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Check out one of our recent thought pieces below, or dive into our knowledge hub to see the latest thinking from across the Muse team!

Musings | 23 Jun 2026

It’s Good to Talk. Isn’t It?

A certain advertising strapline once said, ‘It’s Good to Talk’. And it is. But when it comes to pensions administration, it’s more of a case that we need to talk and especially when it comes to scams. We need to talk about how we talk to members and the language we use not only to improve the member experience generally, but also very specifically to limit the risks of members being scammed.

Musings | 23 Jun 2026

From compliance to capability: The next phase of Pension Scheme Governance

The recent TPR Talks discussion on raising standards of trusteeship and governance reignited an important debate across the pensions industry: what does 'good governance' actually look like in practice? Governance spans a wide spectrum of matters from endgame strategy, risk management, cyber security, business continuity, third-party supplier oversight, data quality to AI governance. Trustees are expected to manage pension-specific risks and all the operational risks that could materially impact members and scheme operations. Operational risk management in a highly outsourced model deserves its own article!

Case studies | 8 Jun 2026

DC Adviser Review: A second opinion counts

We were approached by a trustee board of a large blue-chip company whose DC investment consultant had been in role for several years. The trustee board had gone through several changes in service contacts at the consultant and had gradually lost confidence in the advice being put forward on the investment aspects of the DC section. It’s worth noting however that the trustee board felt that the scheme’s default fund was in good shape after it had gone through a series of evolutions.

AJB Final

Adam Barker

Project Manager
CC Final

Clare Chilton

Consultant
A JM Final

Auline-Jean Melbourne

Associate
RC Final

Rosanne Corbett

Director
Alan S Final

Alan Simpson

Financial Controller
RE Final

Reece Eley

Junior Consultant
Mark dallaway

Mark Dallaway

Senior Associate
HB Final

Hana Bailey

Senior Consultant
ER Final

Emma Rogers

Senior Consultant
KEM Final

Katherine Milton

Principal Consultant
TK Final

Tammy King

Head of People
AC Final

Amanda Cullen

Senior Associate
CW Final

Claire Wallis

Consultant
RC

Robyn Cowan

Senior Consultant
EMR Final

Ellen Ratcliffe

Principal Consultant
Ryan P Final

Ryan Perrin

IT Support Apprentice
OD Final

Olivia Devereese

Project Manager
Sharon Hine

Sharon Hine

HR & Business Support Administrator
Susan Sinclair March 2025

Susan Sinclair

Senior Consultant
DJ F Inal

Daniel Jacobson

Principal Consultant
SH Final

Steve Hammer

Trustee Secretary
PV Final

Pamjit Virdi

Senior Consultant
TB Final

Tony Brown

Consultant
DN Final

Danuta Nott

Business Support Manager
KJ Final

Kneale Jefferis

Administrator
AS Final

Antonella Sferrino

Associate
Adam Chate 4787

Adam Chate

Senior Consultant
Muse heads March 579 Edit

Geoff Francis

Senior Consultant
MH Final

Margs Harvey

Business Administrator
PA Final

Paul Armitage

Head of DC
EB Final

Emma Beard

Senior Consultant
ADC Final

Adrian Cooper

Head of Market Engagement
RP Final

Robert Plumb

Senior Associate
CD Final

Cindy Dadier

Head of Operations
BM Final

Barry Mack

Director
IM Final

Ian McQuade

CEO
JF final

Jo Fellowes

Director
KW Final

Katy Wilkinson

Consultant
KM Final

Kate Maloney

Client Director
TO Final

Tom Oakley

Consultant

Testimonials

When we needed external facilitation for a strategy orientated governance review, Julia and her colleagues at Muse Advisory understood just what was required. As a result of their considerable sector knowledge and experience they were able to hit the ground running and work with the Trustees to achieve their objectives in an efficient and effective manner.
Chair of Trustees, Nationwide Pension Fund
Muse Advisory supported the Trustees through the process of reviewing their full service pension provider. They provided the subject matter expertise, and worked seamlessly alongside our in-house procurement team, to help us identify a high-quality solution that met both our technical and commercial requirements, delivering great value for the scheme and members, as well as the sponsor.
Group Financial Controller, Riverside
Muse provided interim scheme secretarial services to the RNIB Retirement Benefits Scheme for a period of six months, taking over with very little handover and no prior scheme knowledge. Rosanne and Tom hit the ground running and did an incredible job to get up to speed as quickly as they did. Their secretarial services have been excellent, however it’s the executive services they have provided that have gone beyond our expectations. They have provided an all-round governance and strategic planning service which has made an immeasurable difference and for which we are very grateful. Muse has provided a comprehensive handover to the new Scheme Secretary, which will allow him to continue their work and complete the overhaul of the Scheme’s governance.
Where we are six months on from Muse taking up the role isn’t a step change difference, it’s a quantum leap. Rosanne and Tom have made my life easier as Trustee Chair and gained the trust and confidence of the trustees, enabling us to be more non-executive. We now have an agreed strategic direction. Importantly, we have a plan to reach it and a well-constructed business plan, risk register and operational work plan to help us keep on top of the big issues and risks and make best use of our advisers. They’ve made a big difference not just to the trustees but to members who will benefit from the governance changes.
Trustee Chair, RNIB Retirement Benefits Scheme

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