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Knowledge hub

Check out one of our recent thought pieces below, or dive into our knowledge hub to see the latest thinking from across the Muse team!

Musings | 12 Mar 2026

Grand designs

Olivia Devereese looks at what makes a good project manager and highlights why it’s important to control change. Governance frameworks around projects brings structure and ensures milestones are met.

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Musings | 12 Mar 2026

AI governance

Artificial Intelligence (AI) is driving considerable change across many industries, including pensions, and whilst there are significant potential benefits available, the risks are real as well. Jo Fellowes explores where AI is currently being used and developed in the pensions industry and considers the changes in Trustee governance required to oversee data, security and cyber risk as AI use continues to evolve.

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Musings | 12 Mar 2026

The key risks for Trustee Boards may not be what you think

We all know that the world is changing – and changing more quickly than ever. Everywhere we look we see evidence of this – geopolitics, climate change, AI are just three areas where the status quo is not what it was a year or even a month ago. How can Trustee Boards address such significant change? In this case study by Amanda Cullen, we shine a light on what worked well when working with a Trustee Board on their strategic thinking.

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The Team

IM Final

Ian McQuade

CEO
OD Final

Olivia Devereese

Project Manager
KW Final

Katy Wilkinson

Consultant
TK Final

Tammy King

Head of People
TB Final

Tony Brown

Consultant
RC

Robyn Cowan

Senior Consultant
Mark dallaway

Mark Dallaway

Senior Associate
RE Final

Reece Eley

Junior Consultant

Callum Taylor

Analyst
SH Final

Steve Hammer

Trustee Secretary
HB Final

Hana Bailey

Senior Consultant
MH Final

Margs Harvey

Business Administrator
Muse heads March 579 Edit

Geoff Francis

Senior Consultant
Ryan P Final

Ryan Perrin

IT Support Apprentice
EMR Final

Ellen Ratcliffe

Senior Consultant
EB Final

Emma Beard

Senior Consultant

Paul McBride

Associate
AB Final

Aliza Bashir

Analyst
TO Final

Tom Oakley

Consultant
DN Final

Danuta Nott

Business Support Manager
SJH Final

Sharon Hine

HR & Business Support Administrator
DJ F Inal

Daniel Jacobson

Senior Consultant
ER Final

Emma Rogers

Senior Consultant
JF final

Jo Fellowes

Director
RC Final

Rosanne Corbett

Director
Alan S Final

Alan Simpson

Financial Controller
AC Final

Amanda Cullen

Senior Associate
ADC Final

Adrian Cooper

Head of Market Engagement

Hamida Dadd

Analyst
AS Final

Antonella Sferrino

Associate
RP Final

Robert Plumb

Senior Associate
CW Final

Claire Wallis

Consultant
A JM Final

Auline-Jean Melbourne

Associate
KJ Final

Kneale Jefferis

Administrator
BM Final

Barry Mack

Director
PA Final

Paul Armitage

Head of DC
EE 1

Evalinde Eelens

Senior Associate
KEM Final

Katherine Milton

Senior Consultant
Susan Sinclair March 2025

Susan Sinclair

Senior Consultant
AJB Final

Adam Barker

Project Manager
CD Final

Cindy Dadier

Head of Operations
PV Final

Pamjit Virdi

Consultant
KM Final

Kate Maloney

Client Director
CC Final

Clare Chilton

Consultant

Testimonials

We appointed Muse through a competitive tender to support our actuarial selection process as a result of the thoroughness of their approach, their deep knowledge of the market and value for money. Their support was invaluable in helping us to concentrate on what would make the difference for us from our Actuary so that we could make the selection from some very strong candidates. The team was flexible and approachable; they managed the project for us professionally to ensure that the candidate firms were well briefed and engaged with the project. Muse played an important part in enabling us to select a firm best suited to our requirements and ways of working.
Trustee Secretary, States of Jersey Pension Schemes
Muse worked skillfully with the trustees, our advisers and our main Company contacts to help us review trustee board effectiveness and provide independent insights. Muse set their report in a strategic context for the scheme and it was evident Muse understood our unique challenges as well as comparisons to peer schemes. They framed proportionate views and made clear recommendations for actions that we are now taking forward. It has been a good piece of work, and worthwhile. It will help us work with the Company to make further progress on the scheme. The other trustees had not experienced an effectiveness review; they found it easy to work with Muse and engaged well with the trustee board’s discussion of the report findings.
Independent Trustee Chair, QinetiQ Pension Scheme
Muse supported us with our transition between administrators. Muse challenged both the incoming and incumbent administrator and made sure we asked the right questions and had robust governance around the transition. They provided significant input into our contract negotiations, ensuring that we benefited from their experience of the market. The acceptance criteria that they developed collaboratively with all stakeholders helped ensure we could hold the administrator to account for delivery. Muse are a great team to work with, and they helped us establish a solid foundation for a strong relationship with our administration partner.
Head of Staff Pensions Management, Prudential Staff Pension Scheme

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