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Knowledge hub

Check out one of our recent thought pieces below, or dive into our knowledge hub to see the latest thinking from across the Muse team!

Musings | 10 Dec 2025

What’s on the horizon?

What might 2026 bring us in the world of pensions? Ian McQuade, CEO shares his thoughts on what’s been happening in the pensions industry during 2025 and looks ahead to what 2026 may bring. Governance is near the top of everyone’s agenda given the pace of change across the industry and with this in mind, Ian looks at the commercialisation of professional trusteeship and the evolving administration market.

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Musings | 10 Dec 2025

Pensions administration consulting and oversight - The art of a good administration report

The reporting provided in administrator stewardship reports is often extensive, but how useful is that information? What makes for meaningful pensions administration insight? What measures are important, especially for member engagement? One of the primary functions of an administration stewardship report is to provide assurance that controls are in place and operating as intended. Jo Fellowes, who oversees our administration provider review and selection service, looks at the role of SLA targets, examples of measures to drive member engagement and what makes meaningful insight into the administration service.

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Musings | 2 Dec 2025

Resourcing challenges in pensions: Insights from the Muse Pensions Leaders Roundtable

In the most recent Muse Pensions Leaders Roundtable, we focused on one of the most challenging issues facing the industry today: effective resourcing. Pension schemes are operating in an increasingly complex environment with rising workloads, yet the sector is experiencing an exodus of experienced professionals, taking with them invaluable know-how and technical expertise. Read more about some of the key themes discussed at the roundtable in this article.

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The Team

PV Final

Pamjit Virdi

Consultant
JF final

Jo Fellowes

Director
RC Final

Rosanne Corbett

Director
Muse heads March 579 Edit

Geoff Francis

Senior Consultant
HB Final

Hana Bailey

Senior Consultant
RC

Robyn Cowan

Consultant
ER Final

Emma Rogers

Senior Consultant
EMR Final

Ellen Ratcliffe

Senior Consultant
CD Final

Cindy Dadier

Business Manager
CC Final

Clare Chilton

Consultant
RE Final

Reece Eley

Junior Consultant
AN Final

Ann Namubiru

Consultant
AS Final

Antonella Sferrino

Associate
AB Final

Aliza Bashir

Analyst
KJ Final

Kneale Jefferis

Administrator

Paul McBride

Associate
KEM Final

Katherine Milton

Senior Consultant
EB Final

Emma Beard

Senior Consultant
TB Final

Tony Brown

Consultant
Ryan P Final

Ryan Perrin

IT Support Apprentice
ADC Final

Adrian Cooper

Head of Market Engagement
DN Final

Danuta Nott

Business Support Manager
OD Final

Olivia Devereese

Project Manager
TK Final

Tammy King

Head of People
JG Final

Jamie Goodfellow

Senior Consultant
PA Final

Paul Armitage

Associate
CW Final

Claire Wallis

Consultant
TO Final

Tom Oakley

Consultant
RP Final

Robert Plumb

Senior Associate
SH Final

Steve Hammer

Trustee Secretary
SJH Final

Sharon Hine

HR & Business Support Administrator
MH Final

Margs Harvey

Business Administrator
AC Final

Amanda Cullen

Senior Associate
A JM Final

Auline-Jean Melbourne

Associate
KW Final

Katy Wilkinson

Consultant
IM Final

Ian McQuade

CEO
HD F Inal

Hamida Dadd

Analyst
AJB Final

Adam Barker

Project Manager

Callum Taylor

Analyst
LS1

Liza Sinclair

Senior Consultant
BM Final

Barry Mack

Director

Susan Sinclair

Senior Consultant
DJ F Inal

Daniel Jacobson

Senior Consultant
EE 1

Evalinde Eelens

Senior Associate
Alan S Final

Alan Simpson

Financial Controller
Mark dallaway

Mark Dallaway

Senior Associate
KM Final

Kate Maloney

Client Director

Testimonials

We engaged Muse, in advance of our administration contract renewal, to review the service and contractual terms and ensure we received overall value for money from our third party administrator. I was delighted with the outcome and the material improvement we achieved.
Former Head of Pensions, Vodafone
Rosanne and Julia facilitated an online session for the Trustee Board on strategic planning and agreeing our objectives for member experience, considering administration service delivery and member communications and engagement. It was a focused, positive and engaging session despite it having to be held online rather than face to face as we’d planned. It helped us make progress and we had a meaningful discussion as a board. All the trustee directors were able to share candid views and ideas on what is important to us as a board and to members. We got a lot of value out of it - and more to the point now have a basis to agree long-term non-financial objectives for the pension scheme.
Chair and Trustee Director, National Grid Electricity Group Trustee Limited
When we needed external facilitation for a strategy orientated governance review, Julia and her colleagues at Muse Advisory understood just what was required. As a result of their considerable sector knowledge and experience they were able to hit the ground running and work with the Trustees to achieve their objectives in an efficient and effective manner.
Chair of Trustees, Nationwide Pension Fund

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