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Knowledge hub

Check out one of our recent thought pieces below, or dive into our knowledge hub to see the latest thinking from across the Muse team!

Musings | 30 Jul 2026

Roundtable: The Evolving DC Landscape

We brought together Heads of Pensions, Trustees, and specialists from legal, communications and beyond to discuss the evolving DC landscape focusing on three key topics: consolidation, default retirement and targeted support.

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Case studies | 30 Jul 2026

DC Adviser Review: A second opinion counts

We were approached by a trustee board of a large blue-chip company whose DC investment consultant had been in role for several years. The trustee board had gone through several changes in service contacts at the consultant and had gradually lost confidence in the advice being put forward on the investment aspects of the DC section. It’s worth noting however that the trustee board felt that the scheme’s default fund was in good shape after it had gone through a series of evolutions.

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Musings | 23 Jun 2026

It’s Good to Talk. Isn’t It?

A certain advertising strapline once said, ‘It’s Good to Talk’. And it is. But when it comes to pensions administration, it’s more of a case that we need to talk and especially when it comes to scams. We need to talk about how we talk to members and the language we use not only to improve the member experience generally, but also very specifically to limit the risks of members being scammed.

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The Team

MH Final

Margs Harvey

Business Administrator
RC

Robyn Cowan

Senior Consultant
ADC Final

Adrian Cooper

Head of Market Engagement
HB Final

Hana Bailey

Senior Consultant

Muhammed Ansar

Project Analyst
Adam Chate

Adam Chate

Senior Consultant
RP Final

Robert Plumb

Senior Associate
Ryan P Final

Ryan Perrin

IT Support Apprentice

Paul McBride

Associate
Susan Sinclair March 2025

Susan Sinclair

Senior Consultant
DJ F Inal

Daniel Jacobson

Principal Consultant
TK Final

Tammy King

Head of People
PV Final

Pamjit Virdi

Senior Consultant

Laura Ospina-Castro

Junior Consultant
KW Final

Katy Wilkinson

Consultant
CD Final

Cindy Dadier

Head of Operations

Callum Taylor

Analyst
KJ Final

Kneale Jefferis

Administrator
RC Final

Rosanne Corbett

Director
CC Final

Clare Chilton

Consultant
Alan S Final

Alan Simpson

Financial Controller
AJB Final

Adam Barker

Project Manager
RE Final

Reece Eley

Junior Consultant
IM Final

Ian McQuade

CEO
EB Final

Emma Beard

Senior Consultant
KM Final

Kate Maloney

Client Director
A JM Final

Auline-Jean Melbourne

Associate
TB Final

Tony Brown

Consultant
Sharon Hine

Sharon Hine

HR & Business Support Administrator
Mark dallaway

Mark Dallaway

Senior Associate
KEM Final

Katherine Milton

Principal Consultant
BM Final

Barry Mack

Director

Peter Shaw

Principal
EMR Final

Ellen Ratcliffe

Principal Consultant
AS Final

Antonella Sferrino

Associate
OD Final

Olivia Devereese

Project Manager
ER Final

Emma Rogers

Senior Consultant
Amanda Cullen V1

Amanda Cullen

Senior Associate
DN Final

Danuta Nott

Business Support Manager
TO Final

Tom Oakley

Consultant
PA Final

Paul Armitage

Head of DC

Haydn Williams

Project Analyst
Muse heads March 579 Edit

Geoff Francis

Senior Consultant
S Murdoch Headshot

Stuart Murdoch

Consultant
JF final

Jo Fellowes

Director
CW Final

Claire Wallis

Consultant

Testimonials

It was a pleasure to work with Muse on our Administrator selection process. As we were outsourcing for the first time, which is particularly challenging, their insight into the market and the administrators we saw, guiding us through the minefield of selection, gave us confidence that we were making the most informed decision. Muse’s process was pragmatic and effective, always considerate of the circumstances of the in-house team. We continued to rely on Muse’s support particularly throughout the contracting stage where their knowledge & experience proved invaluable as well as the transition stage; they challenged the administrator and asked the questions we didn’t know to ask. I would have no hesitation in recommending them.
Trustee Director, Molins UK Pension Fund Trustee Limited
Knowing that commercial links may exist between some consultants and pension service providers, it was Muse’s clear independence that made the difference for us. Firstly, they helped us to consider the different types of DC scheme available, without having a particular product that they were looking to sell. On the second occasion, we were considering Fiduciary Management. Muse helped us understand the pros and cons of Fiduciary Management compared with our current service. Whilst we didn’t move to Fiduciary Management, we did make changes to the way that we work with our appointed investment consultant.
Former Group Head of HR, Drax Group plc
Muse were able to understand the different styles and requirements of our two Trustee Boards and guide them both through a process, which resulted in a robust decision having carefully considered the right sort of provider and the requirements of the service. Their insights into the market and broad understanding of the part covenant advice plays in integrated risk management was invaluable in evaluating the market, and their facilitated process helped maximise effective use of pensions staff and trustee time.
Pensions Operations Manager, ScottishPower and Manweb Pension Schemes

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