Providing solutions together

Muse provided interim scheme secretarial services to the RNIB Retirement Benefits Scheme for a period of six months, taking over with very little handover and no prior scheme knowledge. Rosanne and Tom hit the ground running and did an incredible job to get up to speed as quickly as they did. Their secretarial services have been excellent, however it’s the executive services they have provided that have gone beyond our expectations. They have provided an all-round governance and strategic planning service which has made an immeasurable difference and for which we are very grateful. Muse has provided a comprehensive handover to the new Scheme Secretary, which will allow him to continue their work and complete the overhaul of the Scheme’s governance.

Where we are six months on from Muse taking up the role isn’t a step change difference, it’s a quantum leap. Rosanne and Tom have made my life easier as Trustee Chair and gained the trust and confidence of the trustees, enabling us to be more non-executive. We now have an agreed strategic direction. Importantly, we have a plan to reach it and a well-constructed business plan, risk register and operational work plan to help us keep on top of the big issues and risks and make best use of our advisers. They’ve made a big difference not just to the trustees but to members who will benefit from the governance changes.

Trustee Chair, RNIB Retirement Benefits Scheme

Muse was a highly valued resource to both the Trustee and our executive team. They helped us focus on our strategic priorities, whilst also helping the team deliver and move the scheme towards its goals. Along with this, they were a safe pair of hands delivering the regular business-as-usual work in the quarterly cycles. We enjoyed working together and appreciated their pragmatism and wider market views. Muse's team has added value at various levels of the organisation and helped us through a period of significant change.

CEO, National Grid - Trustee Executive Limited

We appointed Muse because of their depth and breadth of knowledge of the pension administration market and their independence. Having an adviser who has such level of experience is critical. Muse helped ensure that the Trustees were confident in the decision they took when selecting their third party administrator. Many implementation projects over-promise and under-deliver. Muse provided expert guidance, alongside our own internal project management function and the third party administrator, to ensure a successful implementation that delivered the planned level of automation from day 1. I would confidently recommend Muse Advisory to other Trustee Boards.

Trustee Director, RBS Pension Trustee Limited