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Knowledge hub

Check out one of our recent thought pieces below, or dive into our knowledge hub to see the latest thinking from across the Muse team!

Musings | 17 Apr 2026

Roundtable: Effective Pensions Administration

What is the ‘utopia’ for pensions administration? That was the theme for our latest Pensions Leaders dinner, which brought together a mix of professional trustees, Heads of Pensions and representatives from administration providers to share knowledge, ideas and wisdom on what effective administration should look like in 2030 and beyond. It was a lively discussion and we’ve provided a summary of the key points and takeaways.

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Musings | 12 Mar 2026

Grand designs

Olivia Devereese looks at what makes a good project manager and highlights why it’s important to control change. Governance frameworks around projects brings structure and ensures milestones are met.

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Musings | 12 Mar 2026

AI governance

Artificial Intelligence (AI) is driving considerable change across many industries, including pensions, and whilst there are significant potential benefits available, the risks are real as well. Jo Fellowes explores where AI is currently being used and developed in the pensions industry and considers the changes in Trustee governance required to oversee data, security and cyber risk as AI use continues to evolve.

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The Team

Alan S Final

Alan Simpson

Financial Controller
KEM Final

Katherine Milton

Principal Consultant
CD Final

Cindy Dadier

Head of Operations
ADC Final

Adrian Cooper

Head of Market Engagement
PA Final

Paul Armitage

Head of DC
RE Final

Reece Eley

Junior Consultant
CC Final

Clare Chilton

Consultant

Callum Taylor

Analyst
DN Final

Danuta Nott

Business Support Manager
EMR Final

Ellen Ratcliffe

Principal Consultant
TO Final

Tom Oakley

Consultant
ER Final

Emma Rogers

Senior Consultant
Ryan P Final

Ryan Perrin

IT Support Apprentice
OD Final

Olivia Devereese

Project Manager

Hamida Dadd

Analyst
JF final

Jo Fellowes

Director
RP Final

Robert Plumb

Senior Associate
RC

Robyn Cowan

Senior Consultant

Muhammed Ansar

Project Analyst
Sharon Hine

Sharon Hine

HR & Business Support Administrator
AJB Final

Adam Barker

Project Manager
Muse heads March 579 Edit

Geoff Francis

Senior Consultant
RC Final

Rosanne Corbett

Director
AS Final

Antonella Sferrino

Associate
SH Final

Steve Hammer

Trustee Secretary
PV Final

Pamjit Virdi

Consultant
BM Final

Barry Mack

Director
HB Final

Hana Bailey

Senior Consultant
KW Final

Katy Wilkinson

Consultant
CW Final

Claire Wallis

Consultant
AB Final

Aliza Bashir

Analyst
A JM Final

Auline-Jean Melbourne

Associate
EB Final

Emma Beard

Senior Consultant
KM Final

Kate Maloney

Client Director

Paul McBride

Associate
AC Final

Amanda Cullen

Senior Associate
DJ F Inal

Daniel Jacobson

Principal Consultant

Haydn Williams

Project Analyst
KJ Final

Kneale Jefferis

Administrator
IM Final

Ian McQuade

CEO
TK Final

Tammy King

Head of People
Susan Sinclair March 2025

Susan Sinclair

Senior Consultant
MH Final

Margs Harvey

Business Administrator
TB Final

Tony Brown

Consultant
Mark dallaway

Mark Dallaway

Senior Associate

Testimonials

Muse have helped us via an independent trustee effectiveness review, a discussion workshop for the board on the findings and subsequently some planning and facilitation work for Trustee strategy sessions. The Muse team are highly capable with a strong client focus in the way they work, with us and our other advisers. Our trustee board is skilled and expects high quality and good value for money from advisers. Muse has consistently delivered this.
Chair, 3i Group Pension Plan
Muse has provided us with a comprehensive framework to help assess the effectiveness of our existing system of governance and to challenge our existing approach to risk management. With Muse’s guidance, we are expecting to see a number of improvements to our risk management framework which will put us in a strong position for when TPR’s Single Code comes into force. Muse has helped us to identify and resolve gaps in our governance structure underpinning our risk management framework. In particular, by aligning our risk management framework with our strategy, the Trustee Board is supported in achieving its objectives.
Head of Trustee Governance, DHL Pensions
We appointed Muse because of their depth and breadth of knowledge of the pension administration market and their independence. Having an adviser who has such level of experience is critical. Muse helped ensure that the Trustees were confident in the decision they took when selecting their third party administrator. Many implementation projects over-promise and under-deliver. Muse provided expert guidance, alongside our own internal project management function and the third party administrator, to ensure a successful implementation that delivered the planned level of automation from day 1. I would confidently recommend Muse Advisory to other Trustee Boards.
Trustee Director, RBS Pension Trustee Limited

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