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One of our greatest strengths is the depth of experience of our people.

Every member of the team has proven experience of working with trustee boards and scheme sponsors on governance issues, benefits administration and trustee services and a lot more besides. Their wide ranging skills, attributes and experience are the cornerstones of our continuing success.

You can learn a little more about our people from their biographies below.

Meet the Team

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Emma Beard

I specialise in adviser review and selection, trustee board and committee effectiveness, pension department and Trustee Board resourcing and pensions management.

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What do you do?

As a Consultant I work as part of the project teams to deliver quality solutions to clients. I have worked on a variety of pension projects at Muse, and have built expertise in pensions management, adviser selection and trustee governance.

Recently I have worked with trustees to manage succession planning and facilitated a survey on trustee remuneration practices. The majority of my work has involved the selection of outsourced providers, be that pensions management, secretarial or investment consultants.

What is your background?

My work at Muse Advisory has evolved, alongside with the business, over the last ten years! I hold a BSC in Psychology, and started my career within human resources gaining CIPD along the way.

My time in HR and Reward has meant I have been able to develop my interpersonal and facilitation skills, and have learnt to navigate the vast cultural chasms between companies! I have a wide range of experience from a building society merger to the implementation of a global performance management system.

My appointment as Pensions Governance Manager came as a baptism of fire following an acquisition, but it definitely stoked my interest in the pensions industry.

What do you bring to Muse?

Resourcing and performance management remain of particular interest to me. The skills I built in these roles means I have seen what works well, or not so well. I bring strong organisational skills and a fresh perspective to projects. To me, success is to find practical solutions to the challenges that UK pension schemes face.

What do you do for fun?

When I have free time at home I can usually be found in the green house or walking the dog. I also like to spend time in Cornwall or Spain with my family – relaxing with a Cornish ice cream or una cerveza!

I frequently consider promoting myself to team umpire, but can still be found hurling a hockey stick around the field! There are a few goals to be scored yet!

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Karen Cadman

My specialities are pension scheme management, administration reviews and managing change projects.

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What do you do?

I joined Muse as a Senior Associate in 2012, and have focused on administration-related projects, supporting Trustees through important change. Specifically I have project managed administration selection and transition projects as well as supporting a large data rectification exercise.  I have also worked with clients seeking to review and improve the service from their administrator.

In addition to managing a range of stakeholders (and personalities!) and work-streams, my role has been to provide challenge and guidance throughout the projects.

What is your background?

I started my pensions life as an administrator in the pre-Maxwell, pre-computerised 1980s. Since then, I have worked as a Pensions Manager supporting schemes through significant change, including in-sourcing, changing administration systems and introducing new schemes.

Before joining Muse I was working in the Cabinet Office as Head of Civil Service Pensions, setting up new governance arrangements and then leading the client side of the move to a mutual joint venture for administration.

What do you bring to Muse?

I've been a client, and I worked with consultants. I bring the different view from that side of the fence, and can see things from the client's perspective.

I also bring a combination of calm common sense and humour to my work. Well, at least, I like to think so! Anyway, there's always my love of spreadsheets, which comes in handy.

What do you do for fun?

Wherever possible, outside of work you’re likely to find me outdoors.  As well as growing our own vegetables we are about to embark on beekeeping and are rapidly realising how much there is to learn about this.  Not being a fan of the gym, my formal exercise takes the form of Tai Chi, which is harder than it looks.  Informal exercise consists of tramping through the countryside in all weathers, accompanied by the dog.

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Rosanne Corbett

I specialise in pensions and benefits governance, trustee effectiveness, workshop facilitation, change projects and risk management.

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What do you do?

My work is varied; from trustee board effectiveness reviews, implementation and embedding of risk management frameworks, advising on trustee objectives and long-term strategy and providing executive pensions support on an in-house interim or fully outsourced basis to reviews of the DC market and provider selection exercises, including master trusts. I’ve found being able to implement and embed the advice I provide from working in-house as an interim pensions/ governance manager to be challenging yet very enjoyable. I have provided corporate support in periods of change where no in-house pensions expertise existed and have integrated into existing in-house teams to provide hands-on support for business as usual activities and strategic projects. I have managed large-scale change projects on both sides of the fence, giving me a good perspective on trustee and company drivers and what success looks like.

What is your background?

I have worked in pensions and employee benefits since 1999. The majority of my career to date has been spent advising and supporting trustee boards and companies on good governance and how to manage risk. I started my career as an international employee benefits consultant at Mercer, helping multinational companies design and implement benefit structures. From there I moved to corporate strategy and developed a penchant for governance. I have worked with multinationals to introduce global governance frameworks and review how they manage benefit-related financial and operational risk globally.

From global, I moved to local and became heavily involved in UK-specific pensions and trustee governance and board effectiveness as the Pensions Act 2004 came into force. This then led me in 2010 to Muse Advisory. My passion is really about working with people and making things happen, be that trustees understanding their objectives and implementing a strategy to achieve them, to pension teams being able to deliver an excellent service, working in partnership with their trustee boards and advisers.

What do you bring to Muse?

My get up and go. I am quite a driven person and like to learn new things. I like to bring new ideas to my colleagues, clients and Muse. Mostly, I bring energy and passion - I genuinely love what I do.

What do you do for fun?

I love the outdoors, where you'll find me horse riding or walking my dog. My other passions are amateur astronomy and art, but I never seem to have the time to fit everything in.

I've also spent seven years as vice chair of a school governing body. Being a governor has made me appreciate the time and energy that trustees need to commit to do a good job!

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Cindy Dadier

My role involves project co-ordination, office management and business administration.

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What do you do?

I have over 23 years of experience working in the professional industry. I wear many hats in Muse, and some of those include business management, an area in which I support the leadership team, office management and project coordination. One of my main goals is to ensure that we effectively and efficiently utilise our internal processes and systems.

When the opportunity lends itself, I do enjoy being part of our client project teams. I am biased, but you will not find better people elsewhere!

What is your background?

In the mid-nineties I joined the Shareholder Value team in PricewaterhouseCoopers. I left in the early noughties to join the e-Business team in Mercer, working directly for Avgi. I guess I must have done something right: she wanted me back after all these years!

What do you bring to Muse?

Over the many years of my career I have worked with some real characters, which required a lot of stamina and a good sense of humour! I have also used many systems and am technically savvy. 

What do you do for fun?

This may not be fun for some, but I have recently joined a very enthusiastic church planting team and we are establishing a new and a very diverse community in the heart of London. Not that London needs more diversity, but it definitely needs more diverse churches.  

I enjoy doing Pilates classes during the week and when not going baking mad, you could also spot me in the deep forests of the UK or the Czech Republic, testing my Mycology knowledge. I am definitely more of a bolete than a stinkhorn kind of girl. And yes, they are all edible, but some of them only once!

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Mark Dallaway

I specialise in administration effectiveness and strategy reviews, provider and technology selection, contract negotiation, implementation project facilitation and management.

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What do you do?

I specialise in advising clients on pension administration effectiveness, strategy and governance. As part of this I help clients to assess administration issues and options, select providers, review pension operational capabilities and technology options, and in the management and oversight of implementing change.

What is your background?

I spent about 12 years in in-house pension management; initially in administration but broadening into technology, trustee secretarial and scheme management. Part of my time in this area was spent specifying and implementing highly automated internally developed pension systems including solutions for the early days of DC - I still bear the scars!

This experience led me to a role with a pension software house with responsibility for client and implementation management and product development. It was my first commercial role which was a shock to the system but from which I learnt a great deal.

The combination of my earlier roles gave me the skills and experience to work in the areas I now specialise in. I have worked as a senior consultant with Mercer, as Director of PWC’s pension management consulting practice and in client management at Hewitt with responsibility for the commercial relationships and service delivery for some of their largest outsourcing clients.

What do you bring to Muse?

I would like to think I bring a bit of humour (!), alongside broad experience and a pragmatic approach. I have a good understanding of both client and supplier perspectives from my ‘game-keeper, turned poacher’ background and I am analytical in my approach, using this to focus on what really matters in any project or administration-related issue.

What do you do for fun?

I am regularly pulled around the countryside by a very energetic chocolate Labrador, often grasping my camera and attempting to improve my photography. I am a keen follower of a number of sports including rugby union, motor sport and football (though some would say Birmingham City FC don’t really fit this description!).

I have a wide taste in music, love to read, mainly espionage and British history, and I also play a bit of chess now and again, but since one of my oldest friends is a Grand Master I am all too aware of my woeful capabilities at the board! To ensure I do have fun, I avoid anything to do with DIY, much to my wife’s relief!

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Stuart Dunn

I specialise in pension scheme management, trustee governance and risk management.

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What do you do?

I specialise in pension scheme management, trustee governance and risk management.

What is your background?

I’m a Fellow of the Pensions Management Institute with over 30 years’ experience in the pensions industry.  Prior to joining Muse, I was the Scheme Pensions Manager/ Trust Secretary at Santander UK plc having held various roles within its executive pensions team during my 17 years’ employment.  In the first half of my career I predominately worked as a consultant supporting trustee boards and sponsoring employers with their pension arrangements. 

What do you bring to Muse?

The experience of working on a large pension scheme (Santander is the 26th largest UK scheme) and on a number of complex, strategic projects involving stakeholders from both the trustee and sponsoring employer. I understand the importance of a good governance and risk management framework, ensuring trustee boards and sponsoring employers have what they need to make effective and efficient decisions. I believe pension schemes work best when trustees, the sponsoring employer and their respective advisers work collaboratively to achieve the combined strategic objectives. 

What do you do for fun?

I love sport especially football and cycling, walking the dog and eating out with my family.

Music is also a passion and I still occasionally purchase vinyl! I have an eclectic taste and enjoy going to see live music whenever I can.

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Chris Fagan

I specialise in helping clients put in place suitable investment governance arrangements which are consistent with their resources, preferred operating model and objectives. 

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What do you do? 

I am an Associate Director at Muse. I specialise in helping clients ensure that they have investment governance arrangements that are consistent with their resources, preferred operating model and objectives. I also work on Muse's ongoing research in to investment providers and different investment implementation models.

What is your background? 

I have worked in the pensions industry for more than 25 years as an investment specialist. During that time I have:

  • managed the investment portfolio for a major UK defined benefit plan;
  • worked as an investment consultant, providing investment advice on all aspects of strategy and implementation for DB and DC schemes; 
  • helped to develop, market and deliver a fiduciary management service. 

I have also been a trustee and investment committee member of a UK scheme with DB and DC sections.

Outside of working with Muse, I am an Independent Trustee at The People’s Pension, the UK second largest Master Trust.  I also work as a trustee at The Outlook Foundation, a charity that supports young adults with learning difficulties. 

What do you bring to Muse? 

Practical experience of advising on and running investment arrangements for pension schemes. I have covered all aspects of investment governance and implementation from multiple perspectives and therefore have a detailed understanding of the demands on trustees and plan sponsors. I am able to build trust with stakeholders of all types and at all levels to help develop appropriate governance structures, select appropriate providers, oversee those providers and, ultimately, improve investment outcomes.   

What do you do for fun? 

I live in Sussex in the heart of an area that consistently produces award winning sparkling wine; I am a member of a small vineyard run as a cooperative where I look after several rows of vines and enjoy the end product!  I travel abroad to scuba dive when I can, work with a local charity, play bridge and try to keep up with my now grown-up children.

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Jo Fellowes

My expertise spans project and change management, pensions governance, administrator and adviser reviews and data integrity.

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What do you do?

I joined Muse in 2015 as a Senior Associate and became part of the employee team as a Senior Consultant in 2017. My responsibilities and role is varied, which I love. I can find myself supporting a client with an administration provider review at one moment and consulting on pension management effectiveness and Trustee governance the next.

What is your background?

I started my career in the Pensions and Reward industry in 2000, progressing through various roles in administration, project management and client service management. Simultaneously I gained my BSc in Economics and Mathematical Sciences, along with various other vocational qualifications including certificates in natural sciences, interior design and I also became an NVQ assessor.

I have also worked at British American Tobacco as a Pensions Project Manager, with responsibilities across provider management, risk reduction, data rectification, communications and governance. After covering maternity leave for the UK Pensions Manager, I also became involved in HR projects and was later promoted into HR as the UK Talent and Organisation Effectiveness Manager.

Of course during this time I continued to study, completing my MBA and CIPD. I left BAT in 2014 and travelled and volunteered overseas as a Teacher of English as a Foreign Language, before joining Muse early in 2015.

What do you bring to Muse?

My experience has spanned both provider and in-house management on behalf of Trustee and the employer, giving me insight of the different agendas and challenges facing each. As a life-long learner, I am also adept at assimilating and analysing information quickly. But my real passion lies in helping clients identify, design and implement project and change management solutions.

What do you do for fun?

I absolutely love to travel, explore new places and try new and adventurous activities. My most extreme adventures were tornado chasing in the USA, and a skeleton bob in Lillehammer. I am a runner, albeit perhaps a little too prone to injury, and when I’m fit I also enjoy hiking and generally being outdoors. And of course, I’m still planning on more study!

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Avgi Gregory

My specialities are pensions management consultancy, governance, trustee effectiveness, pension administration and change management.

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What do you do?

I am the Chairman and co-founder of Muse Advisory.

I support the management team to ensure that our strategy and purpose are aligned with our values and culture.

I enjoy mentoring and coaching colleagues and I often peer review written reports and articles.

I particularly like talking to clients and people in the industry on challenges and issues they face, to get feedback on the work we do and to ensure we stay true to our values.

    What is your background?

    Following a degree in Actuarial Science I gravitated quickly to pensions management consulting. For many years I worked at Mercer where I developed and led their operational transformation and pensions governance practice.

    In 2006 I co-founded Muse Advisory. Seeing Muse Advisory develop from a seed to a fully-fledged company with a fabulous reputation, with a most amazing client list and team has been hugely rewarding.

    Winning the Role Model Award in the inaugural ‘Women in Pensions Awards’ in 2018 was a heart- warming and humbling experience.

    What do you bring to Muse?

    I bring extensive experience and insights on pensions governance, administration and pensions management consulting. Most of all I get a kick out of seeing Muse continue to excel in what it does for clients and to continue to be a successful and independent niche firm with a great team.

    What do you do for fun?

    Grandparenting has recently become my favourite hobby. Ikebana (Japanese art of flower arranging) is the other hobby; it is a great way to release tension and be immersed in a different culture. I also make time for regular trips to Cyprus; it’s a lovely island and a good excuse to recharge Vitamin D supplies.

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    Margs Harvey

    My experience is in supporting the day to day operations and running of a business, and ensuring administrative tasks are completed to a high standard.

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    What do you do?

    As the Administrative Assistant, I support all the Muse team in pretty much everything they do, to help them fulfil their roles to the exacting standards we expect from ourselves.  My role also includes the practical day to day running of our office in Hemel Hempstead.

    What is your background?

    My early career was spent at the John Lewis Partnership in Oxford Street on the Junior Circuit Training Scheme which included studying for a BEC National Certificate in Distribution at the same time. Being promoted to a section manager at the age of nineteen led to several years being spent in a variety of departments, looking after many members of staff and not forgetting the customers too. 

     After ten years at John Lewis, I took a four year break to bring up my family, but returned to part-time work at Astra Pharmaceuticals in an administrative role, before moving on to an independent Estate Agency as a secretary for many years.  

    What do you bring to Muse?

    I bring my extensive working experience to apply an efficient and methodical approach. My goal is always to ensure that the administration and everyday tasks are carried out and completed, so the Muse team of specialist consultants are free to focus on their clients.

    What do you do for fun?

    For fun I like to spend time with my family. I enjoy baking, decorating, gardening and often ‘have a go’ at making soft furnishings for my home.  To ensure I get some exercise, I attend a weekly keep-fit class to try and stay trim - here's hoping it’s working!

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    Lindsay Hawkins

    My expertise is in Trustee governance and risk management. I help Trustee Boards and sponsoring employers ensure their governance is top-quality.

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    What do you do?

    I am a Director at Muse Advisory and I specialise in outsourced pensions management and trustee governance. 

    What is your background?

    I’m a Fellow of the Pensions Management Institute and been involved in managing pension funds for almost 20 years. Most recently as Head of Pensions & Benefits for Rexam PLC (a FTSE 100 company recently acquired by a US competitor, Ball Corp). Prior to that I held a pensions management roles in-house for Fujitsu Services and was Pensions Manager for Société Générale Corporate & Investment Bank. Going back even further, I worked in the consulting environment, primarily in outsourced pensions management roles.

    What do you bring to Muse?

    A lot of practical experience of how to run a pension fund well and get things done. Most of my in-house roles have involved dual aspects being both Head of Pensions/Pensions Manager for the sponsoring employer but also Secretary to the Trustee Board. I therefore understand, in depth, the business drivers for both sides and how to reach solutions which work for everyone. I work best by building good relationships, so enjoy creating teams where everyone understands the pension arrangements’ objectives as well as the strategy for getting there – which really helps Trustee Boards measure success.

    What do you do for fun?

    It may not be everyone’s idea of fun but my husband and I help out in our local church. Community is important to us both plus it’s great to have lots of friends locally when you lose your keys. Having a desk job means I like to be active whenever I have some free time so I’m a regular at my local gym, I love street dance, weights and yoga - but not all at once. I’ve also been on a lifelong quest to become a wine connoisseur but require much more practice.

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    Anne Kershaw

    My areas of specialism include investment governance advice and adviser reviews.

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    What do you do?

    I am an Associate Director of Muse Advisory, specialising in investment governance advice and adviser reviews.

    What is your background?

    Following an Applied Mathematics degree from St Andrews University, I trained as an actuary with Duncan C. Fraser, which was eventually acquired by Mercer. I worked for Mercer in four locations in various roles; I was a Scheme Actuary for many years but ended up leading Mercer’s Scottish investment practice in Edinburgh where I now live.

    Outside of Muse, I am an independent trustee of two large DB schemes and a director of Aberdeen Standard ILPS fund.

    What do you bring to Muse?

    I bring a career’s worth of experience of advising trustees and sponsoring employers of typically large, DB pension schemes on actuarial and investment matters. As such I understand what a well governed scheme looks like and can help trustees improve the way their schemes are managed, including effective use of advisers.

    What do you do for fun?

    I am very keen on sport and generally keeping fit. I play average squash and tennis, and rather below average golf as well as keeping fit by swimming and running regularly. I also enjoy trips to the theatre and cinema with friends and socialising with family.

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    Damon Lacey

    My experience is in outsourced pensions management/ trustee secretarial, trustee governance software, administration and advisor reviews

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    What do you do?

    I am a Consultant and like to get involved in a range of different projects. My main focus has been administration reviews, selections and transitions and adviser reviews, but I have also worked with clients on governance and trustee effectiveness.

    I oversee our comprehensive supplier research programme and our thought leadership, making sure that we bring our best thinking to our clients and the wider industry.

    Outside of Muse, I am a member and Social Committee Chair for the PMI London Group Committee, and a co-opted member of the PMI's Development Committee. I am APMI and PRINCE2 qualified and am now working through an MBA.

    What is your background?

    I started out as a pensions administrator, before moving into their Trustee Executive Services team with Mercer where I provided outsourced pensions management, project management and secretarial support to clients.

    My background has shown me a wide variety of projects and issues and given me a decent technical grounding having once sat and calculated pensions! 

    What do you bring to Muse?

    Well, apart from my wit (and sarcasm!), my practical experience of administration and governance allows me to speak with clients from the perspective of actually having done the work and knowing how the overall strategy filters down to the ground level.

    Since joining Muse, I’ve built expertise on administration and the administration market. I drafted the PMI’s Key Principles to Administration Agreements, and lead on our triennial cost comparison survey, The Mercury Project.

    What do you do for fun?

    I’m currently grappling with the Portuguese language, having managed a reasonable level in Spanish. Other than that, you might find me reading, swimming, running or back in Portsmouth being Uncle to 6 exhausting kids.

    I am Chair of Governors at a primary school in Kilburn, a charity Trustee for a local charity and foster cats for a local animal shelter.

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    Julia Land

    My expertise is in trustee effectiveness and governance reviews, related work on succession, training, one-to-one feedback and facilitated Trustee workshops e.g. on review actions, on strategic planning. I have worked with over 90 boards in the past few years including many well-known pension schemes and more widely with FTSE companies and non-profit organisations.

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    What do you do?

    I’m a Senior Adviser at Muse. I work with boards advising on effectiveness and governance development.  Nowadays I focus on pensions organisations and have been doing this type of work with Muse since 2009, mainly with trustee boards of large, complex schemes.

    What is your background?

    I’ve been advising boards on effectiveness and board development for about 14 years and I’ve worked with a uniquely wide range of around 90 boards: pensions trustee boards, FTSE 100 and 250 plc boards, investment organisations, complex NHS groups, non-profits.

    My earlier career was in investment at Deutsche Asset Management and UBS/Warburgs and in finance at Arthur Andersen & Co, in all those roles working closely with client boards.

    I hold the PMI Award in Pensions Trusteeship and I’m an ICAEW Fellow. I’m an experienced coach and qualified on leadership development tools such as Myers Briggs.

    What do you bring to Muse?

    What I aim to bring is listening skills, proportion and a sense of humour.

    What do you do for fun?

    Mainly revolves around the outdoors, food and music. 

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    Barry Mack

    I specialise in governance, trustee effectiveness, pension management (including administration) strategy and large change management projects.

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    What do you do?

    I am a Director of Muse Advisory and specialise in DB & DC pensions, governance (especially funding, investment and risk management), trustee effectiveness, outsourced pensions management, pension management (including administration) strategy and large pension change management projects. I particularly enjoy facilitating trustees to fully articulate their objectives and beliefs and, consequently, to be as effective as they can be.

    What is your background?

    I’m an actuary and have worked in governance, administration consulting and DC arenas at Mercer and Hymans Robertson. At Hymans Robertson I was a partner, Head of Governance, Risk Group chairman and DC Governance Committee chairman.

    What do you bring to Muse?

    More than 30 years of financial, pensions and business experience supported with strategic, technical and commercial skill, and a heavy dose of pragmatism.

    What do you do for fun?

    Bellringing, photography, Lego! And watching F1 with my two (now grown up) sons.

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    Ian McQuade

    I have 30 years’ experience across pension scheme management and administration, governance, project management and review, selection and implementation work.

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    What do you do?

    I help our clients run their pension schemes more effectively. That might be leading projects to improve the administration, advisory services, governance or management of their pension schemes, supporting them in setting the Scheme’s strategy, or just helping them deliver complex projects. As CEO of the business, I also do a lot to promote the business in the industry and to new prospects and lead the day to day management.

    What is your background?

    There have been three themes to my life in pensions. Firstly, the administration and management of pension schemes – in the dim and distant past I ran the operations for a large Third Party Administrator. Secondly, all things DC – I first got involved in Money Purchase schemes when contracting out was introduced in 1988 so I have seen it grow into Defined Contribution. And finally, Project and Programme Management – I have led all sorts of projects covering administration, valuation and investment aspects of pensions, as well as many wider change and HR projects.

    What do you bring to Muse?

    A lot of practical and strategic experience from having run and been involved in the running of pension schemes, from the very largest in the country to some of the smallest that exist, for over three decades! An ability to engage with stakeholders at all levels, a ‘get-it-done’ attitude, and underneath the playful exterior, a deep understanding of the market. 

    What do you do for fun?

    It’s not always fun, but I run and am one of the legion of MAMILs that plague the countryside. For the uninitiated, that’s Middle Aged Man In Lycra. Sorry for that image! I tend to enjoy the rides up to about 50 miles, but it gets much harder after that. The upside is the lovely countryside, the great company and the fabulous coffee and cakes!

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    Danuta Nott

    My role focuses on project management support and supporting the internal management of the business.

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    What do you do?

    I have a dual role within Muse:

    • Working with clients in supporting the Muse Project Leaders on a range of projects, to date mainly involved with pensions administration selection and implementations;
    • Supporting the management team in various activities including the establishment and maintenance of the client and prospect pipeline activities, consultancy agreements with our clients and anything else which does not have a “natural” home.

    What is your background?

    My working career started many years ago as a pensions administrator for a large insurance company, Sun Life Assurance. I then moved into the consultancy world providing pensions advice to medium sized companies for Sedgwick Noble Lowndes.

    A few years later, my career became internally focused when I was asked to lead various UK and, subsequently, global projects. These included the development, roll-out, adoption and usage of some major business programmes such as a client relationship programme, a sales and marketing database, a client portal and tools for sharing intellectual capital, knowledge and capturing client feedback.

    What do you bring to Muse?

    Apart from a sense of humour, as an experienced project manager (PRINCE 2 Practitioner), my key skills include planning and organisation, communications, taking the “seed of an idea” and evolving it into a workable solution.

    What do you do for fun?

    As Mother to a young daughter, my main role outside of work seems to be acting as social secretary, bank manager and taxi driver! My own interests include running a Rainbows unit and being an active member of our local Tangent Group. I enjoy reading and playing tennis, when time permits.

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    Ben Picknett

    I provide governance and secretariat support to pension schemes and corporates.  I have experience of working for consultancies and in-house and I’m an advocate of working in partnership with pension schemes to deliver results.

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    What do you do?

    My main focus is on trustee executive services, which means partnering with and supporting pension schemes and corporates to deliver effective governance structures and processes in pensions management and trustee secretarial.  I also work on really interesting projects covering everything from effectiveness reviews to selection exercises.

    What is your background?

    My pensions background extends from pensions administration through legal and documentation services to pension scheme governance, pensions management and trustee secretarial services.  I have held posts in consultancy (Aon, Mercer) and with in-house pension scheme businesses (ICI Pension Fund, Universities Superannuation Scheme), so I’ve seen the world from both sides of the proverbial fence.

    What do you bring to Muse?

    I bring a personable and pragmatic approach paired with practical experience across different sizes of pension schemes and sourcing models.

    What do you do for fun?

    One sport, two words: Tag Rugby.  I have been fortunate enough to represent Great Britain in this sport at a world cup in Australia.  I don’t think it gets the street cred it deserves, but believe me, it’s more than a game of ‘it’.

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    Robert Plumb

    I work with Muse's clients, assisting them with pensions governance and administration projects.

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    What do you do?

    I joined Muse in October 2015 to work on trustee governance and pensions administration projects.

    What is your background?

    After university, I went straight into pensions. I completed an MBA at Wharton and in my late 20s moved from my country of birth (the US) to the UK. I have trained as an actuary, developed pension systems and managed a FTSE 100 pension scheme. Most of my career has been spent working with clients on all sorts of pensions governance and administration projects, and that's my main interest.

    Outside of work, I am a trustee of a campaigning medical charity that my wife Jane and I set up (gbss.org.uk) and a TPOS adviser. I have previously been a governor of an independent school (greatwalstead.co.uk) and a church treasurer (thepointchurch.co.uk).

    What do you bring to Muse?

    My strengths include understanding needs, analysing problems and advising on solutions. I can draw on broad and deep market knowledge, commercial acumen and lots of experience of pension governance and administration from different perspectives. I like to think that I am stimulating and pleasant to work with, but that really is for others to say. 

    What do you do for fun?

    Choral singing, gardening, reading, DIY, and occasional hill walking and camping. In my youth, ice hockey.

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    Ellie Rowe

    I have experience in complex problem solving using logic and creative thinking; all of which can be applied towards challenges our clients may face.

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    What do you do?

    I joined Muse in September 2018 as an Analyst and am supporting our project teams and consultants across the range of the services Muse provides.

    I am studying towards the APMI qualification.

    What is your background?

    I am a graduate from Bristol University with a BSc in Mathematics, which has given me experience of solving complex problems with logic and creative thinking that I can apply to the challenges our clients face.

    I also have good experience working in customer service through lifeguarding roles and in my previous role in a relationship bank. 

    What do you bring to Muse?

    I have a variety of different skills that I bring to Muse. I have been praised for my efficiency in previous roles as well as always being a helping hand. I am down to earth and friendly, so I can build relationships that last. I am detail oriented and like to see jobs done thoroughly. I work proactively and efficiently to reach quality finished results.

    What do you do for fun?

    I love music and spend most of my time playing the piano or listening to musicals on repeat! I also enjoy walking my dog with my family and playing frisbee. If I have any free time left, it is generally taken up with reading, watching films and TV or going out for dinner with friends.

    Email Ellie Rowe
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    Antonella Sferrino

    My expertise is in pension administration outsourcing, TPA market and professional adviser reviews.

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    What do you do?

    I am part of the team that specialises in Pensions Administration outsourcing, TPA market and professional adviser reviews.

    What is your background?

    I’m a Senior Associate of Muse Advisory with over 25 years of experience. I have worked at TPF&C, which became WTW, Lufthansa German Airlines, where I was the in-house Pensions Administration Officer for 4 years, and at a third party administrator, Clay & Partners, which became AON.

    In 2001, I began to focus on pension administration reviews and change projects, working with KPMG, LCP and PwC. I joined Muse Advisory in 2007 where I have worked on pension administration consulting and outsourcing projects with a number of clients. 

    What do you bring to Muse?

    I bring extensive market knowledge and practical experience of pension administration, procurement processes and project management to clients. I have a proven knowledge of both in-house and outsourced pension arrangements, pensions technology and selection, pension administration processes and internal audits.

    What do you do for fun?

    I enjoy fashion, food and travelling to Italy.

    Being half Italian, I like to cook and bake for friends and family but love trying out new restaurants and socialising too. I am an avid watcher of MasterChef, Saturday Kitchen, Bake Off and Strictly Come Dancing, but unfortunately cannot dance!

    I am also one of five Directors who are responsible for a Grade II listed building and grounds where I live in London. 

    Email Antonella Sferrino
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    Pamjit Virdi

    My experience is in team management, communicating and building lasting relationships.

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    What do you do?

    I joined Muse in the spring of 2017 as an Analyst and have been supporting the project teams across the breadth of the services Muse provides. Projects I’m involved in tend to range from administration reviews and implementation support; to adviser, DC and master trust reviews; to trustee governance and effectiveness reviews, and beyond! I am also a member of Muse’s Trustee Executive Services (TES) team and our Supplier Relationship Group.

    I am currently studying for the PMI qualification Advanced Diploma in Retirement Provision (APMI).

    What is your background?

    I am a graduate from the London School of Economics with a BSc in Mathematics with Economics.

    I have over five years of retail experience including management, HR, administration and of course, customer service.

    What do you bring to Muse?

    I bring a variety of key skills and experiences. Colleagues have commented on my team management and communication skills and also my sense of humour. I’m always keen to achieve set targets and enjoy getting stuck in to create a quality piece of work.

    Since joining Muse, I have picked up a range of skills and knowledge through working on a variety of projects. In particular, technical knowledge from administration and investment governance projects together with my experience in trustee secretarial services and governance and effectiveness reviews, gives me insight into the needs of a pension scheme and its trustees.

    What do you do for fun?

    I enjoy reading, watching movies and exploring new places in my spare time (if I have any). I also babysit my lively niece and nephews, although I wouldn’t always call this fun!

    Email Pamjit Virdi
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    Claire Wallis

    My experience is in written and verbal communications which allows me to produce high quality work.

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    What do you do?

    I joined Muse in March 2019 as an Analyst. I assist the project teams, working to uphold client specific responsibilities, whilst also contributing to the broad spectrum of services provided by Muse.

    I am studying for the APMI qualification as part of Muse’s graduate training scheme. 

    What is your background?

    I graduated from the University of Southampton with BA and MA degrees in History, which taught me to think independently, originally and critically.

    During my studies, I also held multiple part-time roles in hospitality and retail, building experience in customer service and team work.

    What do you bring to Muse?

    I bring a strong work ethic and a good sense of humour.

    My two degrees have heightened my written and verbal communication, and together with my organisational skills, have helped me to produce high quality work efficiently. I undertake my role seriously, in both a friendly and professional manner, which fits in with the style of Muse very well. 

    What do you do for fun?

    I love nature, so most of my spare time involves hikes and outdoor activities, including many walks with my family and dog. I have always enjoyed reading and watching films, having dinners with my friends and seeing concerts or plays whenever possible. 

    Email Claire Wallis

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