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Knowledge hub

Check out one of our recent thought pieces below, or dive into our knowledge hub to see the latest thinking from across the Muse team!

Musings | 28 Sept 2026

Concentration risk in trustee services

What happens when a significant proportion of a scheme’s knowledge, governance activity and institutional memory becomes concentrated within a single organisation? Katherine Milton, who is part of our outsourced pensions management leadership team, looks at some of the challenges with concentration risk and outlines the key questions that trustees need to ask when assessing supplier concentration risk.

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Musings | 28 Sept 2026

Private markets in UK pension defaults

Private markets could be a valuable addition to UK pension scheme default funds, especially for members who are many years from retirement. This area, however, is not without its challenges. In this article, Paul Armitage, Head of DC at Muse, looks at what this means for charges and member communications.  

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Musings | 28 Sept 2026

AI governance

Artificial Intelligence (AI) is driving considerable change across many industries, including pensions, and whilst there are significant potential benefits available, the risks are real as well. Jo Fellowes explores where AI is currently being used and developed in the pensions industry and considers the changes in Trustee governance required to oversee data, security and cyber risk as AI use continues to evolve.

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The Team

KW Final

Katy Wilkinson

Consultant
A JM Final

Auline-Jean Melbourne

Associate
TK Final

Tammy King

Head of People
Mark dallaway

Mark Dallaway

Senior Associate
DN Final

Danuta Nott

Business Support Manager
Adam Chate

Adam Chate

Senior Consultant
RE Final

Reece Eley

Junior Consultant

Muhammed Ansar

Project Analyst
IM Final

Ian McQuade

CEO
KEM Final

Katherine Milton

Principal Consultant

Peter Shaw

Principal
ADC Final

Adrian Cooper

Head of Market Engagement
ER Final

Emma Rogers

Senior Consultant
KM Final

Kate Maloney

Client Director
RC Final

Rosanne Corbett

Director
CD Final

Cindy Dadier

Head of Operations
DJ F Inal

Daniel Jacobson

Principal Consultant

Iulia Chiorean

Administrator
RC

Robyn Cowan

Senior Consultant

Cameron Halsall

Analyst
PA Final

Paul Armitage

Head of DC
Alan S Final

Alan Simpson

Financial Controller

Stefan Ambrose

Administrator
Susan Sinclair March 2025

Susan Sinclair

Senior Consultant
OD Final

Olivia Devereese

Project Manager
JF final

Jo Fellowes

Director
KJ Final

Kneale Jefferis

Administrator

Paul McBride

Associate
CW Final

Claire Wallis

Consultant
EB Final

Emma Beard

Senior Consultant
RP Final

Robert Plumb

Senior Associate
AJB Final

Adam Barker

Project Manager
Ryan P Final

Ryan Perrin

IT Support Apprentice
HB Final

Hana Bailey

Senior Consultant
EMR Final

Ellen Ratcliffe

Principal Consultant
TO Final

Tom Oakley

Consultant
Muse heads March 579 Edit

Geoff Francis

Senior Consultant

Pemmy Opeaye

Analyst
PV Final

Pamjit Virdi

Senior Consultant
S Murdoch Headshot

Stuart Murdoch

Consultant
Sharon Hine

Sharon Hine

HR & Business Support Administrator

Haydn Williams

Project Analyst
Amanda Cullen V1

Amanda Cullen

Senior Associate
TB Final

Tony Brown

Consultant
AS Final

Antonella Sferrino

Associate

Callum Taylor

Analyst
MH Final

Margs Harvey

Business Administrator

Laura Ospina-Castro

Junior Consultant
CC Final

Clare Chilton

Consultant

Testimonials

We appointed Muse through a competitive tender to support our actuarial selection process as a result of the thoroughness of their approach, their deep knowledge of the market and value for money. Their support was invaluable in helping us to concentrate on what would make the difference for us from our Actuary so that we could make the selection from some very strong candidates. The team was flexible and approachable; they managed the project for us professionally to ensure that the candidate firms were well briefed and engaged with the project. Muse played an important part in enabling us to select a firm best suited to our requirements and ways of working.
Trustee Secretary, States of Jersey Pension Schemes
Muse has provided us with a comprehensive framework to help assess the effectiveness of our existing system of governance and to challenge our existing approach to risk management. With Muse’s guidance, we are expecting to see a number of improvements to our risk management framework which will put us in a strong position for when TPR’s Single Code comes into force. Muse has helped us to identify and resolve gaps in our governance structure underpinning our risk management framework. In particular, by aligning our risk management framework with our strategy, the Trustee Board is supported in achieving its objectives.
Head of Trustee Governance, DHL Pensions
Muse Advisory's objective assessment of the effectiveness of the Trustee Board's governance arrangements was well received. They also helped us map roles and responsibilities succinctly and with clarity.
UK Pensions Manager, BAT UK Pension Fund

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