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Knowledge hub

Check out one of our recent thought pieces below, or dive into our knowledge hub to see the latest thinking from across the Muse team!

Musings | 28 Sept 2026

Concentration risk in trustee services

What happens when a significant proportion of a scheme’s knowledge, governance activity and institutional memory becomes concentrated within a single organisation? Katherine Milton, who is part of our outsourced pensions management leadership team, looks at some of the challenges with concentration risk and outlines the key questions that trustees need to ask when assessing supplier concentration risk.

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Musings | 28 Sept 2026

Private markets in UK pension defaults

Private markets could be a valuable addition to UK pension scheme default funds, especially for members who are many years from retirement. This area, however, is not without its challenges. In this article, Paul Armitage, Head of DC at Muse, looks at what this means for charges and member communications.  

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Musings | 28 Sept 2026

AI governance

Artificial Intelligence (AI) is driving considerable change across many industries, including pensions, and whilst there are significant potential benefits available, the risks are real as well. Jo Fellowes explores where AI is currently being used and developed in the pensions industry and considers the changes in Trustee governance required to oversee data, security and cyber risk as AI use continues to evolve.

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The Team

Susan Sinclair March 2025

Susan Sinclair

Senior Consultant
EMR Final

Ellen Ratcliffe

Principal Consultant
PV Final

Pamjit Virdi

Senior Consultant
Alan S Final

Alan Simpson

Financial Controller
RC

Robyn Cowan

Senior Consultant
S Murdoch Headshot

Stuart Murdoch

Consultant
EB Final

Emma Beard

Senior Consultant
Amanda Cullen V1

Amanda Cullen

Senior Associate
DJ F Inal

Daniel Jacobson

Principal Consultant

Haydn Williams

Project Analyst
OD Final

Olivia Devereese

Project Manager
IM Final

Ian McQuade

CEO
TK Final

Tammy King

Head of People
Sharon Hine

Sharon Hine

HR & Business Support Administrator

Laura Ospina-Castro

Junior Consultant

Muhammed Ansar

Project Analyst
KW Final

Katy Wilkinson

Consultant
KJ Final

Kneale Jefferis

Administrator

Pemmy Opeaye

Analyst
Mark dallaway

Mark Dallaway

Senior Associate

Callum Taylor

Analyst
KEM Final

Katherine Milton

Principal Consultant
CC Final

Clare Chilton

Consultant

Cameron Halsall

Analyst

Iulia Chiorean

Administrator
Muse heads March 579 Edit

Geoff Francis

Senior Consultant
AS Final

Antonella Sferrino

Associate
RP Final

Robert Plumb

Senior Associate
AJB Final

Adam Barker

Project Manager
ER Final

Emma Rogers

Senior Consultant
KM Final

Kate Maloney

Client Director
DN Final

Danuta Nott

Business Support Manager
MH Final

Margs Harvey

Business Administrator
RE Final

Reece Eley

Junior Consultant
ADC Final

Adrian Cooper

Head of Market Engagement
CD Final

Cindy Dadier

Head of Operations

Paul McBride

Associate
TO Final

Tom Oakley

Consultant
Adam Chate

Adam Chate

Senior Consultant

Peter Shaw

Principal
PA Final

Paul Armitage

Head of DC

Stefan Ambrose

Administrator
HB Final

Hana Bailey

Senior Consultant
CW Final

Claire Wallis

Consultant
Ryan P Final

Ryan Perrin

IT Support Apprentice
A JM Final

Auline-Jean Melbourne

Associate
TB Final

Tony Brown

Consultant
JF final

Jo Fellowes

Director
RC Final

Rosanne Corbett

Director

Testimonials

Muse helped us switch our administration provider. Their work included confirming the decision to change providers, identifying our requirements, facilitating the entire RfP process and then advising on commercial/ operational contractual matters. This was a significant project for us. It was completed successfully on time and on budget. Muse’s advice, professionalism and efficiency was excellent throughout, and their guidance and expertise was both reassuring and very much appreciated.
Trustee Chair, Aliaxis UK Defined Benefit Pension Scheme
When we selected Muse as our Risk Key Function Holder, we were looking for something special that would add value to the Scheme by constructively challenging our perspective. We were not disappointed.
Chair of Trustees, large Irish DC Scheme
Muse took over as a fully outsourced pensions department on the retirement of our long-standing Pensions Director. We were concerned about losing Scheme knowledge, acquired over many years, but we have been delighted with Muse’s work. Their team approach mitigated our key man risk and, throughout their time with us, they have been reliable and professional, always keeping the regular business-as-usual cycle moving as well as helping us navigate more sensitive issues. The chemistry is good and they work as though they are our in-house pensions department. We appreciate their thoroughness and professionalism and feel well-supported in all areas of work.
Chairman of the Trustee Board, Xerox Pension Scheme

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