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Knowledge hub

Check out one of our recent thought pieces below, or dive into our knowledge hub to see the latest thinking from across the Muse team!

Musings | 12 Mar 2026

Grand designs

Olivia Devereese looks at what makes a good project manager and highlights why it’s important to control change. Governance frameworks around projects brings structure and ensures milestones are met.

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Musings | 12 Mar 2026

AI governance

Artificial Intelligence (AI) is driving considerable change across many industries, including pensions, and whilst there are significant potential benefits available, the risks are real as well. Jo Fellowes explores where AI is currently being used and developed in the pensions industry and considers the changes in Trustee governance required to oversee data, security and cyber risk as AI use continues to evolve.

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Musings | 12 Mar 2026

The key risks for Trustee Boards may not be what you think

We all know that the world is changing – and changing more quickly than ever. Everywhere we look we see evidence of this – geopolitics, climate change, AI are just three areas where the status quo is not what it was a year or even a month ago. How can Trustee Boards address such significant change? In this case study by Amanda Cullen, we shine a light on what worked well when working with a Trustee Board on their strategic thinking.

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The Team

Callum Taylor

Analyst
RP Final

Robert Plumb

Senior Associate
KJ Final

Kneale Jefferis

Administrator
ER Final

Emma Rogers

Senior Consultant
Susan Sinclair March 2025

Susan Sinclair

Senior Consultant
KEM Final

Katherine Milton

Senior Consultant
KW Final

Katy Wilkinson

Consultant
ADC Final

Adrian Cooper

Head of Market Engagement
IM Final

Ian McQuade

CEO
Mark dallaway

Mark Dallaway

Senior Associate
EMR Final

Ellen Ratcliffe

Senior Consultant
RE Final

Reece Eley

Junior Consultant
MH Final

Margs Harvey

Business Administrator
DJ F Inal

Daniel Jacobson

Senior Consultant
JF final

Jo Fellowes

Director
RC Final

Rosanne Corbett

Director
TK Final

Tammy King

Head of People
CD Final

Cindy Dadier

Head of Operations
Alan S Final

Alan Simpson

Financial Controller
SJH Final

Sharon Hine

HR & Business Support Administrator
CW Final

Claire Wallis

Consultant
RC

Robyn Cowan

Senior Consultant
Ryan P Final

Ryan Perrin

IT Support Apprentice
TO Final

Tom Oakley

Consultant
PA Final

Paul Armitage

Head of DC
KM Final

Kate Maloney

Client Director

Paul McBride

Associate
SH Final

Steve Hammer

Trustee Secretary
AJB Final

Adam Barker

Project Manager
CC Final

Clare Chilton

Consultant
TB Final

Tony Brown

Consultant
BM Final

Barry Mack

Director
AB Final

Aliza Bashir

Analyst
AC Final

Amanda Cullen

Senior Associate
EB Final

Emma Beard

Senior Consultant
HB Final

Hana Bailey

Senior Consultant
EE 1

Evalinde Eelens

Senior Associate
AS Final

Antonella Sferrino

Associate
DN Final

Danuta Nott

Business Support Manager
Muse heads March 579 Edit

Geoff Francis

Senior Consultant

Hamida Dadd

Analyst
OD Final

Olivia Devereese

Project Manager
PV Final

Pamjit Virdi

Consultant
A JM Final

Auline-Jean Melbourne

Associate

Testimonials

Muse supported us with our transition between administrators. Muse challenged both the incoming and incumbent administrator and made sure we asked the right questions and had robust governance around the transition. They provided significant input into our contract negotiations, ensuring that we benefited from their experience of the market. The acceptance criteria that they developed collaboratively with all stakeholders helped ensure we could hold the administrator to account for delivery. Muse are a great team to work with, and they helped us establish a solid foundation for a strong relationship with our administration partner.
Head of Staff Pensions Management, Prudential Staff Pension Scheme
Muse Advisory carried out a review of our governance. The team were good to work with and worked constructively with our trustees, the pensions team, company representatives and our advisers. We invited them back to facilitate our trustee strategy which was also well received. We value their expertise, independence and range of relevant skills.
Trustee Chair, Rolls-Royce UK Pension Fund
We have very much valued working with Muse in a review of our pension administration arrangements. The Muse team was incredibly helpful in helping us prepare for the review, in guiding us through the various assessment stages, and in helping us to get to the right decision for our Schemes. The documentation produced during the process, from the RfP itself, through to the reporting in support of the decision making process, has been first class. I would like to offer my sincere thanks and gratitude for all of the hard work, commitment and support. The Muse team were an absolute delight to work in partnership with, on what could potentially have been a difficult programme.
Group Head of Pensions & Benefits, DMGT

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