Knowledge Hub

Muse Down Hall 579

Check out some of our latest insights into the happenings in the market and keep up to date with our current thinking.

Governing Investments

13 Dec 2021

Case studies

A company-appointed trustee felt that the trustees were rather too passive when it came to the investment strategy. This individual trustee felt the trustee board wasn’t considering all their options and weren’t making the best use of their investment adviser. However, being a company-appointed trustee meant that there was a risk of perceived conflict and he recognised that can be just as damaging as the real thing.

Outsourcing Investments

13 Dec 2021

Case studies

Our client had an in-house investment team including provision of investment advice and some direct investment management and was on a journey towards a greater level of outsourcing. However, they didn’t know how they should approach the range of options for outsourcing, while pursuing their objective to further derisk the scheme.

Asking the Right Questions

13 Dec 2021

Case studies

Our client was reviewing their DC options, something that we increasingly see, and had decided to look at the master trust market. They wanted to reduce the costs and governance burden for the company, but ensure that members were getting good value for money. It was also important that the members could access the full flexibilities.

Broadening Horizons

13 Dec 2021

Case studies

Our client had decided to conduct a review of their scheme governance and trustee effectiveness. However, the process they went through with a competitor of ours was challenging, dispiriting and produced a quite damning verdict. Nonetheless, the trustee had worked through the recommendations and were now ready to re-assess where they were. We were appointed because we were able to demonstrate an awareness of the sensitivities inherent in any such exercise: the need to balance competing interests, understand different views and personalities, and to create an open, supportive and collaborative exchange of opinions and views.

Reviewing Full Services

13 Dec 2021

Case studies

Our client had been with their full services provider for over 15 years and enjoyed, on the whole, a good relationship. However, more recently some strains had started to appear and frustrations were building. That is why we were appointed: to bring the Trustee up to speed with the latest offerings and find a provider that would bring fresh views and work well with the trustee.

DC Processes and SLAs

13 Dec 2021

Case studies

Our client was implementing a new DC platform provider. The existing DB administration remained in-house. The new provider had proposed their standard SLAs, and the client wanted to ensure they were fit for purpose and in-line with good practice. We were appointed to use our experience and expertise to assess the SLAs and DC processes.

RC

Robyn Cowan

Consultant
AS Final

Antonella Sferrino

Associate
EB Final

Emma Beard

Senior Consultant
Ryan P Final

Ryan Perrin

IT Support Apprentice
AB Final

Aliza Bashir

Analyst
RP Final

Robert Plumb

Senior Associate
JF final

Jo Fellowes

Director
TB Final

Tony Brown

Consultant
Alan S Final

Alan Simpson

Financial Controller
LS1

Liza Sinclair

Senior Consultant
TO Final

Tom Oakley

Consultant
PA Final

Paul Armitage

Associate
KW Final

Katy Wilkinson

Consultant
DN Final

Danuta Nott

Business Support Manager
SJH Final

Sharon Hine

HR & Business Support Administrator
RE Final

Reece Eley

Junior Consultant
AJB Final

Adam Barker

Project Manager
KEM Final

Katherine Milton

Senior Consultant
BM Final

Barry Mack

Director
TK Final

Tammy King

Head of People
IM Final

Ian McQuade

CEO
HD F Inal

Hamida Dadd

Analyst
EMR Final

Ellen Ratcliffe

Senior Consultant
ER Final

Emma Rogers

Senior Consultant
Susan Sinclair March 2025

Susan Sinclair

Senior Consultant
PV Final

Pamjit Virdi

Consultant
AN Final

Ann Namubiru

Consultant
KJ Final

Kneale Jefferis

Administrator
Mark dallaway

Mark Dallaway

Senior Associate
OD Final

Olivia Devereese

Project Manager
KM Final

Kate Maloney

Client Director
RC Final

Rosanne Corbett

Director
AC Final

Amanda Cullen

Senior Associate
CD Final

Cindy Dadier

Business Manager
DJ F Inal

Daniel Jacobson

Senior Consultant
SH Final

Steve Hammer

Trustee Secretary
Muse heads March 579 Edit

Geoff Francis

Senior Consultant
CW Final

Claire Wallis

Consultant
EE 1

Evalinde Eelens

Senior Associate
MH Final

Margs Harvey

Business Administrator
JG Final

Jamie Goodfellow

Senior Consultant
A JM Final

Auline-Jean Melbourne

Associate
HB Final

Hana Bailey

Senior Consultant
ADC Final

Adrian Cooper

Head of Market Engagement
CC Final

Clare Chilton

Consultant

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