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Knowledge hub

Check out one of our recent thought pieces below, or dive into our knowledge hub to see the latest thinking from across the Muse team!

Musings | 23 Jun 2026

It’s Good to Talk. Isn’t It?

A certain advertising strapline once said, ‘It’s Good to Talk’. And it is. But when it comes to pensions administration, it’s more of a case that we need to talk and especially when it comes to scams. We need to talk about how we talk to members and the language we use not only to improve the member experience generally, but also very specifically to limit the risks of members being scammed.

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Musings | 23 Jun 2026

From compliance to capability: The next phase of Pension Scheme Governance

The recent TPR Talks discussion on raising standards of trusteeship and governance reignited an important debate across the pensions industry: what does 'good governance' actually look like in practice? Governance spans a wide spectrum of matters from endgame strategy, risk management, cyber security, business continuity, third-party supplier oversight, data quality to AI governance. Trustees are expected to manage pension-specific risks and all the operational risks that could materially impact members and scheme operations. Operational risk management in a highly outsourced model deserves its own article!

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Case studies | 8 Jun 2026

DC Adviser Review: A second opinion counts

We were approached by a trustee board of a large blue-chip company whose DC investment consultant had been in role for several years. The trustee board had gone through several changes in service contacts at the consultant and had gradually lost confidence in the advice being put forward on the investment aspects of the DC section. It’s worth noting however that the trustee board felt that the scheme’s default fund was in good shape after it had gone through a series of evolutions.

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The Team

KEM Final

Katherine Milton

Principal Consultant
TB Final

Tony Brown

Consultant
AC Final

Amanda Cullen

Senior Associate
BM Final

Barry Mack

Director
OD Final

Olivia Devereese

Project Manager

Paul McBride

Associate

Muhammed Ansar

Project Analyst
RC Final

Rosanne Corbett

Director
EMR Final

Ellen Ratcliffe

Principal Consultant
SH Final

Steve Hammer

Trustee Secretary
KM Final

Kate Maloney

Client Director
MH Final

Margs Harvey

Business Administrator
RC

Robyn Cowan

Senior Consultant
TO Final

Tom Oakley

Consultant
CC Final

Clare Chilton

Consultant
PA Final

Paul Armitage

Head of DC
CD Final

Cindy Dadier

Head of Operations
Alan S Final

Alan Simpson

Financial Controller
Mark dallaway

Mark Dallaway

Senior Associate
KJ Final

Kneale Jefferis

Administrator

Hamida Dadd

Analyst

Laura Ospina-Castro

Junior Consultant
KW Final

Katy Wilkinson

Consultant
Sharon Hine

Sharon Hine

HR & Business Support Administrator
AJB Final

Adam Barker

Project Manager

Callum Taylor

Analyst
A JM Final

Auline-Jean Melbourne

Associate

Peter Shaw

Principal
JF final

Jo Fellowes

Director
ER Final

Emma Rogers

Senior Consultant
IM Final

Ian McQuade

CEO

Stuart Murdoch

Consultant
RE Final

Reece Eley

Junior Consultant
ADC Final

Adrian Cooper

Head of Market Engagement
RP Final

Robert Plumb

Senior Associate
CW Final

Claire Wallis

Consultant
TK Final

Tammy King

Head of People
HB Final

Hana Bailey

Senior Consultant
Susan Sinclair March 2025

Susan Sinclair

Senior Consultant
AS Final

Antonella Sferrino

Associate
EB Final

Emma Beard

Senior Consultant
DJ F Inal

Daniel Jacobson

Principal Consultant
Adam Chate 4787

Adam Chate

Senior Consultant
PV Final

Pamjit Virdi

Consultant
Muse heads March 579 Edit

Geoff Francis

Senior Consultant

Haydn Williams

Project Analyst
Ryan P Final

Ryan Perrin

IT Support Apprentice
DN Final

Danuta Nott

Business Support Manager

Testimonials

We appointed Muse Advisory for our first external review of board effectiveness. It was undertaken independently by Muse in line with good practice under the UK corporate governance code whilst recognising we are a young organisation building the business for our LGPS shareholders. It was a thorough process but not at all disruptive, with strong involvement of Board, Executive and wider stakeholders. There was a lot of relevant feedback with useful ideas in the Muse report, with a clear presentation of the findings enabling us to discuss and agree the actions to take forward. Overall, it has been a comprehensive and insightful piece of work by Muse.
Chair, Border to Cost Pensions Partnership
We appointed Muse to step in when our long-standing Pensions Manager announced his retirement. Their team managed to get up to speed quickly, complete an effective handover and ensure our day-to-day business continues to run, whilst at the same time helping us select, appoint and transition to a new administrator. Muse has become a key part of our team, coordinating activities across advisers. The Muse team has spotted opportunities to bring governance and market insight into the day to day management of our schemes. We feel we are in good hands and, importantly, enjoy working together.
Independent Chair of Trustees, John Laing
Muse helped us to agree a future investment governance model appropriate for our organisation. They have deep knowledge of the advisory and fiduciary management market and we were impressed with how well they listened to all views, helped us consider all the options and, importantly, obtain buy in from all key stakeholders.
Chair of Trustees, Reed Elsevier Pension Trustee Limited

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