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Knowledge hub

Check out one of our recent thought pieces below, or dive into our knowledge hub to see the latest thinking from across the Muse team!

Musings | 17 Apr 2026

Roundtable: Effective Pensions Administration

What is the ‘utopia’ for pensions administration? That was the theme for our latest Pensions Leaders dinner, which brought together a mix of professional trustees, Heads of Pensions and representatives from administration providers to share knowledge, ideas and wisdom on what effective administration should look like in 2030 and beyond. It was a lively discussion and we’ve provided a summary of the key points and takeaways.

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Musings | 12 Mar 2026

Grand designs

Olivia Devereese looks at what makes a good project manager and highlights why it’s important to control change. Governance frameworks around projects brings structure and ensures milestones are met.

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Musings | 12 Mar 2026

AI governance

Artificial Intelligence (AI) is driving considerable change across many industries, including pensions, and whilst there are significant potential benefits available, the risks are real as well. Jo Fellowes explores where AI is currently being used and developed in the pensions industry and considers the changes in Trustee governance required to oversee data, security and cyber risk as AI use continues to evolve.

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The Team

KW Final

Katy Wilkinson

Consultant
TK Final

Tammy King

Head of People
HB Final

Hana Bailey

Senior Consultant
ER Final

Emma Rogers

Senior Consultant
TB Final

Tony Brown

Consultant
CW Final

Claire Wallis

Consultant
CC Final

Clare Chilton

Consultant
RC

Robyn Cowan

Senior Consultant
ADC Final

Adrian Cooper

Head of Market Engagement
A JM Final

Auline-Jean Melbourne

Associate
MH Final

Margs Harvey

Business Administrator
Sharon Hine

Sharon Hine

HR & Business Support Administrator
DN Final

Danuta Nott

Business Support Manager
PA Final

Paul Armitage

Head of DC
OD Final

Olivia Devereese

Project Manager
RC Final

Rosanne Corbett

Director
Ryan P Final

Ryan Perrin

IT Support Apprentice
TO Final

Tom Oakley

Consultant
JF final

Jo Fellowes

Director

Muhammed Ansar

Project Analyst
Mark dallaway

Mark Dallaway

Senior Associate
AC Final

Amanda Cullen

Senior Associate
AB Final

Aliza Bashir

Analyst
BM Final

Barry Mack

Director
EB Final

Emma Beard

Senior Consultant
KEM Final

Katherine Milton

Principal Consultant
DJ F Inal

Daniel Jacobson

Principal Consultant
RE Final

Reece Eley

Junior Consultant

Paul McBride

Associate
SH Final

Steve Hammer

Trustee Secretary
IM Final

Ian McQuade

CEO
AJB Final

Adam Barker

Project Manager
Muse heads March 579 Edit

Geoff Francis

Senior Consultant
KM Final

Kate Maloney

Client Director
PV Final

Pamjit Virdi

Consultant
EMR Final

Ellen Ratcliffe

Principal Consultant
CD Final

Cindy Dadier

Head of Operations
Susan Sinclair March 2025

Susan Sinclair

Senior Consultant
AS Final

Antonella Sferrino

Associate
RP Final

Robert Plumb

Senior Associate

Callum Taylor

Analyst
Alan S Final

Alan Simpson

Financial Controller

Haydn Williams

Project Analyst
KJ Final

Kneale Jefferis

Administrator

Hamida Dadd

Analyst

Testimonials

Muse have helped us via an independent trustee effectiveness review, a discussion workshop for the board on the findings and subsequently some planning and facilitation work for Trustee strategy sessions. The Muse team are highly capable with a strong client focus in the way they work, with us and our other advisers. Our trustee board is skilled and expects high quality and good value for money from advisers. Muse has consistently delivered this.
Chair, 3i Group Pension Plan
Muse helped us review the Trustee’s approach to managing risk, introducing and documenting a new risk management framework, which set out the Scheme’s risk governance and processes, dovetailing with operational risk management practices. Rosanne worked with me to facilitate workshops for the Trustee Board to agree its strategic objectives, risk appetite and key risks. Together we developed a reporting dashboard for the board, showing risk trends, incident reporting, project risk tracking and horizon scanning of emerging risks. She also worked closely with the Operational Risk Manager to embed good risk management practices within the in-house Trustee Executive team. In parallel, Rosanne worked with the Trustee’s Governance Committee to embed a new internal audit work partner and agree the internal audit workplan. Rosanne brought insights and expertise into risk management practices with other large pension schemes and brought risk alive for our scheme so that we understood its value. The trust she built enabled us to tackle complex issues, whilst developing simple and effective solutions for the Trustee Board.
Head of Legal and Compliance of Trustee Executive Limited, National Grid - Trustee Executive Limited
We appointed Muse because of their depth and breadth of knowledge of the pension administration market and their independence. Having an adviser who has such level of experience is critical. Muse helped ensure that the Trustees were confident in the decision they took when selecting their third party administrator. Many implementation projects over-promise and under-deliver. Muse provided expert guidance, alongside our own internal project management function and the third party administrator, to ensure a successful implementation that delivered the planned level of automation from day 1. I would confidently recommend Muse Advisory to other Trustee Boards.
Trustee Director, RBS Pension Trustee Limited

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