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Knowledge hub

Check out one of our recent thought pieces below, or dive into our knowledge hub to see the latest thinking from across the Muse team!

Musings | 28 Sept 2026

Concentration risk in trustee services

What happens when a significant proportion of a scheme’s knowledge, governance activity and institutional memory becomes concentrated within a single organisation? Katherine Milton, who is part of our outsourced pensions management leadership team, looks at some of the challenges with concentration risk and outlines the key questions that trustees need to ask when assessing supplier concentration risk.

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Musings | 28 Sept 2026

Private markets in UK pension defaults

Private markets could be a valuable addition to UK pension scheme default funds, especially for members who are many years from retirement. This area, however, is not without its challenges. In this article, Paul Armitage, Head of DC at Muse, looks at what this means for charges and member communications.  

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Musings | 28 Sept 2026

AI governance

Artificial Intelligence (AI) is driving considerable change across many industries, including pensions, and whilst there are significant potential benefits available, the risks are real as well. Jo Fellowes explores where AI is currently being used and developed in the pensions industry and considers the changes in Trustee governance required to oversee data, security and cyber risk as AI use continues to evolve.

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The Team

Mark dallaway

Mark Dallaway

Senior Associate
ADC Final

Adrian Cooper

Head of Market Engagement
EB Final

Emma Beard

Senior Consultant
CC Final

Clare Chilton

Consultant
RC

Robyn Cowan

Senior Consultant

Paul McBride

Associate
OD Final

Olivia Devereese

Project Manager

Laura Ospina-Castro

Junior Consultant
AJB Final

Adam Barker

Project Manager

Peter Shaw

Principal
KW Final

Katy Wilkinson

Consultant
JF final

Jo Fellowes

Director
Sharon Hine

Sharon Hine

HR & Business Support Administrator
TK Final

Tammy King

Head of People
ER Final

Emma Rogers

Senior Consultant

Pemmy Opeaye

Analyst
Ryan P Final

Ryan Perrin

IT Support Apprentice
MH Final

Margs Harvey

Business Administrator
AS Final

Antonella Sferrino

Associate
RE Final

Reece Eley

Junior Consultant
Amanda Cullen V1

Amanda Cullen

Senior Associate
KJ Final

Kneale Jefferis

Administrator
RC Final

Rosanne Corbett

Director
TO Final

Tom Oakley

Consultant
KEM Final

Katherine Milton

Principal Consultant
PA Final

Paul Armitage

Head of DC
A JM Final

Auline-Jean Melbourne

Associate
HB Final

Hana Bailey

Senior Consultant

Cameron Halsall

Analyst
RP Final

Robert Plumb

Senior Associate
KM Final

Kate Maloney

Client Director
Adam Chate

Adam Chate

Senior Consultant
DJ F Inal

Daniel Jacobson

Principal Consultant

Callum Taylor

Analyst
Alan S Final

Alan Simpson

Financial Controller

Stefan Ambrose

Administrator
Susan Sinclair March 2025

Susan Sinclair

Senior Consultant
DN Final

Danuta Nott

Business Support Manager
S Murdoch Headshot

Stuart Murdoch

Consultant

Haydn Williams

Project Analyst
PV Final

Pamjit Virdi

Senior Consultant

Muhammed Ansar

Project Analyst
CW Final

Claire Wallis

Consultant
EMR Final

Ellen Ratcliffe

Principal Consultant
IM Final

Ian McQuade

CEO
Muse heads March 579 Edit

Geoff Francis

Senior Consultant
TB Final

Tony Brown

Consultant
CD Final

Cindy Dadier

Head of Operations

Iulia Chiorean

Administrator

Testimonials

When we needed external facilitation for a strategy orientated governance review, Julia and her colleagues at Muse Advisory understood just what was required. As a result of their considerable sector knowledge and experience they were able to hit the ground running and work with the Trustees to achieve their objectives in an efficient and effective manner.
Chair of Trustees, Nationwide Pension Fund
Muse took over as a fully outsourced pensions department on the retirement of our long-standing Pensions Director. We were concerned about losing Scheme knowledge, acquired over many years, but we have been delighted with Muse’s work. Their team approach mitigated our key man risk and, throughout their time with us, they have been reliable and professional, always keeping the regular business-as-usual cycle moving as well as helping us navigate more sensitive issues. The chemistry is good and they work as though they are our in-house pensions department. We appreciate their thoroughness and professionalism and feel well-supported in all areas of work.
Chairman of the Trustee Board, Xerox Pension Scheme
Muse helped us switch our administration provider. Their work included confirming the decision to change providers, identifying our requirements, facilitating the entire RfP process and then advising on commercial/ operational contractual matters. This was a significant project for us. It was completed successfully on time and on budget. Muse’s advice, professionalism and efficiency was excellent throughout, and their guidance and expertise was both reassuring and very much appreciated.
Trustee Chair, Aliaxis UK Defined Benefit Pension Scheme

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