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Knowledge hub

Check out one of our recent thought pieces below, or dive into our knowledge hub to see the latest thinking from across the Muse team!

Musings | 28 Sept 2026

Concentration risk in trustee services

What happens when a significant proportion of a scheme’s knowledge, governance activity and institutional memory becomes concentrated within a single organisation? Katherine Milton, who is part of our outsourced pensions management leadership team, looks at some of the challenges with concentration risk and outlines the key questions that trustees need to ask when assessing supplier concentration risk.

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Musings | 28 Sept 2026

Private markets in UK pension defaults

Private markets could be a valuable addition to UK pension scheme default funds, especially for members who are many years from retirement. This area, however, is not without its challenges. In this article, Paul Armitage, Head of DC at Muse, looks at what this means for charges and member communications.  

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Musings | 28 Sept 2026

AI governance

Artificial Intelligence (AI) is driving considerable change across many industries, including pensions, and whilst there are significant potential benefits available, the risks are real as well. Jo Fellowes explores where AI is currently being used and developed in the pensions industry and considers the changes in Trustee governance required to oversee data, security and cyber risk as AI use continues to evolve.

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The Team

CC Final

Clare Chilton

Consultant
Susan Sinclair March 2025

Susan Sinclair

Senior Consultant
MH Final

Margs Harvey

Business Administrator
KEM Final

Katherine Milton

Principal Consultant
CW Final

Claire Wallis

Consultant

Cameron Halsall

Analyst

Peter Shaw

Principal
Mark dallaway

Mark Dallaway

Senior Associate

Pemmy Opeaye

Analyst

Laura Ospina-Castro

Junior Consultant
KW Final

Katy Wilkinson

Consultant
OD Final

Olivia Devereese

Project Manager
AJB Final

Adam Barker

Project Manager

Stefan Ambrose

Administrator
RE Final

Reece Eley

Junior Consultant
Alan S Final

Alan Simpson

Financial Controller
Ryan P Final

Ryan Perrin

IT Support Apprentice
ADC Final

Adrian Cooper

Head of Market Engagement
HB Final

Hana Bailey

Senior Consultant
PA Final

Paul Armitage

Head of DC
AS Final

Antonella Sferrino

Associate
EB Final

Emma Beard

Senior Consultant
TK Final

Tammy King

Head of People

Muhammed Ansar

Project Analyst
RC

Robyn Cowan

Senior Consultant

Paul McBride

Associate
Adam Chate

Adam Chate

Senior Consultant
IM Final

Ian McQuade

CEO
S Murdoch Headshot

Stuart Murdoch

Consultant

Haydn Williams

Project Analyst
EMR Final

Ellen Ratcliffe

Principal Consultant
ER Final

Emma Rogers

Senior Consultant
KJ Final

Kneale Jefferis

Administrator
JF final

Jo Fellowes

Director
A JM Final

Auline-Jean Melbourne

Associate
RC Final

Rosanne Corbett

Director
KM Final

Kate Maloney

Client Director
Sharon Hine

Sharon Hine

HR & Business Support Administrator
TB Final

Tony Brown

Consultant
DJ F Inal

Daniel Jacobson

Principal Consultant
TO Final

Tom Oakley

Consultant
RP Final

Robert Plumb

Senior Associate
Amanda Cullen V1

Amanda Cullen

Senior Associate

Iulia Chiorean

Administrator
PV Final

Pamjit Virdi

Senior Consultant
Muse heads March 579 Edit

Geoff Francis

Senior Consultant
DN Final

Danuta Nott

Business Support Manager

Callum Taylor

Analyst
CD Final

Cindy Dadier

Head of Operations

Testimonials

Muse supported us with our transition between administrators. Muse challenged both the incoming and incumbent administrator and made sure we asked the right questions and had robust governance around the transition. They provided significant input into our contract negotiations, ensuring that we benefited from their experience of the market. The acceptance criteria that they developed collaboratively with all stakeholders helped ensure we could hold the administrator to account for delivery. Muse are a great team to work with, and they helped us establish a solid foundation for a strong relationship with our administration partner.
Head of Staff Pensions Management, Prudential Staff Pension Scheme
Muse continue to provide excellent independent support to us and their clients. Their operating model provides a refreshing change: quality, independently minded people who are good at what they do. Muse know where they want to operate and continually seek to take new ideas into those areas. Muse continue to punch above their weight.
Head of Trustee Services, Unilever
Muse helped us switch our administration provider. Their work included confirming the decision to change providers, identifying our requirements, facilitating the entire RfP process and then advising on commercial/ operational contractual matters. This was a significant project for us. It was completed successfully on time and on budget. Muse’s advice, professionalism and efficiency was excellent throughout, and their guidance and expertise was both reassuring and very much appreciated.
Trustee Chair, Aliaxis UK Defined Benefit Pension Scheme

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