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Knowledge hub

Check out one of our recent thought pieces below, or dive into our knowledge hub to see the latest thinking from across the Muse team!

Musings | 28 Sept 2026

Concentration risk in trustee services

What happens when a significant proportion of a scheme’s knowledge, governance activity and institutional memory becomes concentrated within a single organisation? Katherine Milton, who is part of our outsourced pensions management leadership team, looks at some of the challenges with concentration risk and outlines the key questions that trustees need to ask when assessing supplier concentration risk.

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Musings | 28 Sept 2026

Private markets in UK pension defaults

Private markets could be a valuable addition to UK pension scheme default funds, especially for members who are many years from retirement. This area, however, is not without its challenges. In this article, Paul Armitage, Head of DC at Muse, looks at what this means for charges and member communications.  

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Musings | 28 Sept 2026

AI governance

Artificial Intelligence (AI) is driving considerable change across many industries, including pensions, and whilst there are significant potential benefits available, the risks are real as well. Jo Fellowes explores where AI is currently being used and developed in the pensions industry and considers the changes in Trustee governance required to oversee data, security and cyber risk as AI use continues to evolve.

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The Team

RC

Robyn Cowan

Senior Consultant
IM Final

Ian McQuade

CEO
Sharon Hine

Sharon Hine

HR & Business Support Administrator
CD Final

Cindy Dadier

Head of Operations
DJ F Inal

Daniel Jacobson

Principal Consultant
S Murdoch Headshot

Stuart Murdoch

Consultant
JF final

Jo Fellowes

Director
KEM Final

Katherine Milton

Principal Consultant
TK Final

Tammy King

Head of People
MH Final

Margs Harvey

Business Administrator
CW Final

Claire Wallis

Consultant
Mark dallaway

Mark Dallaway

Senior Associate
HB Final

Hana Bailey

Senior Consultant
AJB Final

Adam Barker

Project Manager
EMR Final

Ellen Ratcliffe

Principal Consultant
PA Final

Paul Armitage

Head of DC
RE Final

Reece Eley

Junior Consultant
Adam Chate

Adam Chate

Senior Consultant
Ryan P Final

Ryan Perrin

IT Support Apprentice
RP Final

Robert Plumb

Senior Associate
RC Final

Rosanne Corbett

Director
CC Final

Clare Chilton

Consultant
KJ Final

Kneale Jefferis

Administrator

Iulia Chiorean

Administrator
EB Final

Emma Beard

Senior Consultant

Laura Ospina-Castro

Junior Consultant
OD Final

Olivia Devereese

Project Manager
KM Final

Kate Maloney

Client Director
A JM Final

Auline-Jean Melbourne

Associate

Cameron Halsall

Analyst
ER Final

Emma Rogers

Senior Consultant

Stefan Ambrose

Administrator

Paul McBride

Associate
DN Final

Danuta Nott

Business Support Manager
Alan S Final

Alan Simpson

Financial Controller
TO Final

Tom Oakley

Consultant
ADC Final

Adrian Cooper

Head of Market Engagement

Muhammed Ansar

Project Analyst
PV Final

Pamjit Virdi

Senior Consultant
AS Final

Antonella Sferrino

Associate
KW Final

Katy Wilkinson

Consultant

Callum Taylor

Analyst
Susan Sinclair March 2025

Susan Sinclair

Senior Consultant
Muse heads March 579 Edit

Geoff Francis

Senior Consultant

Haydn Williams

Project Analyst

Pemmy Opeaye

Analyst
Amanda Cullen V1

Amanda Cullen

Senior Associate
TB Final

Tony Brown

Consultant

Peter Shaw

Principal

Testimonials

Muse has provided us with a comprehensive framework to help assess the effectiveness of our existing system of governance and to challenge our existing approach to risk management. With Muse’s guidance, we are expecting to see a number of improvements to our risk management framework which will put us in a strong position for when TPR’s Single Code comes into force. Muse has helped us to identify and resolve gaps in our governance structure underpinning our risk management framework. In particular, by aligning our risk management framework with our strategy, the Trustee Board is supported in achieving its objectives.
Head of Trustee Governance, DHL Pensions
Muse supported us with our transition between administrators. Muse challenged both the incoming and incumbent administrator and made sure we asked the right questions and had robust governance around the transition. They provided significant input into our contract negotiations, ensuring that we benefited from their experience of the market. The acceptance criteria that they developed collaboratively with all stakeholders helped ensure we could hold the administrator to account for delivery. Muse are a great team to work with, and they helped us establish a solid foundation for a strong relationship with our administration partner.
Head of Staff Pensions Management, Prudential Staff Pension Scheme
Muse carried out an effectiveness review for both of our scheme trustee boards and ran a joint board workshop on the findings and helped our trustees agree actions. An external review and the workshop were ‘firsts’ for us, we wanted to get it right. We chose Muse because of their experience and independence. Their team were very skilled in helping our trustees take stock and reflect, challenging us to think about future effectiveness and bringing wider knowledge of trustee practice and corporate governance. Muse really delivered well on the work.
Pension and Benefits Partner, LV= Pension Trustee Limited

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