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Knowledge hub

Check out one of our recent thought pieces below, or dive into our knowledge hub to see the latest thinking from across the Muse team!

Musings | 17 Apr 2026

Roundtable: Effective Pensions Administration

What is the ‘utopia’ for pensions administration? That was the theme for our latest Pensions Leaders dinner, which brought together a mix of professional trustees, Heads of Pensions and representatives from administration providers to share knowledge, ideas and wisdom on what effective administration should look like in 2030 and beyond. It was a lively discussion and we’ve provided a summary of the key points and takeaways.

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Musings | 12 Mar 2026

Grand designs

Olivia Devereese looks at what makes a good project manager and highlights why it’s important to control change. Governance frameworks around projects brings structure and ensures milestones are met.

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Musings | 12 Mar 2026

AI governance

Artificial Intelligence (AI) is driving considerable change across many industries, including pensions, and whilst there are significant potential benefits available, the risks are real as well. Jo Fellowes explores where AI is currently being used and developed in the pensions industry and considers the changes in Trustee governance required to oversee data, security and cyber risk as AI use continues to evolve.

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The Team

SH Final

Steve Hammer

Trustee Secretary

Muhammed Ansar

Project Analyst
HB Final

Hana Bailey

Senior Consultant
JF final

Jo Fellowes

Director
Muse heads March 579 Edit

Geoff Francis

Senior Consultant
ADC Final

Adrian Cooper

Head of Market Engagement
TB Final

Tony Brown

Consultant
AJB Final

Adam Barker

Project Manager
DN Final

Danuta Nott

Business Support Manager
Sharon Hine

Sharon Hine

HR & Business Support Administrator
RP Final

Robert Plumb

Senior Associate
MH Final

Margs Harvey

Business Administrator
Ryan P Final

Ryan Perrin

IT Support Apprentice
Susan Sinclair March 2025

Susan Sinclair

Senior Consultant
TO Final

Tom Oakley

Consultant
KW Final

Katy Wilkinson

Consultant

Paul McBride

Associate
AC Final

Amanda Cullen

Senior Associate

Haydn Williams

Project Analyst
PA Final

Paul Armitage

Head of DC
KEM Final

Katherine Milton

Principal Consultant
TK Final

Tammy King

Head of People
RE Final

Reece Eley

Junior Consultant
RC

Robyn Cowan

Senior Consultant
AS Final

Antonella Sferrino

Associate
EMR Final

Ellen Ratcliffe

Principal Consultant
AB Final

Aliza Bashir

Analyst
KM Final

Kate Maloney

Client Director
BM Final

Barry Mack

Director
RC Final

Rosanne Corbett

Director
PV Final

Pamjit Virdi

Consultant
ER Final

Emma Rogers

Senior Consultant
IM Final

Ian McQuade

CEO
OD Final

Olivia Devereese

Project Manager
A JM Final

Auline-Jean Melbourne

Associate

Hamida Dadd

Analyst
Mark dallaway

Mark Dallaway

Senior Associate
Alan S Final

Alan Simpson

Financial Controller

Callum Taylor

Analyst
CC Final

Clare Chilton

Consultant
CD Final

Cindy Dadier

Head of Operations
CW Final

Claire Wallis

Consultant
KJ Final

Kneale Jefferis

Administrator
DJ F Inal

Daniel Jacobson

Principal Consultant
EB Final

Emma Beard

Senior Consultant

Testimonials

Muse’s support was invaluable in making sure we were still able to drive forward our projects, Trustee agenda and actions during the absence of a key team member on maternity leave. It was a pleasure to work with the Muse team and we valued their wider market knowledge, willingness to challenge and independent viewpoint. Because we had worked with Muse before we ‘hit the ground running’ and Muse quickly became part of the team.
Pension Strategy Manager, CYBG plc
Muse helped us work with our administrator to deliver our transformation programme. They challenged them and asked questions we hadn’t considered. We wouldn’t have achieved the change we needed without the support and experience of the Muse team.
Pension Strategy Manager, CYBG plc
Muse helped us switch our administration provider. Their work included confirming the decision to change providers, identifying our requirements, facilitating the entire RfP process and then advising on commercial/ operational contractual matters. This was a significant project for us. It was completed successfully on time and on budget. Muse’s advice, professionalism and efficiency was excellent throughout, and their guidance and expertise was both reassuring and very much appreciated.
Trustee Chair, Aliaxis UK Defined Benefit Pension Scheme

Helping Trustees and Companies to better govern their pension schemes

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