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Knowledge hub

Check out one of our recent thought pieces below, or dive into our knowledge hub to see the latest thinking from across the Muse team!

Musings | 28 Sept 2026

Concentration risk in trustee services

What happens when a significant proportion of a scheme’s knowledge, governance activity and institutional memory becomes concentrated within a single organisation? Katherine Milton, who is part of our outsourced pensions management leadership team, looks at some of the challenges with concentration risk and outlines the key questions that trustees need to ask when assessing supplier concentration risk.

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Musings | 28 Sept 2026

Private markets in UK pension defaults

Private markets could be a valuable addition to UK pension scheme default funds, especially for members who are many years from retirement. This area, however, is not without its challenges. In this article, Paul Armitage, Head of DC at Muse, looks at what this means for charges and member communications.  

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Musings | 28 Sept 2026

AI governance

Artificial Intelligence (AI) is driving considerable change across many industries, including pensions, and whilst there are significant potential benefits available, the risks are real as well. Jo Fellowes explores where AI is currently being used and developed in the pensions industry and considers the changes in Trustee governance required to oversee data, security and cyber risk as AI use continues to evolve.

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The Team

TB Final

Tony Brown

Consultant
RP Final

Robert Plumb

Senior Associate

Laura Ospina-Castro

Junior Consultant

Paul McBride

Associate
CD Final

Cindy Dadier

Head of Operations
Sharon Hine

Sharon Hine

HR & Business Support Administrator
JF final

Jo Fellowes

Director

Haydn Williams

Project Analyst

Muhammed Ansar

Project Analyst
Ryan P Final

Ryan Perrin

IT Support Apprentice
CC Final

Clare Chilton

Consultant
Adam Chate

Adam Chate

Senior Consultant
TO Final

Tom Oakley

Consultant
RC

Robyn Cowan

Senior Consultant
ER Final

Emma Rogers

Senior Consultant
ADC Final

Adrian Cooper

Head of Market Engagement
TK Final

Tammy King

Head of People
IM Final

Ian McQuade

CEO
EMR Final

Ellen Ratcliffe

Principal Consultant

Stefan Ambrose

Administrator
A JM Final

Auline-Jean Melbourne

Associate

Iulia Chiorean

Administrator
KM Final

Kate Maloney

Client Director
HB Final

Hana Bailey

Senior Consultant
MH Final

Margs Harvey

Business Administrator
KW Final

Katy Wilkinson

Consultant
DN Final

Danuta Nott

Business Support Manager
Susan Sinclair March 2025

Susan Sinclair

Senior Consultant

Cameron Halsall

Analyst
AJB Final

Adam Barker

Project Manager
Mark dallaway

Mark Dallaway

Senior Associate
KEM Final

Katherine Milton

Principal Consultant
CW Final

Claire Wallis

Consultant
OD Final

Olivia Devereese

Project Manager
EB Final

Emma Beard

Senior Consultant
KJ Final

Kneale Jefferis

Administrator
RE Final

Reece Eley

Junior Consultant
Amanda Cullen V1

Amanda Cullen

Senior Associate
S Murdoch Headshot

Stuart Murdoch

Consultant
Muse heads March 579 Edit

Geoff Francis

Senior Consultant
AS Final

Antonella Sferrino

Associate

Pemmy Opeaye

Analyst
PV Final

Pamjit Virdi

Senior Consultant
PA Final

Paul Armitage

Head of DC

Callum Taylor

Analyst

Peter Shaw

Principal
Alan S Final

Alan Simpson

Financial Controller
RC Final

Rosanne Corbett

Director
DJ F Inal

Daniel Jacobson

Principal Consultant

Testimonials

We appointed Muse Advisory for our first external review of board effectiveness. It was undertaken independently by Muse in line with good practice under the UK corporate governance code whilst recognising we are a young organisation building the business for our LGPS shareholders. It was a thorough process but not at all disruptive, with strong involvement of Board, Executive and wider stakeholders. There was a lot of relevant feedback with useful ideas in the Muse report, with a clear presentation of the findings enabling us to discuss and agree the actions to take forward. Overall, it has been a comprehensive and insightful piece of work by Muse.
Chair, Border to Cost Pensions Partnership
Muse took over as a fully outsourced pensions department on the retirement of our long-standing Pensions Director. We were concerned about losing Scheme knowledge, acquired over many years, but we have been delighted with Muse’s work. Their team approach mitigated our key man risk and, throughout their time with us, they have been reliable and professional, always keeping the regular business-as-usual cycle moving as well as helping us navigate more sensitive issues. The chemistry is good and they work as though they are our in-house pensions department. We appreciate their thoroughness and professionalism and feel well-supported in all areas of work.
Chairman of the Trustee Board, Xerox Pension Scheme
We selected Muse to help us review our DC consultant, largely because of their in-depth market knowledge and well-run selection process. Stacy used her own DC experience to help us define our requirements, and worked well with our Trustees and in-house team.
Pension Scheme Secretary, Aviva Staff Pension Scheme

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