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Knowledge hub

Check out one of our recent thought pieces below, or dive into our knowledge hub to see the latest thinking from across the Muse team!

Musings | 30 Jul 2026

Roundtable: The Evolving DC Landscape

We brought together Heads of Pensions, Trustees, and specialists from legal, communications and beyond to discuss the evolving DC landscape focusing on three key topics: consolidation, default retirement and targeted support.

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Case studies | 30 Jul 2026

DC Adviser Review: A second opinion counts

We were approached by a trustee board of a large blue-chip company whose DC investment consultant had been in role for several years. The trustee board had gone through several changes in service contacts at the consultant and had gradually lost confidence in the advice being put forward on the investment aspects of the DC section. It’s worth noting however that the trustee board felt that the scheme’s default fund was in good shape after it had gone through a series of evolutions.

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Musings | 23 Jun 2026

It’s Good to Talk. Isn’t It?

A certain advertising strapline once said, ‘It’s Good to Talk’. And it is. But when it comes to pensions administration, it’s more of a case that we need to talk and especially when it comes to scams. We need to talk about how we talk to members and the language we use not only to improve the member experience generally, but also very specifically to limit the risks of members being scammed.

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The Team

Mark Dallaway

Senior Associate

Haydn Williams

Project Analyst

Susan Sinclair March 2025

Susan Sinclair

Senior Consultant

Daniel Jacobson

Principal Consultant

Clare Chilton

Consultant

Antonella Sferrino

Associate

Emma Rogers

Senior Consultant

Stuart Murdoch

Consultant

Adam Barker

Project Manager

Hana Bailey

Senior Consultant

Auline-Jean Melbourne

Associate

Muhammed Ansar

Project Analyst

Paul McBride

Associate

Adrian Cooper

Head of Market Engagement

Jo Fellowes

Director

Laura Ospina-Castro

Junior Consultant

Sharon Hine

HR & Business Support Administrator

Cindy Dadier

Head of Operations

Tony Brown

Consultant

Tammy King

Head of People

Rosanne Corbett

Director

Pamjit Virdi

Senior Consultant

Adam Chate

Senior Consultant

Katherine Milton

Principal Consultant

Katy Wilkinson

Consultant

Peter Shaw

Principal

Emma Beard

Senior Consultant

Tom Oakley

Consultant

Danuta Nott

Business Support Manager

Margs Harvey

Business Administrator

Reece Eley

Junior Consultant

Kneale Jefferis

Administrator

Ryan Perrin

IT Support Apprentice

Alan Simpson

Financial Controller

Robert Plumb

Senior Associate

Kate Maloney

Client Director

Amanda Cullen V1

Amanda Cullen

Senior Associate

Barry Mack

Director

Muse heads March 579 Edit

Geoff Francis

Senior Consultant

Robyn Cowan

Senior Consultant

Olivia Devereese

Project Manager

Ian McQuade

CEO

Paul Armitage

Head of DC

Claire Wallis

Consultant

Ellen Ratcliffe

Principal Consultant

Callum Taylor

Analyst

Testimonials

We appointed Muse because of their depth and breadth of knowledge of the pension administration market and their independence. Having an adviser who has such level of experience is critical. Muse helped ensure that the Trustees were confident in the decision they took when selecting their third party administrator. Many implementation projects over-promise and under-deliver. Muse provided expert guidance, alongside our own internal project management function and the third party administrator, to ensure a successful implementation that delivered the planned level of automation from day 1. I would confidently recommend Muse Advisory to other Trustee Boards.

Trustee Director, RBS Pension Trustee Limited

Muse helped us switch our administration provider. Their work included confirming the decision to change providers, identifying our requirements, facilitating the entire RfP process and then advising on commercial/ operational contractual matters. This was a significant project for us. It was completed successfully on time and on budget. Muse’s advice, professionalism and efficiency was excellent throughout, and their guidance and expertise was both reassuring and very much appreciated.

Trustee Chair, Aliaxis UK Defined Benefit Pension Scheme

Muse helped us review the Trustee’s approach to managing risk, introducing and documenting a new risk management framework, which set out the Scheme’s risk governance and processes, dovetailing with operational risk management practices. Rosanne worked with me to facilitate workshops for the Trustee Board to agree its strategic objectives, risk appetite and key risks. Together we developed a reporting dashboard for the board, showing risk trends, incident reporting, project risk tracking and horizon scanning of emerging risks. She also worked closely with the Operational Risk Manager to embed good risk management practices within the in-house Trustee Executive team. In parallel, Rosanne worked with the Trustee’s Governance Committee to embed a new internal audit work partner and agree the internal audit workplan. Rosanne brought insights and expertise into risk management practices with other large pension schemes and brought risk alive for our scheme so that we understood its value. The trust she built enabled us to tackle complex issues, whilst developing simple and effective solutions for the Trustee Board.

Head of Legal and Compliance of Trustee Executive Limited, National Grid - Trustee Executive Limited

Helping Trustees and Companies to better govern their pension schemes

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