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Knowledge hub

Check out one of our recent thought pieces below, or dive into our knowledge hub to see the latest thinking from across the Muse team!

Musings | 17 Apr 2026

Roundtable: Effective Pensions Administration

What is the ‘utopia’ for pensions administration? That was the theme for our latest Pensions Leaders dinner, which brought together a mix of professional trustees, Heads of Pensions and representatives from administration providers to share knowledge, ideas and wisdom on what effective administration should look like in 2030 and beyond. It was a lively discussion and we’ve provided a summary of the key points and takeaways.

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Musings | 12 Mar 2026

Grand designs

Olivia Devereese looks at what makes a good project manager and highlights why it’s important to control change. Governance frameworks around projects brings structure and ensures milestones are met.

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Musings | 12 Mar 2026

AI governance

Artificial Intelligence (AI) is driving considerable change across many industries, including pensions, and whilst there are significant potential benefits available, the risks are real as well. Jo Fellowes explores where AI is currently being used and developed in the pensions industry and considers the changes in Trustee governance required to oversee data, security and cyber risk as AI use continues to evolve.

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The Team

KJ Final

Kneale Jefferis

Administrator
Mark dallaway

Mark Dallaway

Senior Associate
CC Final

Clare Chilton

Consultant
HB Final

Hana Bailey

Senior Consultant
TB Final

Tony Brown

Consultant
SJH Final

Sharon Hine

HR & Business Support Administrator
KW Final

Katy Wilkinson

Consultant
PA Final

Paul Armitage

Head of DC
KEM Final

Katherine Milton

Principal Consultant
Ryan P Final

Ryan Perrin

IT Support Apprentice
A JM Final

Auline-Jean Melbourne

Associate
KM Final

Kate Maloney

Client Director
Muse heads March 579 Edit

Geoff Francis

Senior Consultant
Susan Sinclair March 2025

Susan Sinclair

Senior Consultant
ADC Final

Adrian Cooper

Head of Market Engagement
TO Final

Tom Oakley

Consultant
JF final

Jo Fellowes

Director
RP Final

Robert Plumb

Senior Associate
AJB Final

Adam Barker

Project Manager
RC

Robyn Cowan

Senior Consultant
Alan S Final

Alan Simpson

Financial Controller
ER Final

Emma Rogers

Senior Consultant
EMR Final

Ellen Ratcliffe

Principal Consultant
AC Final

Amanda Cullen

Senior Associate
SH Final

Steve Hammer

Trustee Secretary
RC Final

Rosanne Corbett

Director
AS Final

Antonella Sferrino

Associate

Paul McBride

Associate
TK Final

Tammy King

Head of People
PV Final

Pamjit Virdi

Consultant

Haydn Williams

Project Analyst
BM Final

Barry Mack

Director
OD Final

Olivia Devereese

Project Manager
CW Final

Claire Wallis

Consultant

Hamida Dadd

Analyst
EB Final

Emma Beard

Senior Consultant

Callum Taylor

Analyst
AB Final

Aliza Bashir

Analyst
RE Final

Reece Eley

Junior Consultant
CD Final

Cindy Dadier

Head of Operations
MH Final

Margs Harvey

Business Administrator

Muhammed Ansar

Project Analyst
DJ F Inal

Daniel Jacobson

Principal Consultant
DN Final

Danuta Nott

Business Support Manager
IM Final

Ian McQuade

CEO

Testimonials

We appointed Muse through a competitive tender to support our actuarial selection process as a result of the thoroughness of their approach, their deep knowledge of the market and value for money. Their support was invaluable in helping us to concentrate on what would make the difference for us from our Actuary so that we could make the selection from some very strong candidates. The team was flexible and approachable; they managed the project for us professionally to ensure that the candidate firms were well briefed and engaged with the project. Muse played an important part in enabling us to select a firm best suited to our requirements and ways of working.
Trustee Secretary, States of Jersey Pension Schemes
Muse continue to provide excellent independent support to us and their clients. Their operating model provides a refreshing change: quality, independently minded people who are good at what they do. Muse know where they want to operate and continually seek to take new ideas into those areas. Muse continue to punch above their weight.
Head of Trustee Services, Unilever
Muse helped us work with our administrator to deliver our transformation programme. They challenged them and asked questions we hadn’t considered. We wouldn’t have achieved the change we needed without the support and experience of the Muse team.
Pension Strategy Manager, CYBG plc

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