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Knowledge hub

Check out one of our recent thought pieces below, or dive into our knowledge hub to see the latest thinking from across the Muse team!

Musings | 17 Apr 2026

Roundtable: Effective Pensions Administration

What is the ‘utopia’ for pensions administration? That was the theme for our latest Pensions Leaders dinner, which brought together a mix of professional trustees, Heads of Pensions and representatives from administration providers to share knowledge, ideas and wisdom on what effective administration should look like in 2030 and beyond. It was a lively discussion and we’ve provided a summary of the key points and takeaways.

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Musings | 12 Mar 2026

Grand designs

Olivia Devereese looks at what makes a good project manager and highlights why it’s important to control change. Governance frameworks around projects brings structure and ensures milestones are met.

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Musings | 12 Mar 2026

AI governance

Artificial Intelligence (AI) is driving considerable change across many industries, including pensions, and whilst there are significant potential benefits available, the risks are real as well. Jo Fellowes explores where AI is currently being used and developed in the pensions industry and considers the changes in Trustee governance required to oversee data, security and cyber risk as AI use continues to evolve.

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The Team

SH Final

Steve Hammer

Trustee Secretary
EB Final

Emma Beard

Senior Consultant
ER Final

Emma Rogers

Senior Consultant
KJ Final

Kneale Jefferis

Administrator
PA Final

Paul Armitage

Head of DC
RE Final

Reece Eley

Junior Consultant
Sharon Hine

Sharon Hine

HR & Business Support Administrator
JF final

Jo Fellowes

Director
RP Final

Robert Plumb

Senior Associate
KW Final

Katy Wilkinson

Consultant
RC

Robyn Cowan

Senior Consultant

Hamida Dadd

Analyst
AS Final

Antonella Sferrino

Associate
ADC Final

Adrian Cooper

Head of Market Engagement

Paul McBride

Associate
Susan Sinclair March 2025

Susan Sinclair

Senior Consultant
IM Final

Ian McQuade

CEO
Alan S Final

Alan Simpson

Financial Controller
KM Final

Kate Maloney

Client Director
CC Final

Clare Chilton

Consultant
HB Final

Hana Bailey

Senior Consultant
BM Final

Barry Mack

Director
OD Final

Olivia Devereese

Project Manager
RC Final

Rosanne Corbett

Director
TK Final

Tammy King

Head of People
Muse heads March 579 Edit

Geoff Francis

Senior Consultant
KEM Final

Katherine Milton

Principal Consultant

Callum Taylor

Analyst

Haydn Williams

Project Analyst
Mark dallaway

Mark Dallaway

Senior Associate
TB Final

Tony Brown

Consultant
AJB Final

Adam Barker

Project Manager

Muhammed Ansar

Project Analyst
AC Final

Amanda Cullen

Senior Associate
DJ F Inal

Daniel Jacobson

Principal Consultant
DN Final

Danuta Nott

Business Support Manager
CD Final

Cindy Dadier

Head of Operations
PV Final

Pamjit Virdi

Consultant
EMR Final

Ellen Ratcliffe

Principal Consultant
CW Final

Claire Wallis

Consultant
TO Final

Tom Oakley

Consultant
Ryan P Final

Ryan Perrin

IT Support Apprentice
MH Final

Margs Harvey

Business Administrator
A JM Final

Auline-Jean Melbourne

Associate
AB Final

Aliza Bashir

Analyst

Testimonials

Muse bring a helpful and experienced objectivity to projects which helps guide the Trustee Board through some important decision making with pace.
Former Head of Marks & Spencer Pension Trust, Marks & Spencer Pension Trust Limited
With the support of Muse's professional team our recent FM selection project delivered as expected and so much more. Muse was able to translate our scheme's unique characteristics and ambitions in to specific and practical service requirements. This meant that we were able to select the best fit provider; a firm who then already understood us and was well matched to our scheme's requirements.
Chair of Trustees, Northrop Grumman UK Pension Scheme
Muse carried out an effectiveness review for both of our scheme trustee boards and ran a joint board workshop on the findings and helped our trustees agree actions. An external review and the workshop were ‘firsts’ for us, we wanted to get it right. We chose Muse because of their experience and independence. Their team were very skilled in helping our trustees take stock and reflect, challenging us to think about future effectiveness and bringing wider knowledge of trustee practice and corporate governance. Muse really delivered well on the work.
Pension and Benefits Partner, LV= Pension Trustee Limited

Helping Trustees and Companies to better govern their pension schemes

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