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You decide, we make it happen. Muse TES is an executive extension of the Trustee Board helping Trustees manage their scheme efficiently and achieve their strategic goals more quickly. We free up Trustee time and allow Boards to focus on key issues; knowing that the day to day plan management is in a safe pair of hands, giving Trustees and Sponsors peace of mind.

We make sure that Trustees get the best advice in the most cost-effective way, anticipate issues to help plan ahead and ensure there are no surprises.

Our executive support services harness strategic, operational, technical and consulting expertise all in equal measure. Our people have a broad range of professional skills and apply best industry practice; which means you are given the team most suited to your needs, with access to our renowned intellectual capital and expertise. We believe the way we work is as important as the work itself. We deliver value, challenge and critical thinking.

Trustee Executive Services

Muse TES can operate as a stand-alone Trustee Executive or work with the existing Trustee services/ pensions team to provide additional expert executive support to enhance the service currently being provided on either an interim or permanent basis. 

 

Muse tes

What will Muse TES bring

Muse TES Brings

Our People

We have a full team of people available with different levels of expertise and a breadth of professional backgrounds. Muse TES provides expert, experienced professionals who can provide value, knowledge, challenge and critical thinking. We know how important it is for you to have a named individual and an alternate at every level and we will provide the team who best fits your culture and ways of working.

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Barry Mack

I specialise in governance, trustee effectiveness, pension management (including administration) strategy and large change management projects.

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What do you do?

I am a Director of Muse Advisory and specialise in DB & DC pensions, governance (especially funding, investment and risk management), trustee effectiveness, outsourced pensions management, pension management (including administration) strategy and large pension change management projects. I particularly enjoy facilitating trustees to fully articulate their objectives and beliefs and, consequently, to be as effective as they can be.

What is your background?

I’m an actuary and have worked in governance, administration consulting and DC arenas at Mercer and Hymans Robertson. At Hymans Robertson I was a partner, Head of Governance, Risk Group chairman and DC Governance Committee chairman.

What do you bring to Muse?

More than 30 years of financial, pensions and business experience supported with strategic, technical and commercial skill, and a heavy dose of pragmatism. I also know what it takes to support an outsourced pensions management team having previously undertaken the lead roles myself on an outsourced basis.

What do you do for fun?

Bellringing, photography, Lego! 

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Lindsay Hawkins

My expertise is in Trustee governance and risk management. I help Trustee Boards and sponsoring employers ensure their governance is top-quality.

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What do you do?

I specialise in outsourced pensions management, trustee governance and effectiveness projects and help Trustees evaluate their executive resource needs.

What is your background?

I’m a Fellow of the Pensions Management Institute and been involved in managing pension funds for almost 20 years. Most recently as Head of Pensions & Benefits for Rexam PLC (a FTSE 100 company recently acquired by a US competitor, Ball Corp). Prior to that I held a pensions management roles in-house for Fujitsu Services and was Pensions Manager for Société Générale Corporate & Investment Bank. Going back even further, I worked in the consulting environment, primarily in outsourced pensions management roles.

What do you bring to Muse?

A lot of practical experience of how to run a pension fund well and get things done. Most of my in-house roles have involved dual aspects being both Head of Pensions/Pensions Manager for the sponsoring employer but also Secretary to the Trustee Board. I therefore understand, in depth, the business drivers for both sides and how to reach solutions which work for everyone. I work best by building good relationships, so enjoy creating teams where everyone understands the pension arrangements’ objectives as well as the strategy for getting there – which really helps Trustee Boards measure success.

What do you do for fun?

It may not be everyone’s idea of fun but my husband and I help out in our local church. Community is important to us both plus it’s great to have lots of friends locally when you lose your keys. Having a desk job means I like to be active whenever I have some free time so I’m a regular at my local gym, I love street dance, weights and yoga - but not all at once. I’ve also been on a lifelong quest to become a wine connoisseur but require much more practice.

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Rosanne Corbett

I specialise in pensions and benefits governance, trustee effectiveness, workshop facilitation, change projects and risk management.

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What do you do?

My work is varied; from trustee effectiveness reviews, facilitated workshops and risk management to reviews of the DC market and provider selection exercises, including master trusts. I have worked as an interim pensions manager for clients, providing corporate support in periods of change where no in-house pensions expertise existed and integrating into a team to provide hands-on support for business as usual activities and projects. Managing projects is something I like to do and I have managed large-scale change projects on both sides of the fence, giving me a good perspective on trustee and company drivers.

What is your background?

I have worked in pensions and employee benefits since 1999. The majority of my career to date has been spent advising and supporting trustee boards and companies on good governance. I started my career as an international employee benefits consultant at Mercer. I helped multinational companies design and implement their employee benefit structures, choose the right providers and communicate with employees. I have led benefit audits, multinational pooling implementation and have worked with companies to develop and review global benefits strategies. After a few years of strategy work, I developed a penchant for governance and I have worked with multinationals to introduce global governance frameworks and review how they manage benefit-related financial and operational risk.

From global, I moved to local and became heavily involved in UK-specific pensions and trustee governance and board effectiveness as the Pensions Act 2004 came into force. This then led me in 2010 to Muse Advisory.

What do you bring to Muse?

My get up and go. I am quite a driven person and like to learn new things. I like to bring new ideas to my colleagues, clients and Muse. Mostly, I bring energy and passion - I genuinely love what I do.

What do you do for fun?

I love the outdoors. At the weekend or a summer's evening you'll find me horse riding or walking my dog. My other passions are amateur astronomy and art, but I never seem to have the time to fit everything in.

I'm also vice chair of the governing body of a school. Being a governor has made me appreciate the time and energy that trustees need to commit to do a good job!

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Emma Beard

I specialise in adviser review and selection, trustee board and committee effectiveness, pension department and Trustee Board resourcing and pensions management.

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What do you do?

As a Consultant at Muse I work on pension scheme management issues with the aim of delivering high quality outcomes. I work extensively on pension scheme adviser reviews and selection projects for administration and investment advisory services procurement. I have expertise in pension resourcing reviews, trustee effectiveness and trustee remuneration.

My background as a trustee secretary enables me to work as an extension of the trustee or pensions team, taking ownership of tasks according to the agreed deliverables. I enjoy working with trustees or in the in-house pensions teams to consider the best allocation of roles and responsibilities and identify future service requirements.

Stage one IDRP management and auto-enrolment administration are also part of my role.

What is your background?

My work at Muse Advisory has evolved over the last ten years, alongside the business. I started my career within HR, specialising in reward and benefits. Prior to Muse, I worked in both HR and pensions at Allied Domecq where I was the Trustee Secretary to two defined benefit pension schemes, with a combined membership of 55,000 and £2bn in assets.

I am CIPD qualified and have a Post Graduate in Human Resource Management and a BSc in Psychology.

What do you bring to Muse?

Having been the Trustee Secretary for large pension schemes I have experienced first-hand, and can relate to, the challenges trustees and pensions teams face. I know that clients value practical solutions which can be easily adopted and implemented, and using my experience, I can support trustees to execute these solutions. I am action focused.

Resourcing and service delivery oversight are of interest to me. My experience of contract management and driving performance is well utilised in the area of adviser review and selection exercises. I contribute strong organisational skills and effective process oversight.

What do you do for fun?

When I have free time at home I can usually be found walking the dogs. I also like to spend time in Cornwall or Spain with my family - relaxing on the beach or reading a book.

I play hockey with a local team more for fun than super competitively nowadays - but there are still a few goals to be scored yet!

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Damon Lacey

My experience is in outsourced pensions management/ trustee secretarial, trustee governance software, administration and advisor reviews

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What do you do?

I am a Consultant and like to get involved in as much as I can. I work on a range of projects covering governance, administration, adviser reviews, trustee effectiveness, and everything in between! Internally, I’m responsible for our supplier research and our thought leadership. So, I pen the odd article here as well.

Outside of Muse, I am a member and Social Committee Chair for the PMI London Group Committee, and a co-opted member of the PMI's Membership and Commercial Development Committee. I am APMI and PRINCE2 qualified.

What is your background?

I started out in Mercer’s administration business, before moving into their Governance team in 2011. I was providing secretarial and outsourced pensions management services to large pension schemes, including the full spectrum of activities - governance, DC, investments, communications, MNT elections, liability management, trustee effectiveness, business planning and so on!

What do you bring to Muse?

Well, apart from my wit (and sarcasm!), my experience of acting as Secretary to the Trustee and as part of a pensions management team, allows me to understand how the Trustee's strategy is executed and how important it is to build relationships and ensure actions are driven forward. 

Since joining Muse in 2013, I’ve built my knowledge on administration, particularly focusing on costs and contracts. I drafted the PMI’s Key Principles to Administration Agreements, and was involved in The Mercury Project cost comparison survey that we run for large schemes.

What do you do for fun?

I’m currently grappling with Brazilian Portuguese, but being able to speak Spanish helps! I am plotting my return to the cockpit of a Piper PA-28 in the summer. Other than that, you might find me reading, swimming, playing football or back in Portsmouth being Uncle to 5 exhausting kids.

I also volunteer as Chair of the Camden Branch of the National Autistic Society and as Deputy Chair of Governors at a free school in Kilburn.

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Jo Fellowes

My expertise spans project and change management, pensions governance, administrator and adviser reviews and data integrity.

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What do you do?

I joined Muse in 2015 as a Senior Associate and became part of the employee team as a Consultant in 2017. My responsibilities and role is varied, which I love. I can find myself supporting a client with an administration provider review at one moment and consulting on pension management effectiveness and Trustee governance the next.

What is your background?

I started my career in the Pensions and Reward industry in 2000, progressing through various roles in administration, project management and client service management. Simultaneously I gained my BSc in Economics and Mathematical Sciences, along with various other vocational qualifications including certificates in natural sciences, interior design and I also became an NVQ assessor.

I have also worked at British American Tobacco as a Pensions Project Manager, with responsibilities across provider management, risk reduction, data rectification, communications and governance. After covering maternity leave for the UK Pensions Manager, I also became involved in HR projects and was later promoted into HR as the UK Talent and Organisation Effectiveness Manager.

Of course during this time I continued to study, completing my MBA and CIPD. I left BAT in 2014 and travelled and volunteered overseas as a Teacher of English as a Foreign Language, before joining Muse early in 2015.

What do you bring to Muse?

My experience has spanned both provider and in-house management on behalf of Trustee and the employer, giving me insight of the different agendas and challenges facing each. As a life-long learner, I am also adept at assimilating and analysing information quickly. But my real passion lies in helping clients identify, design and implement project and change management solutions.

What do you do for fun?

I absolutely love to travel, explore new places and try new and adventurous activities. My most extreme adventures were tornado chasing in the USA, and a skeleton bob in Lillehammer, although my most recent pursuits are a little less risky and include glider lessons, art classes and cake decorating. I am a runner, albeit perhaps a little too prone to injury, and when I’m fit I also enjoy hiking and generally being outdoors. And of course, I’m still planning on more study!

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Pamjit Virdi

My experience is in team management, communicating and building lasting relationships.

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What do you do?

I joined Muse in the spring of 2017 as an Analyst and have been supporting the project teams across the breadth of the services Muse provides including administration reviews, trustee governance and fiduciary management supplier research.

I am currently studying for the PMI qualification Advanced Diploma in Retirement Provision (APMI).

What is your background?

I am a graduate from the London School of Economics with a BSc in Mathematics with Economics.

I have over five years of retail experience including management, HR, administration and of course, customer service.

What do you bring to Muse?

I bring a variety of key skills and experiences. Colleagues have already commented on my team management and communication skills and also my sense of humour. I like building and maintaining lasting relationships and always keen to achieve set targets and focus on quality.

What do you do for fun?

I enjoy reading, watching movies and exploring new places in my spare time (if I have any). I also babysit my lively niece and nephews, although I wouldn’t always call this fun!

 

 

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Danuta Nott

My role focuses on project management support and supporting the internal management of the business.

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What do you do?

I have a dual role within Muse:

  • Working with clients in supporting the Muse Project Leaders on a range of projects, to date mainly involved with pensions administration selection and implementations;
  • Supporting the management team in various activities including the establishment and maintenance of the client and prospect pipeline activities, consultancy agreements with our clients and anything else which does not have a “natural” home.

What is your background?

My working career started many years ago as a pensions administrator for a large insurance company, Sun Life Assurance. I then moved into the consultancy world providing pensions advice to medium sized companies for Sedgwick Noble Lowndes.

A few years later, my career became internally focused when I was asked to lead various UK and, subsequently, global projects. These included the development, roll-out, adoption and usage of some major business programmes such as a client relationship programme, a sales and marketing database, a client portal and tools for sharing intellectual capital, knowledge and capturing client feedback.

What do you bring to Muse?

Apart from a sense of humour, as an experienced project manager (PRINCE 2 Practitioner), my key skills include planning and organisation, communications, taking the “seed of an idea” and evolving it into a workable solution.

What do you do for fun?

As Mother to a young daughter, my main role outside of work seems to be acting as social secretary, bank manager and taxi driver! My own interests include running a Rainbows unit and being an active member of our local Tangent Group. I enjoy reading and playing tennis, when time permits.

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