles within its executive pensions team during my 17 years’ employment.  In the first half of my career I predominately worked as a consultant supporting trustee boards and sponsoring employers with their pension arrangements. 

What do you bring to Muse?

The experience of working on a large pension scheme (Santander is the 26th largest UK scheme) and on a number of complex, strategic projects involving stakeholders from both the trustee and sponsoring employer. I understand the importance of a good governance and risk management framework, ensuring trustee boards and sponsoring employers have what they need to make effective and efficient decisions. I believe pension schemes work best when trustees, the sponsoring employer and their respective advisers work collaboratively to achieve the combined strategic objectives. 

What do you do for fun?

I love sport especially football and cycling, walking the dog and eating out with my family.

Music is also a passion and I still occasionally purchase vinyl! I have an eclectic taste and enjoy going to see live music whenever I can.

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Cindy Dadier

My role involves project co-ordination, office management and business administration.

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What do you do?

I have over 23 years of experience working in the professional industry. I wear many hats in Muse, and some of those include business management, an area in which I support the leadership team, office management and project coordination. One of my main goals is to ensure that we effectively and efficiently utilise our internal processes and systems.

When the opportunity lends itself, I do enjoy being part of our client project teams. I am biased, but you will not find better people elsewhere!

What is your background?

In the mid-nineties I joined the Shareholder Value team in PricewaterhouseCoopers. I left in the early noughties to join the e-Business team in Mercer, working directly for Avgi. I guess I must have done something right: she wanted me back after all these years!

What do you bring to Muse?

Over the many years of my career I have worked with some real characters, which required a lot of stamina and a good sense of humour! I have also used many systems and am technically savvy. 

What do you do for fun?

This may not be fun for some, but I have recently joined a very enthusiastic church planting team and we are establishing a new and a very diverse community in the heart of London. Not that London needs more diversity, but it definitely needs more diverse churches.  

I enjoy doing Pilates classes during the week and when not going baking mad, you could also spot me in the deep forests of the UK or the Czech Republic, testing my Mycology knowledge. I am definitely more of a bolete than a stinkhorn kind of girl. And yes, they are all edible, but some of them only once!

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Karen Cadman

My specialities are pension scheme management, administration reviews and managing change projects.

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What do you do?

I joined Muse as a Senior Associate in 2012, and have focused on administration-related projects, supporting Trustees through important change. Specifically I have project managed administration selection and transition projects as well as supporting a large data rectification exercise. I have also worked with clients seeking to review and improve the service from their administrator.

Recent projects include working as an additional resource in client pension departments, including supporting a recently sold business in bedding in their new Group Personal Pension scheme and associated governance arrangements.

In addition to managing a range of stakeholders (and personalities!) and work-streams, my role has been to provide challenge and guidance throughout the projects.

What is your background?

I started my pensions life as an administrator in the pre-Maxwell, pre-computerised 1980s. Since then, I have worked as a Pensions Manager supporting schemes through significant change, including in-sourcing, changing administration systems and introducing new schemes.

Before joining Muse I was working in the Cabinet Office as Head of Civil Service Pensions, setting up new governance arrangements and then leading the client side of the move to a mutual joint venture for administration.

What do you bring to Muse?

I've been a client, and I worked with consultants. I bring the different view from that side of the fence, and can see things from the client's perspective.

I also bring a combination of calm common sense and humour to my work. Well, at least, I like to think so! Anyway, there's always my love of spreadsheets, which comes in handy.

What do you do for fun?

Wherever possible, outside of work you’re likely to find me outdoors.  As well as growing our own vegetables we are about to embark on beekeeping and are rapidly realising how much there is to learn about this.  Not being a fan of the gym, my formal exercise takes the form of Tai Chi, which is harder than it looks.  Informal exercise consists of tramping through the countryside in all weathers, accompanied by the dog.

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Robert Plumb

I work with Muse's clients, assisting them with pensions governance and administration projects.

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What do you do?

I joined Muse in October 2015 to work on trustee governance and pensions administration projects.

What is your background?

After university, I went straight into pensions. I completed an MBA at Wharton and in my late 20s moved from my country of birth (the US) to the UK. I have trained as an actuary, developed pension systems and managed a FTSE 100 pension scheme. Most of my career has been spent working with clients on all sorts of pensions governance and administration projects, and that's my main interest.

Outside of work, I am a trustee of a campaigning medical charity that my wife Jane and I set up (gbss.org.uk) and a TPOS adviser. I have previously been a governor of an independent school (greatwalstead.co.uk) and a church treasurer (thepointchurch.co.uk).

What do you bring to Muse?

My strengths include understanding needs, analysing problems and advising on solutions. I can draw on broad and deep market knowledge, commercial acumen and lots of experience of pension governance and administration from different perspectives. I like to think that I am stimulating and pleasant to work with, but that really is for others to say. 

What do you do for fun?

Choral singing, gardening, reading, DIY, and occasional hill walking and camping. In my youth, ice hockey.

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Ellie Rowe

I have experience in complex problem solving using logic and creative thinking; all of which can be applied towards challenges our clients may face.

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What do you do?

I joined Muse in September 2018 as an Analyst and am supporting our project teams and consultants across the range of the services Muse provides.

I am studying towards the APMI qualification.

What is your background?

I am a graduate from Bristol University with a BSc in Mathematics, which has given me experience of solving complex problems with logic and creative thinking that I can apply to the challenges our clients face.

I also have good experience working in customer service through lifeguarding roles and in my previous role in a relationship bank. 

What do you bring to Muse?

I have a variety of different skills that I bring to Muse. I have been praised for my efficiency in previous roles as well as always being a helping hand. I am down to earth and friendly, so I can build relationships that last. I am detail oriented and like to see jobs done thoroughly. I work proactively and efficiently to reach quality finished results.

What do you do for fun?

I love music and spend most of my time playing the piano or listening to musicals on repeat! I also enjoy walking my dog with my family and playing frisbee. If I have any free time left, it is generally taken up with reading, watching films and TV or going out for dinner with friends.

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Claire Wallis

My experience is in written and verbal communications which allows me to produce high quality work.

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What do you do?

I joined Muse in March 2019 as an Analyst. I assist the project teams, working to uphold client specific responsibilities, whilst also contributing to the broad spectrum of services provided by Muse.

I am studying for the APMI qualification as part of Muse’s graduate training scheme. 

What is your background?

I graduated from the University of Southampton with BA and MA degrees in History, which taught me to think independently, originally and critically.

During my studies, I also held multiple part-time roles in hospitality and retail, building experience in customer service and team work.

What do you bring to Muse?

I bring a strong work ethic and a good sense of humour.

My two degrees have heightened my written and verbal communication, and together with my organisational skills, have helped me to produce high quality work efficiently. I undertake my role seriously, in both a friendly and professional manner, which fits in with the style of Muse very well. 

What do you do for fun?

I love nature, so most of my spare time involves hikes and outdoor activities, including many walks with my family and dog. I have always enjoyed reading and watching films, having dinners with my friends and seeing concerts or plays whenever possible. 

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