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Knowledge hub

Check out one of our recent thought pieces below, or dive into our knowledge hub to see the latest thinking from across the Muse team!

Musings | 17 Apr 2026

Roundtable: Effective Pensions Administration

What is the ‘utopia’ for pensions administration? That was the theme for our latest Pensions Leaders dinner, which brought together a mix of professional trustees, Heads of Pensions and representatives from administration providers to share knowledge, ideas and wisdom on what effective administration should look like in 2030 and beyond. It was a lively discussion and we’ve provided a summary of the key points and takeaways.

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Musings | 12 Mar 2026

Grand designs

Olivia Devereese looks at what makes a good project manager and highlights why it’s important to control change. Governance frameworks around projects brings structure and ensures milestones are met.

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Musings | 12 Mar 2026

AI governance

Artificial Intelligence (AI) is driving considerable change across many industries, including pensions, and whilst there are significant potential benefits available, the risks are real as well. Jo Fellowes explores where AI is currently being used and developed in the pensions industry and considers the changes in Trustee governance required to oversee data, security and cyber risk as AI use continues to evolve.

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The Team

Sharon Hine

Sharon Hine

HR & Business Support Administrator
CC Final

Clare Chilton

Consultant

Callum Taylor

Analyst
TO Final

Tom Oakley

Consultant
PV Final

Pamjit Virdi

Consultant
OD Final

Olivia Devereese

Project Manager
DN Final

Danuta Nott

Business Support Manager
RC

Robyn Cowan

Senior Consultant
AS Final

Antonella Sferrino

Associate
KEM Final

Katherine Milton

Principal Consultant

Haydn Williams

Project Analyst
TB Final

Tony Brown

Consultant
ER Final

Emma Rogers

Senior Consultant
EMR Final

Ellen Ratcliffe

Principal Consultant

Muhammed Ansar

Project Analyst
KM Final

Kate Maloney

Client Director
RP Final

Robert Plumb

Senior Associate
TK Final

Tammy King

Head of People
IM Final

Ian McQuade

CEO
AC Final

Amanda Cullen

Senior Associate

Hamida Dadd

Analyst
A JM Final

Auline-Jean Melbourne

Associate
KJ Final

Kneale Jefferis

Administrator
CD Final

Cindy Dadier

Head of Operations
Ryan P Final

Ryan Perrin

IT Support Apprentice
CW Final

Claire Wallis

Consultant
KW Final

Katy Wilkinson

Consultant
AJB Final

Adam Barker

Project Manager
BM Final

Barry Mack

Director
SH Final

Steve Hammer

Trustee Secretary
JF final

Jo Fellowes

Director
Alan S Final

Alan Simpson

Financial Controller
RE Final

Reece Eley

Junior Consultant
Susan Sinclair March 2025

Susan Sinclair

Senior Consultant
PA Final

Paul Armitage

Head of DC
DJ F Inal

Daniel Jacobson

Principal Consultant
Muse heads March 579 Edit

Geoff Francis

Senior Consultant
MH Final

Margs Harvey

Business Administrator
EB Final

Emma Beard

Senior Consultant
Mark dallaway

Mark Dallaway

Senior Associate
AB Final

Aliza Bashir

Analyst
RC Final

Rosanne Corbett

Director
HB Final

Hana Bailey

Senior Consultant
ADC Final

Adrian Cooper

Head of Market Engagement

Paul McBride

Associate

Testimonials

It was a pleasure to work with Muse on our Administrator selection process. As we were outsourcing for the first time, which is particularly challenging, their insight into the market and the administrators we saw, guiding us through the minefield of selection, gave us confidence that we were making the most informed decision. Muse’s process was pragmatic and effective, always considerate of the circumstances of the in-house team. We continued to rely on Muse’s support particularly throughout the contracting stage where their knowledge & experience proved invaluable as well as the transition stage; they challenged the administrator and asked the questions we didn’t know to ask. I would have no hesitation in recommending them.
Trustee Director, Molins UK Pension Fund Trustee Limited
We appointed Muse through a competitive tender to support our actuarial selection process as a result of the thoroughness of their approach, their deep knowledge of the market and value for money. Their support was invaluable in helping us to concentrate on what would make the difference for us from our Actuary so that we could make the selection from some very strong candidates. The team was flexible and approachable; they managed the project for us professionally to ensure that the candidate firms were well briefed and engaged with the project. Muse played an important part in enabling us to select a firm best suited to our requirements and ways of working.
Trustee Secretary, States of Jersey Pension Schemes
Muse helped us to agree a future investment governance model appropriate for our organisation. They have deep knowledge of the advisory and fiduciary management market and we were impressed with how well they listened to all views, helped us consider all the options and, importantly, obtain buy in from all key stakeholders.
Chair of Trustees, Reed Elsevier Pension Trustee Limited

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