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Knowledge hub

Check out one of our recent thought pieces below, or dive into our knowledge hub to see the latest thinking from across the Muse team!

Musings | 17 Apr 2026

Roundtable: Effective Pensions Administration

What is the ‘utopia’ for pensions administration? That was the theme for our latest Pensions Leaders dinner, which brought together a mix of professional trustees, Heads of Pensions and representatives from administration providers to share knowledge, ideas and wisdom on what effective administration should look like in 2030 and beyond. It was a lively discussion and we’ve provided a summary of the key points and takeaways.

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Musings | 12 Mar 2026

Grand designs

Olivia Devereese looks at what makes a good project manager and highlights why it’s important to control change. Governance frameworks around projects brings structure and ensures milestones are met.

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Musings | 12 Mar 2026

AI governance

Artificial Intelligence (AI) is driving considerable change across many industries, including pensions, and whilst there are significant potential benefits available, the risks are real as well. Jo Fellowes explores where AI is currently being used and developed in the pensions industry and considers the changes in Trustee governance required to oversee data, security and cyber risk as AI use continues to evolve.

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The Team

Haydn Williams

Project Analyst
Alan S Final

Alan Simpson

Financial Controller
DJ F Inal

Daniel Jacobson

Principal Consultant
BM Final

Barry Mack

Director
AB Final

Aliza Bashir

Analyst
HB Final

Hana Bailey

Senior Consultant
A JM Final

Auline-Jean Melbourne

Associate
RE Final

Reece Eley

Junior Consultant
AJB Final

Adam Barker

Project Manager
DN Final

Danuta Nott

Business Support Manager
CC Final

Clare Chilton

Consultant
PA Final

Paul Armitage

Head of DC
PV Final

Pamjit Virdi

Consultant
KM Final

Kate Maloney

Client Director
Mark dallaway

Mark Dallaway

Senior Associate
Sharon Hine

Sharon Hine

HR & Business Support Administrator
KEM Final

Katherine Milton

Principal Consultant
SH Final

Steve Hammer

Trustee Secretary
TK Final

Tammy King

Head of People
EMR Final

Ellen Ratcliffe

Principal Consultant
AC Final

Amanda Cullen

Senior Associate
Ryan P Final

Ryan Perrin

IT Support Apprentice
RP Final

Robert Plumb

Senior Associate
TO Final

Tom Oakley

Consultant
RC Final

Rosanne Corbett

Director
EB Final

Emma Beard

Senior Consultant

Hamida Dadd

Analyst
KJ Final

Kneale Jefferis

Administrator
AS Final

Antonella Sferrino

Associate
KW Final

Katy Wilkinson

Consultant
MH Final

Margs Harvey

Business Administrator
CW Final

Claire Wallis

Consultant
ADC Final

Adrian Cooper

Head of Market Engagement
JF final

Jo Fellowes

Director
RC

Robyn Cowan

Senior Consultant

Callum Taylor

Analyst
IM Final

Ian McQuade

CEO
ER Final

Emma Rogers

Senior Consultant
Susan Sinclair March 2025

Susan Sinclair

Senior Consultant

Paul McBride

Associate
OD Final

Olivia Devereese

Project Manager
CD Final

Cindy Dadier

Head of Operations
Muse heads March 579 Edit

Geoff Francis

Senior Consultant

Muhammed Ansar

Project Analyst
TB Final

Tony Brown

Consultant

Testimonials

When we selected Muse as our Risk Key Function Holder, we were looking for something special that would add value to the Scheme by constructively challenging our perspective. We were not disappointed.
Chair of Trustees, large Irish DC Scheme
Muse helped us switch our administration provider. Their work included confirming the decision to change providers, identifying our requirements, facilitating the entire RfP process and then advising on commercial/ operational contractual matters. This was a significant project for us. It was completed successfully on time and on budget. Muse’s advice, professionalism and efficiency was excellent throughout, and their guidance and expertise was both reassuring and very much appreciated.
Trustee Chair, Aliaxis UK Defined Benefit Pension Scheme
Rosanne and Julia facilitated an online session for the Trustee Board on strategic planning and agreeing our objectives for member experience, considering administration service delivery and member communications and engagement. It was a focused, positive and engaging session despite it having to be held online rather than face to face as we’d planned. It helped us make progress and we had a meaningful discussion as a board. All the trustee directors were able to share candid views and ideas on what is important to us as a board and to members. We got a lot of value out of it - and more to the point now have a basis to agree long-term non-financial objectives for the pension scheme.
Chair and Trustee Director, National Grid Electricity Group Trustee Limited

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