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Knowledge hub

Check out one of our recent thought pieces below, or dive into our knowledge hub to see the latest thinking from across the Muse team!

Musings | 17 Apr 2026

Roundtable: Effective Pensions Administration

What is the ‘utopia’ for pensions administration? That was the theme for our latest Pensions Leaders dinner, which brought together a mix of professional trustees, Heads of Pensions and representatives from administration providers to share knowledge, ideas and wisdom on what effective administration should look like in 2030 and beyond. It was a lively discussion and we’ve provided a summary of the key points and takeaways.

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Musings | 12 Mar 2026

Grand designs

Olivia Devereese looks at what makes a good project manager and highlights why it’s important to control change. Governance frameworks around projects brings structure and ensures milestones are met.

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Musings | 12 Mar 2026

AI governance

Artificial Intelligence (AI) is driving considerable change across many industries, including pensions, and whilst there are significant potential benefits available, the risks are real as well. Jo Fellowes explores where AI is currently being used and developed in the pensions industry and considers the changes in Trustee governance required to oversee data, security and cyber risk as AI use continues to evolve.

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The Team

Callum Taylor

Analyst
CC Final

Clare Chilton

Consultant
TO Final

Tom Oakley

Consultant
KW Final

Katy Wilkinson

Consultant

Paul McBride

Associate
RC

Robyn Cowan

Senior Consultant
Susan Sinclair March 2025

Susan Sinclair

Senior Consultant
PV Final

Pamjit Virdi

Consultant
RP Final

Robert Plumb

Senior Associate

Haydn Williams

Project Analyst
EMR Final

Ellen Ratcliffe

Principal Consultant
KEM Final

Katherine Milton

Principal Consultant
AJB Final

Adam Barker

Project Manager
Sharon Hine

Sharon Hine

HR & Business Support Administrator
AB Final

Aliza Bashir

Analyst
TB Final

Tony Brown

Consultant
AC Final

Amanda Cullen

Senior Associate

Hamida Dadd

Analyst
CW Final

Claire Wallis

Consultant
BM Final

Barry Mack

Director
MH Final

Margs Harvey

Business Administrator
DN Final

Danuta Nott

Business Support Manager
AS Final

Antonella Sferrino

Associate
TK Final

Tammy King

Head of People
PA Final

Paul Armitage

Head of DC
RC Final

Rosanne Corbett

Director
SH Final

Steve Hammer

Trustee Secretary
Ryan P Final

Ryan Perrin

IT Support Apprentice
CD Final

Cindy Dadier

Head of Operations
HB Final

Hana Bailey

Senior Consultant
KM Final

Kate Maloney

Client Director
OD Final

Olivia Devereese

Project Manager
Mark dallaway

Mark Dallaway

Senior Associate
A JM Final

Auline-Jean Melbourne

Associate
KJ Final

Kneale Jefferis

Administrator
RE Final

Reece Eley

Junior Consultant
ADC Final

Adrian Cooper

Head of Market Engagement
Muse heads March 579 Edit

Geoff Francis

Senior Consultant
JF final

Jo Fellowes

Director
EB Final

Emma Beard

Senior Consultant
IM Final

Ian McQuade

CEO

Muhammed Ansar

Project Analyst
DJ F Inal

Daniel Jacobson

Principal Consultant
ER Final

Emma Rogers

Senior Consultant
Alan S Final

Alan Simpson

Financial Controller

Testimonials

Muse run very bespoke, organised and professional selection exercises. We enjoy working with Stacy and the team as their independence encourages sharing of information and a strong working relationship.
Head of DC Sales, Legal & General
Muse helped us review the Trustee’s approach to managing risk, introducing and documenting a new risk management framework, which set out the Scheme’s risk governance and processes, dovetailing with operational risk management practices. Rosanne worked with me to facilitate workshops for the Trustee Board to agree its strategic objectives, risk appetite and key risks. Together we developed a reporting dashboard for the board, showing risk trends, incident reporting, project risk tracking and horizon scanning of emerging risks. She also worked closely with the Operational Risk Manager to embed good risk management practices within the in-house Trustee Executive team. In parallel, Rosanne worked with the Trustee’s Governance Committee to embed a new internal audit work partner and agree the internal audit workplan. Rosanne brought insights and expertise into risk management practices with other large pension schemes and brought risk alive for our scheme so that we understood its value. The trust she built enabled us to tackle complex issues, whilst developing simple and effective solutions for the Trustee Board.
Head of Legal and Compliance of Trustee Executive Limited, National Grid - Trustee Executive Limited
Muse carried out an effectiveness review for both of our scheme trustee boards and ran a joint board workshop on the findings and helped our trustees agree actions. An external review and the workshop were ‘firsts’ for us, we wanted to get it right. We chose Muse because of their experience and independence. Their team were very skilled in helping our trustees take stock and reflect, challenging us to think about future effectiveness and bringing wider knowledge of trustee practice and corporate governance. Muse really delivered well on the work.
Pension and Benefits Partner, LV= Pension Trustee Limited

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