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Knowledge hub

Check out one of our recent thought pieces below, or dive into our knowledge hub to see the latest thinking from across the Muse team!

Musings | 30 Jul 2026

Roundtable: The Evolving DC Landscape

We brought together Heads of Pensions, Trustees, and specialists from legal, communications and beyond to discuss the evolving DC landscape focusing on three key topics: consolidation, default retirement and targeted support.

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Case studies | 30 Jul 2026

DC Adviser Review: A second opinion counts

We were approached by a trustee board of a large blue-chip company whose DC investment consultant had been in role for several years. The trustee board had gone through several changes in service contacts at the consultant and had gradually lost confidence in the advice being put forward on the investment aspects of the DC section. It’s worth noting however that the trustee board felt that the scheme’s default fund was in good shape after it had gone through a series of evolutions.

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Musings | 23 Jun 2026

It’s Good to Talk. Isn’t It?

A certain advertising strapline once said, ‘It’s Good to Talk’. And it is. But when it comes to pensions administration, it’s more of a case that we need to talk and especially when it comes to scams. We need to talk about how we talk to members and the language we use not only to improve the member experience generally, but also very specifically to limit the risks of members being scammed.

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The Team

DN Final

Danuta Nott

Business Support Manager
Susan Sinclair March 2025

Susan Sinclair

Senior Consultant
RP Final

Robert Plumb

Senior Associate
ER Final

Emma Rogers

Senior Consultant
JF final

Jo Fellowes

Director
Muse heads March 579 Edit

Geoff Francis

Senior Consultant
RC Final

Rosanne Corbett

Director
CD Final

Cindy Dadier

Head of Operations
Ryan P Final

Ryan Perrin

IT Support Apprentice
Mark dallaway

Mark Dallaway

Senior Associate
CC Final

Clare Chilton

Consultant

Haydn Williams

Project Analyst
MH Final

Margs Harvey

Business Administrator
HB Final

Hana Bailey

Senior Consultant

Laura Ospina-Castro

Junior Consultant

Paul McBride

Associate
RE Final

Reece Eley

Junior Consultant
BM Final

Barry Mack

Director
S Murdoch Headshot

Stuart Murdoch

Consultant
Alan S Final

Alan Simpson

Financial Controller
DJ F Inal

Daniel Jacobson

Principal Consultant

Peter Shaw

Principal
IM Final

Ian McQuade

CEO
EMR Final

Ellen Ratcliffe

Principal Consultant
PV Final

Pamjit Virdi

Senior Consultant
Sharon Hine

Sharon Hine

HR & Business Support Administrator
AC Final

Amanda Cullen

Senior Associate
KJ Final

Kneale Jefferis

Administrator
RC

Robyn Cowan

Senior Consultant
OD Final

Olivia Devereese

Project Manager
EB Final

Emma Beard

Senior Consultant
KM Final

Kate Maloney

Client Director

Callum Taylor

Analyst
KW Final

Katy Wilkinson

Consultant
AS Final

Antonella Sferrino

Associate
TB Final

Tony Brown

Consultant
PA Final

Paul Armitage

Head of DC
Adam Chate 4787

Adam Chate

Senior Consultant

Muhammed Ansar

Project Analyst
ADC Final

Adrian Cooper

Head of Market Engagement
CW Final

Claire Wallis

Consultant
TO Final

Tom Oakley

Consultant
KEM Final

Katherine Milton

Principal Consultant
AJB Final

Adam Barker

Project Manager
A JM Final

Auline-Jean Melbourne

Associate
TK Final

Tammy King

Head of People

Testimonials

We appointed Muse because of their depth and breadth of knowledge of the pension administration market and their independence. Having an adviser who has such level of experience is critical. Muse helped ensure that the Trustees were confident in the decision they took when selecting their third party administrator. Many implementation projects over-promise and under-deliver. Muse provided expert guidance, alongside our own internal project management function and the third party administrator, to ensure a successful implementation that delivered the planned level of automation from day 1. I would confidently recommend Muse Advisory to other Trustee Boards.
Trustee Director, RBS Pension Trustee Limited
Rosanne and Julia facilitated an online session for the Trustee Board on strategic planning and agreeing our objectives for member experience, considering administration service delivery and member communications and engagement. It was a focused, positive and engaging session despite it having to be held online rather than face to face as we’d planned. It helped us make progress and we had a meaningful discussion as a board. All the trustee directors were able to share candid views and ideas on what is important to us as a board and to members. We got a lot of value out of it - and more to the point now have a basis to agree long-term non-financial objectives for the pension scheme.
Chair and Trustee Director, National Grid Electricity Group Trustee Limited
Muse Advisory's objective assessment of the effectiveness of the Trustee Board's governance arrangements was well received. They also helped us map roles and responsibilities succinctly and with clarity.
UK Pensions Manager, BAT UK Pension Fund

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