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Knowledge hub

Check out one of our recent thought pieces below, or dive into our knowledge hub to see the latest thinking from across the Muse team!

Musings | 28 Sept 2026

Concentration risk in trustee services

What happens when a significant proportion of a scheme’s knowledge, governance activity and institutional memory becomes concentrated within a single organisation? Katherine Milton, who is part of our outsourced pensions management leadership team, looks at some of the challenges with concentration risk and outlines the key questions that trustees need to ask when assessing supplier concentration risk.

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Musings | 28 Sept 2026

Private markets in UK pension defaults

Private markets could be a valuable addition to UK pension scheme default funds, especially for members who are many years from retirement. This area, however, is not without its challenges. In this article, Paul Armitage, Head of DC at Muse, looks at what this means for charges and member communications.  

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Musings | 28 Sept 2026

AI governance

Artificial Intelligence (AI) is driving considerable change across many industries, including pensions, and whilst there are significant potential benefits available, the risks are real as well. Jo Fellowes explores where AI is currently being used and developed in the pensions industry and considers the changes in Trustee governance required to oversee data, security and cyber risk as AI use continues to evolve.

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The Team

EMR Final

Ellen Ratcliffe

Principal Consultant
AS Final

Antonella Sferrino

Associate
Adam Chate

Adam Chate

Senior Consultant

Haydn Williams

Project Analyst
ADC Final

Adrian Cooper

Head of Market Engagement
KJ Final

Kneale Jefferis

Administrator
Ryan P Final

Ryan Perrin

IT Support Apprentice
RE Final

Reece Eley

Junior Consultant
KM Final

Kate Maloney

Client Director
MH Final

Margs Harvey

Business Administrator
OD Final

Olivia Devereese

Project Manager
S Murdoch Headshot

Stuart Murdoch

Consultant

Iulia Chiorean

Administrator
ER Final

Emma Rogers

Senior Consultant
TK Final

Tammy King

Head of People

Cameron Halsall

Analyst

Paul McBride

Associate

Stefan Ambrose

Administrator
Mark dallaway

Mark Dallaway

Senior Associate

Peter Shaw

Principal
AJB Final

Adam Barker

Project Manager

Pemmy Opeaye

Analyst
CC Final

Clare Chilton

Consultant
HB Final

Hana Bailey

Senior Consultant
CD Final

Cindy Dadier

Head of Operations
A JM Final

Auline-Jean Melbourne

Associate
Susan Sinclair March 2025

Susan Sinclair

Senior Consultant
JF final

Jo Fellowes

Director
CW Final

Claire Wallis

Consultant

Muhammed Ansar

Project Analyst
Amanda Cullen V1

Amanda Cullen

Senior Associate

Callum Taylor

Analyst
RC

Robyn Cowan

Senior Consultant
DJ F Inal

Daniel Jacobson

Principal Consultant
TO Final

Tom Oakley

Consultant
RC Final

Rosanne Corbett

Director
IM Final

Ian McQuade

CEO
Sharon Hine

Sharon Hine

HR & Business Support Administrator
EB Final

Emma Beard

Senior Consultant
Alan S Final

Alan Simpson

Financial Controller
TB Final

Tony Brown

Consultant
RP Final

Robert Plumb

Senior Associate

Laura Ospina-Castro

Junior Consultant
PA Final

Paul Armitage

Head of DC
Muse heads March 579 Edit

Geoff Francis

Senior Consultant
DN Final

Danuta Nott

Business Support Manager
KW Final

Katy Wilkinson

Consultant
PV Final

Pamjit Virdi

Senior Consultant
KEM Final

Katherine Milton

Principal Consultant

Testimonials

Muse helped us switch our administration provider. Their work included confirming the decision to change providers, identifying our requirements, facilitating the entire RfP process and then advising on commercial/ operational contractual matters. This was a significant project for us. It was completed successfully on time and on budget. Muse’s advice, professionalism and efficiency was excellent throughout, and their guidance and expertise was both reassuring and very much appreciated.
Trustee Chair, Aliaxis UK Defined Benefit Pension Scheme
We engaged Muse, in advance of our administration contract renewal, to review the service and contractual terms and ensure we received overall value for money from our third party administrator. I was delighted with the outcome and the material improvement we achieved.
Former Head of Pensions, Vodafone
Muse Advisory's objective assessment of the effectiveness of the Trustee Board's governance arrangements was well received. They also helped us map roles and responsibilities succinctly and with clarity.
UK Pensions Manager, BAT UK Pension Fund

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