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Knowledge hub

Check out one of our recent thought pieces below, or dive into our knowledge hub to see the latest thinking from across the Muse team!

Musings | 4 Nov 2025

The Future of Trustee Governance

The government’s decision to launch a consultation into the professional trustee market is very welcome. It’s long overdue. Professional trustees play a vital role in ensuring good governance and protecting member outcomes. The decisions they make and the challenge they should bring directly affect the benefits delivered to millions of savers. So, it's right that we pause and ask whether the structures and incentives in the market still deliver what members need. Read Ian McQuade’s viewpoint recently featured in Professional Pensions.

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Musings | 17 Sept 2025

The power of independence

Why should the principle of independence stand at the forefront of your decision-making process? Ellen Ratcliffe explores the role that independence plays in improved outcomes and how value is delivered through the work we do across outsourced pensions management.

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Musings | 17 Sept 2025

Implementing post DC retirement solutions

The Pension Schemes Bill 2025 is expected to place new duties on trustees to provide “default pension benefit solutions” for DC members. Paul Armitage looks at the current landscape and what might be expected going forwards, including considerations for trustees.

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The Team

KJ Final

Kneale Jefferis

Administrator
LS1

Liza Sinclair

Senior Consultant
MH Final

Margs Harvey

Business Administrator
JG Final

Jamie Goodfellow

Senior Consultant
EE 1

Evalinde Eelens

Senior Associate
AN Final

Ann Namubiru

Consultant
AS Final

Antonella Sferrino

Associate
SH Final

Steve Hammer

Trustee Secretary

Paul McBride

Associate
TO Final

Tom Oakley

Consultant
KM Final

Kate Maloney

Client Director
JF final

Jo Fellowes

Director
ER Final

Emma Rogers

Senior Consultant
KW Final

Katy Wilkinson

Consultant
OD Final

Olivia Devereese

Project Manager
PV Final

Pamjit Virdi

Consultant
TB Final

Tony Brown

Consultant
DJ F Inal

Daniel Jacobson

Senior Consultant
Mark dallaway

Mark Dallaway

Senior Associate
A JM Final

Auline-Jean Melbourne

Associate
RE Final

Reece Eley

Junior Consultant
PA Final

Paul Armitage

Associate
DN Final

Danuta Nott

Business Support Manager
SJH Final

Sharon Hine

HR & Business Support Administrator
CC Final

Clare Chilton

Consultant
AJB Final

Adam Barker

Project Manager
RP Final

Robert Plumb

Senior Associate
CW Final

Claire Wallis

Consultant
TK Final

Tammy King

Head of People
IM Final

Ian McQuade

CEO
EMR Final

Ellen Ratcliffe

Senior Consultant
RC

Robyn Cowan

Consultant
RC Final

Rosanne Corbett

Director
Ryan P Final

Ryan Perrin

IT Support Apprentice
AC Final

Amanda Cullen

Senior Associate
BM Final

Barry Mack

Director

Callum Taylor

Analyst
HB Final

Hana Bailey

Senior Consultant
HD F Inal

Hamida Dadd

Analyst
Alan S Final

Alan Simpson

Financial Controller
EB Final

Emma Beard

Senior Consultant
KEM Final

Katherine Milton

Senior Consultant
Muse heads March 579 Edit

Geoff Francis

Senior Consultant
ADC Final

Adrian Cooper

Head of Market Engagement
CD Final

Cindy Dadier

Business Manager
AB Final

Aliza Bashir

Analyst

Testimonials

Muse helped us review the Trustee’s approach to managing risk, introducing and documenting a new risk management framework, which set out the Scheme’s risk governance and processes, dovetailing with operational risk management practices. Rosanne worked with me to facilitate workshops for the Trustee Board to agree its strategic objectives, risk appetite and key risks. Together we developed a reporting dashboard for the board, showing risk trends, incident reporting, project risk tracking and horizon scanning of emerging risks. She also worked closely with the Operational Risk Manager to embed good risk management practices within the in-house Trustee Executive team. In parallel, Rosanne worked with the Trustee’s Governance Committee to embed a new internal audit work partner and agree the internal audit workplan. Rosanne brought insights and expertise into risk management practices with other large pension schemes and brought risk alive for our scheme so that we understood its value. The trust she built enabled us to tackle complex issues, whilst developing simple and effective solutions for the Trustee Board.
Head of Legal and Compliance of Trustee Executive Limited, National Grid - Trustee Executive Limited
We appointed Muse because of their depth and breadth of knowledge of the pension administration market and their independence. Having an adviser who has such level of experience is critical. Muse helped ensure that the Trustees were confident in the decision they took when selecting their third party administrator. Many implementation projects over-promise and under-deliver. Muse provided expert guidance, alongside our own internal project management function and the third party administrator, to ensure a successful implementation that delivered the planned level of automation from day 1. I would confidently recommend Muse Advisory to other Trustee Boards.
Trustee Director, RBS Pension Trustee Limited
Knowing that commercial links may exist between some consultants and pension service providers, it was Muse’s clear independence that made the difference for us. Firstly, they helped us to consider the different types of DC scheme available, without having a particular product that they were looking to sell. On the second occasion, we were considering Fiduciary Management. Muse helped us understand the pros and cons of Fiduciary Management compared with our current service. Whilst we didn’t move to Fiduciary Management, we did make changes to the way that we work with our appointed investment consultant.
Former Group Head of HR, Drax Group plc

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