Think independently
…act effectively

Muse Down Hall 269

Our Services

Knowledge hub

Check out one of our recent thought pieces below, or dive into our knowledge hub to see the latest thinking from across the Muse team!

Musings | 17 Sept 2025

The power of independence

Why should the principle of independence stand at the forefront of your decision-making process? Ellen Ratcliffe explores the role that independence plays in improved outcomes and how value is delivered through the work we do across outsourced pensions management.

Download Read more >

Musings | 17 Sept 2025

Implementing post DC retirement solutions

The Pension Schemes Bill 2025 is expected to place new duties on trustees to provide “default pension benefit solutions” for DC members. Paul Armitage looks at the current landscape and what might be expected going forwards, including considerations for trustees.

Download Read more >

Musings | 17 Sept 2025

Dashboards: Are we nearly there yet?

After years of planning, preparation and decisions, we’re nearly there. Now the dashboard journey is beginning, what’s next? In this article, Jo Fellowes shines a spotlight on the key areas that schemes and trustees need to think about; strategies for maintaining data, connection to the dashboard ecosystem, what’s expected of trustees, the unknowns of member demand and what members are likely to care about.

Download Read more >

The Team

AC 335

Amanda Cullen

Senior Associate
MH 550 1

Margs Harvey

Business Administrator
Alan S 329

Alan Simpson

Financial Controller
KJ 123 1

Kneale Jefferis

Administrator

Auline-Jean Melbourne

Associate
SH 541

Steve Hammer

Trustee Secretary
ELR 359

Emma Rogers

Senior Consultant
ADC 28

Adrian Cooper

Head of Market Engagement
Mark dallaway

Mark Dallaway

Senior Associate

Paul McBride

Associate
Cindy

Cindy Dadier

Business Manager

Ann Namubiru

Consultant
File 4

Paul Armitage

Associate
DN 306

Danuta Nott

Business Support Manager

Olivia Devereese

Project Manager
AB 78

Aliza Bashir

Analyst
RAC 6

Robyn Cowan

Consultant
JF 57 1

Jo Fellowes

Director
KEM 96 1

Katherine Milton

Senior Consultant

Clare Chilton

Consultant
Antonella sferrino

Antonella Sferrino

Associate
Muse heads March 591

Liza Sinclair

Senior Consultant
PV 530

Pamjit Virdi

Consultant

Hamida Dadd

Analyst
EE 1

Evalinde Eelens

Senior Associate
TK 16 1

Tammy King

Head of People
IM 380

Ian McQuade

CEO
KW 43 1

Katy Wilkinson

Consultant
BM 110 1

Barry Mack

Director
Rosanne Corbett

Rosanne Corbett

Director

Ellen Ratcliffe

Senior Consultant

Sharon Hine

HR & Business Support Administrator
HB 403

Hana Bailey

Senior Consultant

Adam Barker

Project Manager
TO 397

Tom Oakley

Consultant

Jamie Goodfellow

Senior Consultant
Muse heads March 475

Robert Plumb

Senior Associate
KSM 515

Kate Maloney

Client Director
DJ 323

Daniel Jacobson

Senior Consultant
CW 392

Claire Wallis

Consultant
Muse heads March 579 Edit

Geoff Francis

Senior Consultant

Tony Brown

Consultant
EB 180 1

Emma Beard

Senior Consultant
RE 365

Reece Eley

Junior Consultant

Testimonials

It was a pleasure to work with Muse on our Administrator selection process. As we were outsourcing for the first time, which is particularly challenging, their insight into the market and the administrators we saw, guiding us through the minefield of selection, gave us confidence that we were making the most informed decision. Muse’s process was pragmatic and effective, always considerate of the circumstances of the in-house team. We continued to rely on Muse’s support particularly throughout the contracting stage where their knowledge & experience proved invaluable as well as the transition stage; they challenged the administrator and asked the questions we didn’t know to ask. I would have no hesitation in recommending them.
Trustee Director, Molins UK Pension Fund Trustee Limited
Muse helped us review the Trustee’s approach to managing risk, introducing and documenting a new risk management framework, which set out the Scheme’s risk governance and processes, dovetailing with operational risk management practices. Rosanne worked with me to facilitate workshops for the Trustee Board to agree its strategic objectives, risk appetite and key risks. Together we developed a reporting dashboard for the board, showing risk trends, incident reporting, project risk tracking and horizon scanning of emerging risks. She also worked closely with the Operational Risk Manager to embed good risk management practices within the in-house Trustee Executive team. In parallel, Rosanne worked with the Trustee’s Governance Committee to embed a new internal audit work partner and agree the internal audit workplan. Rosanne brought insights and expertise into risk management practices with other large pension schemes and brought risk alive for our scheme so that we understood its value. The trust she built enabled us to tackle complex issues, whilst developing simple and effective solutions for the Trustee Board.
Head of Legal and Compliance of Trustee Executive Limited, National Grid - Trustee Executive Limited
Muse took over as a fully outsourced pensions department on the retirement of our long-standing Pensions Director. We were concerned about losing Scheme knowledge, acquired over many years, but we have been delighted with Muse’s work. Their team approach mitigated our key man risk and, throughout their time with us, they have been reliable and professional, always keeping the regular business-as-usual cycle moving as well as helping us navigate more sensitive issues. The chemistry is good and they work as though they are our in-house pensions department. We appreciate their thoroughness and professionalism and feel well-supported in all areas of work.
Chairman of the Trustee Board, Xerox Pension Scheme

Helping Trustees and Companies to better govern their pension schemes

Get in touch today to find out how we can help.

Click here to start the conversation today
Have a problem that needs solving?
PASA
Mitigo Cybersecurity transparent
Cyber essentials plus