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Knowledge hub

Check out one of our recent thought pieces below, or dive into our knowledge hub to see the latest thinking from across the Muse team!

Musings | 28 Sept 2026

Concentration risk in trustee services

What happens when a significant proportion of a scheme’s knowledge, governance activity and institutional memory becomes concentrated within a single organisation? Katherine Milton, who is part of our outsourced pensions management leadership team, looks at some of the challenges with concentration risk and outlines the key questions that trustees need to ask when assessing supplier concentration risk.

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Musings | 28 Sept 2026

Private markets in UK pension defaults

Private markets could be a valuable addition to UK pension scheme default funds, especially for members who are many years from retirement. This area, however, is not without its challenges. In this article, Paul Armitage, Head of DC at Muse, looks at what this means for charges and member communications.  

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Musings | 28 Sept 2026

AI governance

Artificial Intelligence (AI) is driving considerable change across many industries, including pensions, and whilst there are significant potential benefits available, the risks are real as well. Jo Fellowes explores where AI is currently being used and developed in the pensions industry and considers the changes in Trustee governance required to oversee data, security and cyber risk as AI use continues to evolve.

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The Team

DN Final

Danuta Nott

Business Support Manager
Alan S Final

Alan Simpson

Financial Controller
JF final

Jo Fellowes

Director

Stefan Ambrose

Administrator
KW Final

Katy Wilkinson

Consultant
Susan Sinclair March 2025

Susan Sinclair

Senior Consultant
EB Final

Emma Beard

Senior Consultant
Muse heads March 579 Edit

Geoff Francis

Senior Consultant
Amanda Cullen V1

Amanda Cullen

Senior Associate
Ryan P Final

Ryan Perrin

IT Support Apprentice

Peter Shaw

Principal
Adam Chate

Adam Chate

Senior Consultant

Pemmy Opeaye

Analyst
OD Final

Olivia Devereese

Project Manager

Laura Ospina-Castro

Junior Consultant

Haydn Williams

Project Analyst
ER Final

Emma Rogers

Senior Consultant
RP Final

Robert Plumb

Senior Associate
TO Final

Tom Oakley

Consultant

Callum Taylor

Analyst
TK Final

Tammy King

Head of People

Cameron Halsall

Analyst
S Murdoch Headshot

Stuart Murdoch

Consultant
RC

Robyn Cowan

Senior Consultant
HB Final

Hana Bailey

Senior Consultant
CD Final

Cindy Dadier

Head of Operations
AJB Final

Adam Barker

Project Manager
ADC Final

Adrian Cooper

Head of Market Engagement
KJ Final

Kneale Jefferis

Administrator
PA Final

Paul Armitage

Head of DC
A JM Final

Auline-Jean Melbourne

Associate
TB Final

Tony Brown

Consultant
AS Final

Antonella Sferrino

Associate
PV Final

Pamjit Virdi

Senior Consultant
MH Final

Margs Harvey

Business Administrator
IM Final

Ian McQuade

CEO
Mark dallaway

Mark Dallaway

Senior Associate
EMR Final

Ellen Ratcliffe

Principal Consultant
KEM Final

Katherine Milton

Principal Consultant

Muhammed Ansar

Project Analyst
RE Final

Reece Eley

Junior Consultant
CC Final

Clare Chilton

Consultant

Paul McBride

Associate
RC Final

Rosanne Corbett

Director
DJ F Inal

Daniel Jacobson

Principal Consultant
CW Final

Claire Wallis

Consultant
Sharon Hine

Sharon Hine

HR & Business Support Administrator

Iulia Chiorean

Administrator
KM Final

Kate Maloney

Client Director

Testimonials

We appointed Muse to step in when our long-standing Pensions Manager announced his retirement. Their team managed to get up to speed quickly, complete an effective handover and ensure our day-to-day business continues to run, whilst at the same time helping us select, appoint and transition to a new administrator. Muse has become a key part of our team, coordinating activities across advisers. The Muse team has spotted opportunities to bring governance and market insight into the day to day management of our schemes. We feel we are in good hands and, importantly, enjoy working together.
Independent Chair of Trustees, John Laing
Muse continue to provide excellent independent support to us and their clients. Their operating model provides a refreshing change: quality, independently minded people who are good at what they do. Muse know where they want to operate and continually seek to take new ideas into those areas. Muse continue to punch above their weight.
Head of Trustee Services, Unilever
It was great working with Muse and if we undertake another review we will most definitely be in touch. We could not have got through this without Muse.
UK Group Pensions Manager, Total

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