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Knowledge hub

Check out one of our recent thought pieces below, or dive into our knowledge hub to see the latest thinking from across the Muse team!

Musings | 12 Mar 2026

Grand designs

Olivia Devereese looks at what makes a good project manager and highlights why it’s important to control change. Governance frameworks around projects brings structure and ensures milestones are met.

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Musings | 12 Mar 2026

AI governance

Artificial Intelligence (AI) is driving considerable change across many industries, including pensions, and whilst there are significant potential benefits available, the risks are real as well. Jo Fellowes explores where AI is currently being used and developed in the pensions industry and considers the changes in Trustee governance required to oversee data, security and cyber risk as AI use continues to evolve.

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Musings | 12 Mar 2026

The key risks for Trustee Boards may not be what you think

We all know that the world is changing – and changing more quickly than ever. Everywhere we look we see evidence of this – geopolitics, climate change, AI are just three areas where the status quo is not what it was a year or even a month ago. How can Trustee Boards address such significant change? In this case study by Amanda Cullen, we shine a light on what worked well when working with a Trustee Board on their strategic thinking.

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The Team

TO Final

Tom Oakley

Consultant
PA Final

Paul Armitage

Head of DC

Callum Taylor

Analyst
SH Final

Steve Hammer

Trustee Secretary
DJ F Inal

Daniel Jacobson

Principal Consultant
AB Final

Aliza Bashir

Analyst
ER Final

Emma Rogers

Senior Consultant
IM Final

Ian McQuade

CEO
Muse heads March 579 Edit

Geoff Francis

Senior Consultant
KEM Final

Katherine Milton

Principal Consultant
RC Final

Rosanne Corbett

Director
TB Final

Tony Brown

Consultant
RC

Robyn Cowan

Senior Consultant
KM Final

Kate Maloney

Client Director

Haydn Williams

Project Analyst

Muhammed Ansar

Project Analyst
AC Final

Amanda Cullen

Senior Associate
ADC Final

Adrian Cooper

Head of Market Engagement
HB Final

Hana Bailey

Senior Consultant
EB Final

Emma Beard

Senior Consultant
TK Final

Tammy King

Head of People
KW Final

Katy Wilkinson

Consultant
CD Final

Cindy Dadier

Head of Operations
Ryan P Final

Ryan Perrin

IT Support Apprentice
MH Final

Margs Harvey

Business Administrator
KJ Final

Kneale Jefferis

Administrator
PV Final

Pamjit Virdi

Consultant
CW Final

Claire Wallis

Consultant
CC Final

Clare Chilton

Consultant
RE Final

Reece Eley

Junior Consultant
Susan Sinclair March 2025

Susan Sinclair

Senior Consultant
RP Final

Robert Plumb

Senior Associate
AS Final

Antonella Sferrino

Associate
EMR Final

Ellen Ratcliffe

Principal Consultant
Alan S Final

Alan Simpson

Financial Controller
OD Final

Olivia Devereese

Project Manager
AJB Final

Adam Barker

Project Manager
SJH Final

Sharon Hine

HR & Business Support Administrator
JF final

Jo Fellowes

Director
A JM Final

Auline-Jean Melbourne

Associate

Hamida Dadd

Analyst
Mark dallaway

Mark Dallaway

Senior Associate
DN Final

Danuta Nott

Business Support Manager
BM Final

Barry Mack

Director

Paul McBride

Associate

Testimonials

Muse supported us with our transition between administrators. Muse challenged both the incoming and incumbent administrator and made sure we asked the right questions and had robust governance around the transition. They provided significant input into our contract negotiations, ensuring that we benefited from their experience of the market. The acceptance criteria that they developed collaboratively with all stakeholders helped ensure we could hold the administrator to account for delivery. Muse are a great team to work with, and they helped us establish a solid foundation for a strong relationship with our administration partner.
Head of Staff Pensions Management, Prudential Staff Pension Scheme
Muse helped us work with our administrator to deliver our transformation programme. They challenged them and asked questions we hadn’t considered. We wouldn’t have achieved the change we needed without the support and experience of the Muse team.
Pension Strategy Manager, CYBG plc
We engaged Muse, in advance of our administration contract renewal, to review the service and contractual terms and ensure we received overall value for money from our third party administrator. I was delighted with the outcome and the material improvement we achieved.
Former Head of Pensions, Vodafone

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