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Knowledge hub

Check out one of our recent thought pieces below, or dive into our knowledge hub to see the latest thinking from across the Muse team!

Musings | 30 Jul 2026

Roundtable: The Evolving DC Landscape

We brought together Heads of Pensions, Trustees, and specialists from legal, communications and beyond to discuss the evolving DC landscape focusing on three key topics: consolidation, default retirement and targeted support.

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Case studies | 30 Jul 2026

DC Adviser Review: A second opinion counts

We were approached by a trustee board of a large blue-chip company whose DC investment consultant had been in role for several years. The trustee board had gone through several changes in service contacts at the consultant and had gradually lost confidence in the advice being put forward on the investment aspects of the DC section. It’s worth noting however that the trustee board felt that the scheme’s default fund was in good shape after it had gone through a series of evolutions.

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Musings | 23 Jun 2026

It’s Good to Talk. Isn’t It?

A certain advertising strapline once said, ‘It’s Good to Talk’. And it is. But when it comes to pensions administration, it’s more of a case that we need to talk and especially when it comes to scams. We need to talk about how we talk to members and the language we use not only to improve the member experience generally, but also very specifically to limit the risks of members being scammed.

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The Team

HB Final

Hana Bailey

Senior Consultant

Callum Taylor

Analyst
EB Final

Emma Beard

Senior Consultant
KW Final

Katy Wilkinson

Consultant
TO Final

Tom Oakley

Consultant
Muse heads March 579 Edit

Geoff Francis

Senior Consultant
DN Final

Danuta Nott

Business Support Manager

Peter Shaw

Principal
JF final

Jo Fellowes

Director
Ryan P Final

Ryan Perrin

IT Support Apprentice
RP Final

Robert Plumb

Senior Associate

Paul McBride

Associate
CW Final

Claire Wallis

Consultant
DJ F Inal

Daniel Jacobson

Principal Consultant
Sharon Hine

Sharon Hine

HR & Business Support Administrator

Muhammed Ansar

Project Analyst
KM Final

Kate Maloney

Client Director
PA Final

Paul Armitage

Head of DC
MH Final

Margs Harvey

Business Administrator
KEM Final

Katherine Milton

Principal Consultant
AJB Final

Adam Barker

Project Manager
Mark dallaway

Mark Dallaway

Senior Associate
Alan S Final

Alan Simpson

Financial Controller
OD Final

Olivia Devereese

Project Manager
A JM Final

Auline-Jean Melbourne

Associate
BM Final

Barry Mack

Director
Adam Chate 4787

Adam Chate

Senior Consultant
TK Final

Tammy King

Head of People
RC Final

Rosanne Corbett

Director

Laura Ospina-Castro

Junior Consultant
RC

Robyn Cowan

Senior Consultant
ADC Final

Adrian Cooper

Head of Market Engagement
EMR Final

Ellen Ratcliffe

Principal Consultant
ER Final

Emma Rogers

Senior Consultant

Stuart Murdoch

Consultant
CD Final

Cindy Dadier

Head of Operations

Haydn Williams

Project Analyst
AS Final

Antonella Sferrino

Associate
AC Final

Amanda Cullen

Senior Associate
PV Final

Pamjit Virdi

Senior Consultant
Susan Sinclair March 2025

Susan Sinclair

Senior Consultant
TB Final

Tony Brown

Consultant
IM Final

Ian McQuade

CEO
CC Final

Clare Chilton

Consultant
KJ Final

Kneale Jefferis

Administrator
RE Final

Reece Eley

Junior Consultant

Testimonials

We selected Muse to help us review our DC consultant, largely because of their in-depth market knowledge and well-run selection process. Stacy used her own DC experience to help us define our requirements, and worked well with our Trustees and in-house team.
Pension Scheme Secretary, Aviva Staff Pension Scheme
We appointed Muse because of their depth and breadth of knowledge of the pension administration market and their independence. Having an adviser who has such level of experience is critical. Muse helped ensure that the Trustees were confident in the decision they took when selecting their third party administrator. Many implementation projects over-promise and under-deliver. Muse provided expert guidance, alongside our own internal project management function and the third party administrator, to ensure a successful implementation that delivered the planned level of automation from day 1. I would confidently recommend Muse Advisory to other Trustee Boards.
Trustee Director, RBS Pension Trustee Limited
We appointed Muse Advisory for our first external review of board effectiveness. It was undertaken independently by Muse in line with good practice under the UK corporate governance code whilst recognising we are a young organisation building the business for our LGPS shareholders. It was a thorough process but not at all disruptive, with strong involvement of Board, Executive and wider stakeholders. There was a lot of relevant feedback with useful ideas in the Muse report, with a clear presentation of the findings enabling us to discuss and agree the actions to take forward. Overall, it has been a comprehensive and insightful piece of work by Muse.
Chair, Border to Cost Pensions Partnership

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