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Knowledge hub

Check out one of our recent thought pieces below, or dive into our knowledge hub to see the latest thinking from across the Muse team!

Musings | 28 Sept 2026

Concentration risk in trustee services

What happens when a significant proportion of a scheme’s knowledge, governance activity and institutional memory becomes concentrated within a single organisation? Katherine Milton, who is part of our outsourced pensions management leadership team, looks at some of the challenges with concentration risk and outlines the key questions that trustees need to ask when assessing supplier concentration risk.

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Musings | 28 Sept 2026

Private markets in UK pension defaults

Private markets could be a valuable addition to UK pension scheme default funds, especially for members who are many years from retirement. This area, however, is not without its challenges. In this article, Paul Armitage, Head of DC at Muse, looks at what this means for charges and member communications.  

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Musings | 28 Sept 2026

AI governance

Artificial Intelligence (AI) is driving considerable change across many industries, including pensions, and whilst there are significant potential benefits available, the risks are real as well. Jo Fellowes explores where AI is currently being used and developed in the pensions industry and considers the changes in Trustee governance required to oversee data, security and cyber risk as AI use continues to evolve.

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The Team

IM Final

Ian McQuade

CEO
TK Final

Tammy King

Head of People
Mark dallaway

Mark Dallaway

Senior Associate
KM Final

Kate Maloney

Client Director
S Murdoch Headshot

Stuart Murdoch

Consultant
Amanda Cullen V1

Amanda Cullen

Senior Associate
JF final

Jo Fellowes

Director
RP Final

Robert Plumb

Senior Associate
Muse heads March 579 Edit

Geoff Francis

Senior Consultant
AS Final

Antonella Sferrino

Associate

Iulia Chiorean

Administrator
CC Final

Clare Chilton

Consultant
RE Final

Reece Eley

Junior Consultant
A JM Final

Auline-Jean Melbourne

Associate
HB Final

Hana Bailey

Senior Consultant
OD Final

Olivia Devereese

Project Manager

Pemmy Opeaye

Analyst
DN Final

Danuta Nott

Business Support Manager
KW Final

Katy Wilkinson

Consultant
Susan Sinclair March 2025

Susan Sinclair

Senior Consultant
TO Final

Tom Oakley

Consultant
CW Final

Claire Wallis

Consultant
Ryan P Final

Ryan Perrin

IT Support Apprentice
CD Final

Cindy Dadier

Head of Operations
EMR Final

Ellen Ratcliffe

Principal Consultant
EB Final

Emma Beard

Senior Consultant
RC Final

Rosanne Corbett

Director

Muhammed Ansar

Project Analyst

Paul McBride

Associate
DJ F Inal

Daniel Jacobson

Principal Consultant

Cameron Halsall

Analyst
Adam Chate

Adam Chate

Senior Consultant
KEM Final

Katherine Milton

Principal Consultant

Laura Ospina-Castro

Junior Consultant

Haydn Williams

Project Analyst
ADC Final

Adrian Cooper

Head of Market Engagement

Callum Taylor

Analyst
Alan S Final

Alan Simpson

Financial Controller
ER Final

Emma Rogers

Senior Consultant
RC

Robyn Cowan

Senior Consultant
AJB Final

Adam Barker

Project Manager
PV Final

Pamjit Virdi

Senior Consultant

Stefan Ambrose

Administrator
MH Final

Margs Harvey

Business Administrator
TB Final

Tony Brown

Consultant

Peter Shaw

Principal
KJ Final

Kneale Jefferis

Administrator
Sharon Hine

Sharon Hine

HR & Business Support Administrator
PA Final

Paul Armitage

Head of DC

Testimonials

Knowing that commercial links may exist between some consultants and pension service providers, it was Muse’s clear independence that made the difference for us. Firstly, they helped us to consider the different types of DC scheme available, without having a particular product that they were looking to sell. On the second occasion, we were considering Fiduciary Management. Muse helped us understand the pros and cons of Fiduciary Management compared with our current service. Whilst we didn’t move to Fiduciary Management, we did make changes to the way that we work with our appointed investment consultant.
Former Group Head of HR, Drax Group plc
We engaged Muse, in advance of our administration contract renewal, to review the service and contractual terms and ensure we received overall value for money from our third party administrator. I was delighted with the outcome and the material improvement we achieved.
Former Head of Pensions, Vodafone
It was a pleasure to work with Muse on our Administrator selection process. As we were outsourcing for the first time, which is particularly challenging, their insight into the market and the administrators we saw, guiding us through the minefield of selection, gave us confidence that we were making the most informed decision. Muse’s process was pragmatic and effective, always considerate of the circumstances of the in-house team. We continued to rely on Muse’s support particularly throughout the contracting stage where their knowledge & experience proved invaluable as well as the transition stage; they challenged the administrator and asked the questions we didn’t know to ask. I would have no hesitation in recommending them.
Trustee Director, Molins UK Pension Fund Trustee Limited

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