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Knowledge hub

Check out one of our recent thought pieces below, or dive into our knowledge hub to see the latest thinking from across the Muse team!

Musings | 12 Mar 2026

Grand designs

Olivia Devereese looks at what makes a good project manager and highlights why it’s important to control change. Governance frameworks around projects brings structure and ensures milestones are met.

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Musings | 12 Mar 2026

AI governance

Artificial Intelligence (AI) is driving considerable change across many industries, including pensions, and whilst there are significant potential benefits available, the risks are real as well. Jo Fellowes explores where AI is currently being used and developed in the pensions industry and considers the changes in Trustee governance required to oversee data, security and cyber risk as AI use continues to evolve.

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Musings | 12 Mar 2026

The key risks for Trustee Boards may not be what you think

We all know that the world is changing – and changing more quickly than ever. Everywhere we look we see evidence of this – geopolitics, climate change, AI are just three areas where the status quo is not what it was a year or even a month ago. How can Trustee Boards address such significant change? In this case study by Amanda Cullen, we shine a light on what worked well when working with a Trustee Board on their strategic thinking.

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The Team

Pamjit Virdi

Consultant

Antonella Sferrino

Associate

Hamida Dadd

Analyst

Rosanne Corbett

Director

Sharon Hine

HR & Business Support Administrator

Tammy King

Head of People

Margs Harvey

Business Administrator

Adrian Cooper

Head of Market Engagement

Reece Eley

Junior Consultant

Paul Armitage

Head of DC

Callum Taylor

Analyst

Jo Fellowes

Director

Robert Plumb

Senior Associate

Adam Barker

Project Manager

Kneale Jefferis

Administrator

Ian McQuade

CEO

Muhammed Ansar

Project Analyst

Alan Simpson

Financial Controller

Emma Rogers

Senior Consultant

Katherine Milton

Principal Consultant

Auline-Jean Melbourne

Associate

Steve Hammer

Trustee Secretary

Emma Beard

Senior Consultant

Tom Oakley

Consultant

Muse heads March 579 Edit

Geoff Francis

Senior Consultant

Danuta Nott

Business Support Manager

Tony Brown

Consultant

Mark Dallaway

Senior Associate

Ellen Ratcliffe

Principal Consultant

Hana Bailey

Senior Consultant

Barry Mack

Director

Clare Chilton

Consultant

Haydn Williams

Project Analyst

Paul McBride

Associate

Cindy Dadier

Head of Operations

Robyn Cowan

Senior Consultant

Claire Wallis

Consultant

Daniel Jacobson

Principal Consultant

Katy Wilkinson

Consultant

Kate Maloney

Client Director

Amanda Cullen

Senior Associate

Aliza Bashir

Analyst

Olivia Devereese

Project Manager

Susan Sinclair March 2025

Susan Sinclair

Senior Consultant

Ryan Perrin

IT Support Apprentice

Testimonials

It was a pleasure to work with Muse on our Administrator selection process. As we were outsourcing for the first time, which is particularly challenging, their insight into the market and the administrators we saw, guiding us through the minefield of selection, gave us confidence that we were making the most informed decision. Muse’s process was pragmatic and effective, always considerate of the circumstances of the in-house team. We continued to rely on Muse’s support particularly throughout the contracting stage where their knowledge & experience proved invaluable as well as the transition stage; they challenged the administrator and asked the questions we didn’t know to ask. I would have no hesitation in recommending them.

Trustee Director, Molins UK Pension Fund Trustee Limited

Rosanne and Julia facilitated an online session for the Trustee Board on strategic planning and agreeing our objectives for member experience, considering administration service delivery and member communications and engagement. It was a focused, positive and engaging session despite it having to be held online rather than face to face as we’d planned. It helped us make progress and we had a meaningful discussion as a board. All the trustee directors were able to share candid views and ideas on what is important to us as a board and to members. We got a lot of value out of it - and more to the point now have a basis to agree long-term non-financial objectives for the pension scheme.

Chair and Trustee Director, National Grid Electricity Group Trustee Limited

Muse helped us review the Trustee’s approach to managing risk, introducing and documenting a new risk management framework, which set out the Scheme’s risk governance and processes, dovetailing with operational risk management practices. Rosanne worked with me to facilitate workshops for the Trustee Board to agree its strategic objectives, risk appetite and key risks. Together we developed a reporting dashboard for the board, showing risk trends, incident reporting, project risk tracking and horizon scanning of emerging risks. She also worked closely with the Operational Risk Manager to embed good risk management practices within the in-house Trustee Executive team. In parallel, Rosanne worked with the Trustee’s Governance Committee to embed a new internal audit work partner and agree the internal audit workplan. Rosanne brought insights and expertise into risk management practices with other large pension schemes and brought risk alive for our scheme so that we understood its value. The trust she built enabled us to tackle complex issues, whilst developing simple and effective solutions for the Trustee Board.

Head of Legal and Compliance of Trustee Executive Limited, National Grid - Trustee Executive Limited

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