Knowledge Hub

Muse Down Hall 579

Check out some of our latest insights into the happenings in the market and keep up to date with our current thinking.

It’s Good to Talk. Isn’t It?

23 Jun 2026

Musings

A certain advertising strapline once said, ‘It’s Good to Talk’. And it is. But when it comes to pensions administration, it’s more of a case that we need to talk and especially when it comes to scams. We need to talk about how we talk to members and the language we use not only to improve the member experience generally, but also very specifically to limit the risks of members being scammed.

From compliance to capability: The next phase of Pension Scheme Governance

23 Jun 2026

Musings

The recent TPR Talks discussion on raising standards of trusteeship and governance reignited an important debate across the pensions industry: what does 'good governance' actually look like in practice? Governance spans a wide spectrum of matters from endgame strategy, risk management, cyber security, business continuity, third-party supplier oversight, data quality to AI governance. Trustees are expected to manage pension-specific risks and all the operational risks that could materially impact members and scheme operations. Operational risk management in a highly outsourced model deserves its own article!

DC Adviser Review: A second opinion counts

8 Jun 2026

Case studies

We were approached by a trustee board of a large blue-chip company whose DC investment consultant had been in role for several years. The trustee board had gone through several changes in service contacts at the consultant and had gradually lost confidence in the advice being put forward on the investment aspects of the DC section. It’s worth noting however that the trustee board felt that the scheme’s default fund was in good shape after it had gone through a series of evolutions.

Guided Retirement

8 Jun 2026

Musings

Guided retirement is a key topic, which we explore across multiple angles in this latest insight piece from Paul Armitage, DC lead at Muse Advisory. We look at what selecting a guided retirement solution requires of trustees and how doing this sooner rather than later can boost member outcomes massively.

Press Release

26 May 2026

Musings

26 May 2026: Muse Advisory announces the appointment of Peter Shaw as Principal, growing the Governance and Risk team with an experienced specialist to meet increasing client demand.

Press Release

1 May 2026

Musings

5 May 2026: Muse Advisory announces the appointment of Adam Chate as Senior Consultant, growing the resource and expertise of the Outsourced Pensions Management team.

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Claire Wallis

Consultant
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Emma Rogers

Senior Consultant
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Barry Mack

Director
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Auline-Jean Melbourne

Associate
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Tony Brown

Consultant
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Emma Beard

Senior Consultant
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Katherine Milton

Principal Consultant
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Adam Chate

Senior Consultant
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Steve Hammer

Trustee Secretary
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Kate Maloney

Client Director
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Antonella Sferrino

Associate
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Adrian Cooper

Head of Market Engagement
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Robyn Cowan

Senior Consultant
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Alan Simpson

Financial Controller
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Hana Bailey

Senior Consultant
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Daniel Jacobson

Principal Consultant
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Paul Armitage

Head of DC
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Amanda Cullen

Senior Associate
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Danuta Nott

Business Support Manager
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Mark Dallaway

Senior Associate
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Adam Barker

Project Manager
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Geoff Francis

Senior Consultant
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Robert Plumb

Senior Associate
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Margs Harvey

Business Administrator
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Pamjit Virdi

Consultant
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Reece Eley

Junior Consultant
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Katy Wilkinson

Consultant
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Rosanne Corbett

Director
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Clare Chilton

Consultant
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Jo Fellowes

Director
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Kneale Jefferis

Administrator
Sharon Hine

Sharon Hine

HR & Business Support Administrator
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Ryan Perrin

IT Support Apprentice
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Susan Sinclair

Senior Consultant
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Cindy Dadier

Head of Operations
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Olivia Devereese

Project Manager
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Tammy King

Head of People
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Tom Oakley

Consultant
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Ian McQuade

CEO
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Ellen Ratcliffe

Principal Consultant

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