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Knowledge hub

Check out one of our recent thought pieces below, or dive into our knowledge hub to see the latest thinking from across the Muse team!

Musings | 12 Mar 2026

Grand designs

Olivia Devereese looks at what makes a good project manager and highlights why it’s important to control change. Governance frameworks around projects brings structure and ensures milestones are met.

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Musings | 12 Mar 2026

AI governance

Artificial Intelligence (AI) is driving considerable change across many industries, including pensions, and whilst there are significant potential benefits available, the risks are real as well. Jo Fellowes explores where AI is currently being used and developed in the pensions industry and considers the changes in Trustee governance required to oversee data, security and cyber risk as AI use continues to evolve.

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Musings | 12 Mar 2026

The key risks for Trustee Boards may not be what you think

We all know that the world is changing – and changing more quickly than ever. Everywhere we look we see evidence of this – geopolitics, climate change, AI are just three areas where the status quo is not what it was a year or even a month ago. How can Trustee Boards address such significant change? In this case study by Amanda Cullen, we shine a light on what worked well when working with a Trustee Board on their strategic thinking.

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The Team

AS Final

Antonella Sferrino

Associate
EB Final

Emma Beard

Senior Consultant
AC Final

Amanda Cullen

Senior Associate
Mark dallaway

Mark Dallaway

Senior Associate
TO Final

Tom Oakley

Consultant
EMR Final

Ellen Ratcliffe

Principal Consultant
EE 1

Evalinde Eelens

Senior Associate
Ryan P Final

Ryan Perrin

IT Support Apprentice
IM Final

Ian McQuade

CEO
JF final

Jo Fellowes

Director

Paul McBride

Associate
RP Final

Robert Plumb

Senior Associate
CC Final

Clare Chilton

Consultant
RC Final

Rosanne Corbett

Director
A JM Final

Auline-Jean Melbourne

Associate
DJ F Inal

Daniel Jacobson

Principal Consultant
BM Final

Barry Mack

Director
RC

Robyn Cowan

Senior Consultant
AB Final

Aliza Bashir

Analyst
KJ Final

Kneale Jefferis

Administrator
Alan S Final

Alan Simpson

Financial Controller
HB Final

Hana Bailey

Senior Consultant
SH Final

Steve Hammer

Trustee Secretary
CD Final

Cindy Dadier

Head of Operations

Hamida Dadd

Analyst
MH Final

Margs Harvey

Business Administrator
KW Final

Katy Wilkinson

Consultant

Muhammed Ansar

Project Analyst
KM Final

Kate Maloney

Client Director
OD Final

Olivia Devereese

Project Manager
PV Final

Pamjit Virdi

Consultant
ADC Final

Adrian Cooper

Head of Market Engagement
DN Final

Danuta Nott

Business Support Manager
Muse heads March 579 Edit

Geoff Francis

Senior Consultant

Callum Taylor

Analyst

Haydn Williams

Project Analyst
KEM Final

Katherine Milton

Principal Consultant
Susan Sinclair March 2025

Susan Sinclair

Senior Consultant
PA Final

Paul Armitage

Head of DC
ER Final

Emma Rogers

Senior Consultant
SJH Final

Sharon Hine

HR & Business Support Administrator
TB Final

Tony Brown

Consultant
CW Final

Claire Wallis

Consultant
AJB Final

Adam Barker

Project Manager
RE Final

Reece Eley

Junior Consultant
TK Final

Tammy King

Head of People

Testimonials

We engaged Muse, in advance of our administration contract renewal, to review the service and contractual terms and ensure we received overall value for money from our third party administrator. I was delighted with the outcome and the material improvement we achieved.
Former Head of Pensions, Vodafone
In the time we worked together Muse showed a genuine understanding of, and commitment to, our Plan's objectives that I have rarely, if ever, seen matched by other consultancies. A pleasure to work with.
Former Pensions Manager, Scottish & Newcastle Pension Plan
Muse were able to understand the different styles and requirements of our two Trustee Boards and guide them both through a process, which resulted in a robust decision having carefully considered the right sort of provider and the requirements of the service. Their insights into the market and broad understanding of the part covenant advice plays in integrated risk management was invaluable in evaluating the market, and their facilitated process helped maximise effective use of pensions staff and trustee time.
Pensions Operations Manager, ScottishPower and Manweb Pension Schemes

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