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Knowledge hub

Check out one of our recent thought pieces below, or dive into our knowledge hub to see the latest thinking from across the Muse team!

Musings | 4 Nov 2025

The Future of Trustee Governance

The government’s decision to launch a consultation into the professional trustee market is very welcome. It’s long overdue. Professional trustees play a vital role in ensuring good governance and protecting member outcomes. The decisions they make and the challenge they should bring directly affect the benefits delivered to millions of savers. So, it's right that we pause and ask whether the structures and incentives in the market still deliver what members need. Read Ian McQuade’s viewpoint recently featured in Professional Pensions.

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Musings | 17 Sept 2025

The power of independence

Why should the principle of independence stand at the forefront of your decision-making process? Ellen Ratcliffe explores the role that independence plays in improved outcomes and how value is delivered through the work we do across outsourced pensions management.

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Musings | 17 Sept 2025

Implementing post DC retirement solutions

The Pension Schemes Bill 2025 is expected to place new duties on trustees to provide “default pension benefit solutions” for DC members. Paul Armitage looks at the current landscape and what might be expected going forwards, including considerations for trustees.

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The Team

ER Final

Emma Rogers

Senior Consultant
LS1

Liza Sinclair

Senior Consultant
KJ Final

Kneale Jefferis

Administrator
AS Final

Antonella Sferrino

Associate
Mark dallaway

Mark Dallaway

Senior Associate
JG Final

Jamie Goodfellow

Senior Consultant
RE Final

Reece Eley

Junior Consultant
TO Final

Tom Oakley

Consultant
IM Final

Ian McQuade

CEO
HB Final

Hana Bailey

Senior Consultant
A JM Final

Auline-Jean Melbourne

Associate
EB Final

Emma Beard

Senior Consultant
EMR Final

Ellen Ratcliffe

Senior Consultant
AB Final

Aliza Bashir

Analyst
EE 1

Evalinde Eelens

Senior Associate
MH Final

Margs Harvey

Business Administrator
TK Final

Tammy King

Head of People
AC Final

Amanda Cullen

Senior Associate
CC Final

Clare Chilton

Consultant
PA Final

Paul Armitage

Associate
Muse heads March 579 Edit

Geoff Francis

Senior Consultant
PV Final

Pamjit Virdi

Consultant
HD F Inal

Hamida Dadd

Analyst

Callum Taylor

Analyst
KM Final

Kate Maloney

Client Director
Ryan P Final

Ryan Perrin

IT Support Apprentice
OD Final

Olivia Devereese

Project Manager
Alan S Final

Alan Simpson

Financial Controller
DJ F Inal

Daniel Jacobson

Senior Consultant
RC Final

Rosanne Corbett

Director

Paul McBride

Associate
SH Final

Steve Hammer

Trustee Secretary
RP Final

Robert Plumb

Senior Associate
JF final

Jo Fellowes

Director
CD Final

Cindy Dadier

Business Manager
CW Final

Claire Wallis

Consultant
SJH Final

Sharon Hine

HR & Business Support Administrator
KEM Final

Katherine Milton

Senior Consultant
ADC Final

Adrian Cooper

Head of Market Engagement
RC

Robyn Cowan

Consultant
DN Final

Danuta Nott

Business Support Manager
AJB Final

Adam Barker

Project Manager
AN Final

Ann Namubiru

Consultant
BM Final

Barry Mack

Director
KW Final

Katy Wilkinson

Consultant
TB Final

Tony Brown

Consultant

Testimonials

We appointed Muse to step in when our long-standing Pensions Manager announced his retirement. Their team managed to get up to speed quickly, complete an effective handover and ensure our day-to-day business continues to run, whilst at the same time helping us select, appoint and transition to a new administrator. Muse has become a key part of our team, coordinating activities across advisers. The Muse team has spotted opportunities to bring governance and market insight into the day to day management of our schemes. We feel we are in good hands and, importantly, enjoy working together.
Independent Chair of Trustees, John Laing
Muse were able to understand the different styles and requirements of our two Trustee Boards and guide them both through a process, which resulted in a robust decision having carefully considered the right sort of provider and the requirements of the service. Their insights into the market and broad understanding of the part covenant advice plays in integrated risk management was invaluable in evaluating the market, and their facilitated process helped maximise effective use of pensions staff and trustee time.
Pensions Operations Manager, ScottishPower and Manweb Pension Schemes
We have very much valued working with Muse in a review of our pension administration arrangements. The Muse team was incredibly helpful in helping us prepare for the review, in guiding us through the various assessment stages, and in helping us to get to the right decision for our Schemes. The documentation produced during the process, from the RfP itself, through to the reporting in support of the decision making process, has been first class. I would like to offer my sincere thanks and gratitude for all of the hard work, commitment and support. The Muse team were an absolute delight to work in partnership with, on what could potentially have been a difficult programme.
Group Head of Pensions & Benefits, DMGT

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