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Knowledge hub

Check out one of our recent thought pieces below, or dive into our knowledge hub to see the latest thinking from across the Muse team!

Musings | 17 Apr 2026

Roundtable: Effective Pensions Administration

What is the ‘utopia’ for pensions administration? That was the theme for our latest Pensions Leaders dinner, which brought together a mix of professional trustees, Heads of Pensions and representatives from administration providers to share knowledge, ideas and wisdom on what effective administration should look like in 2030 and beyond. It was a lively discussion and we’ve provided a summary of the key points and takeaways.

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Musings | 12 Mar 2026

Grand designs

Olivia Devereese looks at what makes a good project manager and highlights why it’s important to control change. Governance frameworks around projects brings structure and ensures milestones are met.

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Musings | 12 Mar 2026

AI governance

Artificial Intelligence (AI) is driving considerable change across many industries, including pensions, and whilst there are significant potential benefits available, the risks are real as well. Jo Fellowes explores where AI is currently being used and developed in the pensions industry and considers the changes in Trustee governance required to oversee data, security and cyber risk as AI use continues to evolve.

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The Team

TO Final

Tom Oakley

Consultant
KM Final

Kate Maloney

Client Director
OD Final

Olivia Devereese

Project Manager
MH Final

Margs Harvey

Business Administrator
AC Final

Amanda Cullen

Senior Associate
Ryan P Final

Ryan Perrin

IT Support Apprentice
PA Final

Paul Armitage

Head of DC
DN Final

Danuta Nott

Business Support Manager
RC Final

Rosanne Corbett

Director
Sharon Hine

Sharon Hine

HR & Business Support Administrator
TK Final

Tammy King

Head of People

Callum Taylor

Analyst
DJ F Inal

Daniel Jacobson

Principal Consultant
CC Final

Clare Chilton

Consultant
CW Final

Claire Wallis

Consultant
BM Final

Barry Mack

Director
JF final

Jo Fellowes

Director
KW Final

Katy Wilkinson

Consultant

Paul McBride

Associate
HB Final

Hana Bailey

Senior Consultant
PV Final

Pamjit Virdi

Consultant
AS Final

Antonella Sferrino

Associate
KEM Final

Katherine Milton

Principal Consultant
TB Final

Tony Brown

Consultant
Alan S Final

Alan Simpson

Financial Controller
SH Final

Steve Hammer

Trustee Secretary
RC

Robyn Cowan

Senior Consultant
AB Final

Aliza Bashir

Analyst
ER Final

Emma Rogers

Senior Consultant
EB Final

Emma Beard

Senior Consultant
RP Final

Robert Plumb

Senior Associate
RE Final

Reece Eley

Junior Consultant
ADC Final

Adrian Cooper

Head of Market Engagement
Susan Sinclair March 2025

Susan Sinclair

Senior Consultant
AJB Final

Adam Barker

Project Manager

Haydn Williams

Project Analyst

Muhammed Ansar

Project Analyst
CD Final

Cindy Dadier

Head of Operations

Hamida Dadd

Analyst
KJ Final

Kneale Jefferis

Administrator
IM Final

Ian McQuade

CEO
Mark dallaway

Mark Dallaway

Senior Associate
A JM Final

Auline-Jean Melbourne

Associate
Muse heads March 579 Edit

Geoff Francis

Senior Consultant
EMR Final

Ellen Ratcliffe

Principal Consultant

Testimonials

We appointed Muse through a competitive tender to support our actuarial selection process as a result of the thoroughness of their approach, their deep knowledge of the market and value for money. Their support was invaluable in helping us to concentrate on what would make the difference for us from our Actuary so that we could make the selection from some very strong candidates. The team was flexible and approachable; they managed the project for us professionally to ensure that the candidate firms were well briefed and engaged with the project. Muse played an important part in enabling us to select a firm best suited to our requirements and ways of working.
Trustee Secretary, States of Jersey Pension Schemes
Muse were able to understand the different styles and requirements of our two Trustee Boards and guide them both through a process, which resulted in a robust decision having carefully considered the right sort of provider and the requirements of the service. Their insights into the market and broad understanding of the part covenant advice plays in integrated risk management was invaluable in evaluating the market, and their facilitated process helped maximise effective use of pensions staff and trustee time.
Pensions Operations Manager, ScottishPower and Manweb Pension Schemes
Muse helped us switch our administration provider. Their work included confirming the decision to change providers, identifying our requirements, facilitating the entire RfP process and then advising on commercial/ operational contractual matters. This was a significant project for us. It was completed successfully on time and on budget. Muse’s advice, professionalism and efficiency was excellent throughout, and their guidance and expertise was both reassuring and very much appreciated.
Trustee Chair, Aliaxis UK Defined Benefit Pension Scheme

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