Knowledge Hub

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Check out some of our latest insights into the happenings in the market and keep up to date with our current thinking.

Use the filters on the right to sort between Musings, Case Studies, News and more.

Resourcing the Pensions Department

13 Dec 2021

Case studies

Our client asked us to conduct a benchmarking exercise investigating in-house company pension teams. During a series of interviews, 10 companies shared their current resourcing structures, activities, challenges and drivers.

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Programme Management: Benefits

13 Dec 2021

Case studies

Have you ever found yourself in the position of facing a forced change? How do you manage a complex project with tight deadlines at short notice? Well, our client needed to select a new TPA within a limited time, which was beyond their control. They not only had to complete this change, but manage a large data and pension over/ underpayments rectification project at the same time and across both incumbent and successor TPAs.

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Assessing Trustee Effectiveness

13 Dec 2021

Case studies

Self-assessment is reliant on objectivity; an ability to detach yourself from the daily rigours of trusteeship, to take an impartial look at the way you work, to be open-minded to ideas and challenge the established procedures, and to retain neutrality against criticism.

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Trustee Resourcing

13 Dec 2021

Case studies

We often work with trustee boards who, for various reasons, have found it necessary to assume a more operational role: more like an executive management team than the non-executive role intended for trustees.

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What is the right DC scheme for you?

13 Dec 2021

Case studies

The sponsor had put in place a contract based scheme early in the 2000s, and had changed provider in 2007. As the scheme had grown and become the main scheme for employees, and the governance committee had taken a more active role in the scheme, it was becoming clear that the solution was not matching the needs of the sponsor nor the scheme members.

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Moving to a Master Trust

13 Dec 2021

Case studies

The company had recently undertaken a strategic review of its DC arrangements and concluded that there were efficiencies to be made in the DC running costs. A Master Trust might provide the most cost efficient means of providing the DC benefits, but as their DC adviser also runs a Master Trust, the company recognised that the adviser would be conflicted.

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Approaching Risk Management

13 Dec 2021

Case studies

Risk management had become “stale” and needed refreshing or so thought the Trustees’ risk committee at least. Consequently, Muse were commissioned to conduct an independent review of the Trustee Board’s risk management framework with a view to improving effectiveness.

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Transforming Administration

13 Dec 2021

Case studies

Our client was experiencing issues with their administration service. They were on a legacy system that wasn’t well integrated, and were being serviced from an office that was experiencing some resource challenges. The provider was distracted and the combination of these factors led the service quality to fall. The service had become so poor, and the response so inadequate that the client was considering other options in the market.

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Selecting an Actuary

13 Dec 2021

Case studies

Our client had two schemes, each with a different actuary. This wasn’t a problem, but it was time for a review and they wanted to consider the benefits and downsides of sharing an actuary across the two schemes.

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Approaching Renegotiation

13 Dec 2021

Case studies

Although it’s not a document anyone wants to be constantly referring to, the contract between Trustees and their administrator is crucial in governing the relationship. It is important that as a renewal approaches it isn’t just rolled over. It needs to be looked at afresh to make sure it still reflects what the Trustees need from the service, and the services actually being delivered.

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Kneale Jefferis 1 removebg preview

Kneale Jefferis

Administrator
Hana Bailey

Hana Bailey

Senior Consultant
Clairewallis

Claire Wallis

Analyst
Alan simpson

Alan Simpson

Financial Controller
Robert plumb

Robert Plumb

Senior Associate
Lizasinclair

Liza Sinclair

Senior Consultant
Tomoakley

Tom Oakley

Analyst
Mark dallaway

Mark Dallaway

Senior Associate
Margsharvey

Margs Harvey

Business Administrator
Ellie rowe

Ellie Rowe

Analyst
Anne kershaw

Anne Kershaw

Associate Director
Julialand

Julia Land

Senior Adviser
Antonella sferrino

Antonella Sferrino

Associate
Emma beard

Emma Beard

Senior Consultant
Emma Rogers 2 removebg preview 2

Emma Rogers

Senior Consultant
Daniel Jacobson

Daniel Jacobson

Senior Consultant
Stacy O Sullivan 1 removebg preview

Stacy O’Sullivan

Senior Consultant
Rosanne Corbett

Rosanne Corbett

Client Director
Reece Eley

Reece Eley

Analyst
Lindsayhawkins

Lindsay Hawkins

Director
Pamjit virdi

Pamjit Virdi

Consultant
Avgi gregory

Avgi Gregory

Chair
Cindy

Cindy Dadier

Business Manager
Ian Mc Quade 2 removebg preview

Ian McQuade

CEO
Danutanott

Danuta Nott

Business Support Manager
Jo fellowes

Jo Fellowes

Client Director
Barrymack

Barry Mack

Director

Helping Trustees and Companies to better govern their pension schemes

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