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Knowledge hub

Check out one of our recent thought pieces below, or dive into our knowledge hub to see the latest thinking from across the Muse team!

Musings | 28 Sept 2026

Concentration risk in trustee services

What happens when a significant proportion of a scheme’s knowledge, governance activity and institutional memory becomes concentrated within a single organisation? Katherine Milton, who is part of our outsourced pensions management leadership team, looks at some of the challenges with concentration risk and outlines the key questions that trustees need to ask when assessing supplier concentration risk.

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Musings | 28 Sept 2026

Private markets in UK pension defaults

Private markets could be a valuable addition to UK pension scheme default funds, especially for members who are many years from retirement. This area, however, is not without its challenges. In this article, Paul Armitage, Head of DC at Muse, looks at what this means for charges and member communications.  

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Musings | 28 Sept 2026

AI governance

Artificial Intelligence (AI) is driving considerable change across many industries, including pensions, and whilst there are significant potential benefits available, the risks are real as well. Jo Fellowes explores where AI is currently being used and developed in the pensions industry and considers the changes in Trustee governance required to oversee data, security and cyber risk as AI use continues to evolve.

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The Team

TO Final

Tom Oakley

Consultant
DN Final

Danuta Nott

Business Support Manager
EMR Final

Ellen Ratcliffe

Principal Consultant
Mark dallaway

Mark Dallaway

Senior Associate

Peter Shaw

Principal
ADC Final

Adrian Cooper

Head of Market Engagement
RC

Robyn Cowan

Senior Consultant
AJB Final

Adam Barker

Project Manager
Sharon Hine

Sharon Hine

HR & Business Support Administrator
IM Final

Ian McQuade

CEO
TK Final

Tammy King

Head of People
KW Final

Katy Wilkinson

Consultant
Muse heads March 579 Edit

Geoff Francis

Senior Consultant

Laura Ospina-Castro

Junior Consultant
PV Final

Pamjit Virdi

Senior Consultant
CW Final

Claire Wallis

Consultant

Muhammed Ansar

Project Analyst

Callum Taylor

Analyst

Iulia Chiorean

Administrator
AS Final

Antonella Sferrino

Associate
S Murdoch Headshot

Stuart Murdoch

Consultant
DJ F Inal

Daniel Jacobson

Principal Consultant

Haydn Williams

Project Analyst
TB Final

Tony Brown

Consultant
RC Final

Rosanne Corbett

Director
Adam Chate

Adam Chate

Senior Consultant
Ryan P Final

Ryan Perrin

IT Support Apprentice
HB Final

Hana Bailey

Senior Consultant

Cameron Halsall

Analyst
MH Final

Margs Harvey

Business Administrator
Susan Sinclair March 2025

Susan Sinclair

Senior Consultant
RP Final

Robert Plumb

Senior Associate
A JM Final

Auline-Jean Melbourne

Associate
CD Final

Cindy Dadier

Head of Operations

Stefan Ambrose

Administrator
CC Final

Clare Chilton

Consultant

Pemmy Opeaye

Analyst
OD Final

Olivia Devereese

Project Manager
KEM Final

Katherine Milton

Principal Consultant
ER Final

Emma Rogers

Senior Consultant
JF final

Jo Fellowes

Director

Paul McBride

Associate
RE Final

Reece Eley

Junior Consultant
KJ Final

Kneale Jefferis

Administrator
KM Final

Kate Maloney

Client Director
Alan S Final

Alan Simpson

Financial Controller
PA Final

Paul Armitage

Head of DC
Amanda Cullen V1

Amanda Cullen

Senior Associate
EB Final

Emma Beard

Senior Consultant

Testimonials

We appointed Muse to step in when our long-standing Pensions Manager announced his retirement. Their team managed to get up to speed quickly, complete an effective handover and ensure our day-to-day business continues to run, whilst at the same time helping us select, appoint and transition to a new administrator. Muse has become a key part of our team, coordinating activities across advisers. The Muse team has spotted opportunities to bring governance and market insight into the day to day management of our schemes. We feel we are in good hands and, importantly, enjoy working together.
Independent Chair of Trustees, John Laing
It was a pleasure to work with Muse on our Administrator selection process. As we were outsourcing for the first time, which is particularly challenging, their insight into the market and the administrators we saw, guiding us through the minefield of selection, gave us confidence that we were making the most informed decision. Muse’s process was pragmatic and effective, always considerate of the circumstances of the in-house team. We continued to rely on Muse’s support particularly throughout the contracting stage where their knowledge & experience proved invaluable as well as the transition stage; they challenged the administrator and asked the questions we didn’t know to ask. I would have no hesitation in recommending them.
Trustee Director, Molins UK Pension Fund Trustee Limited
Muse carried out an effectiveness review for both of our scheme trustee boards and ran a joint board workshop on the findings and helped our trustees agree actions. An external review and the workshop were ‘firsts’ for us, we wanted to get it right. We chose Muse because of their experience and independence. Their team were very skilled in helping our trustees take stock and reflect, challenging us to think about future effectiveness and bringing wider knowledge of trustee practice and corporate governance. Muse really delivered well on the work.
Pension and Benefits Partner, LV= Pension Trustee Limited

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