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Knowledge hub

Check out one of our recent thought pieces below, or dive into our knowledge hub to see the latest thinking from across the Muse team!

Musings | 28 Sept 2026

Concentration risk in trustee services

What happens when a significant proportion of a scheme’s knowledge, governance activity and institutional memory becomes concentrated within a single organisation? Katherine Milton, who is part of our outsourced pensions management leadership team, looks at some of the challenges with concentration risk and outlines the key questions that trustees need to ask when assessing supplier concentration risk.

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Musings | 28 Sept 2026

Private markets in UK pension defaults

Private markets could be a valuable addition to UK pension scheme default funds, especially for members who are many years from retirement. This area, however, is not without its challenges. In this article, Paul Armitage, Head of DC at Muse, looks at what this means for charges and member communications.  

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Musings | 28 Sept 2026

AI governance

Artificial Intelligence (AI) is driving considerable change across many industries, including pensions, and whilst there are significant potential benefits available, the risks are real as well. Jo Fellowes explores where AI is currently being used and developed in the pensions industry and considers the changes in Trustee governance required to oversee data, security and cyber risk as AI use continues to evolve.

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The Team

Sharon Hine

Sharon Hine

HR & Business Support Administrator
TK Final

Tammy King

Head of People
RC

Robyn Cowan

Senior Consultant
CW Final

Claire Wallis

Consultant

Haydn Williams

Project Analyst
ER Final

Emma Rogers

Senior Consultant
AS Final

Antonella Sferrino

Associate
Adam Chate

Adam Chate

Senior Consultant
KM Final

Kate Maloney

Client Director
KJ Final

Kneale Jefferis

Administrator
Muse heads March 579 Edit

Geoff Francis

Senior Consultant
MH Final

Margs Harvey

Business Administrator

Iulia Chiorean

Administrator
RP Final

Robert Plumb

Senior Associate
CC Final

Clare Chilton

Consultant

Laura Ospina-Castro

Junior Consultant
S Murdoch Headshot

Stuart Murdoch

Consultant

Cameron Halsall

Analyst
TB Final

Tony Brown

Consultant
EMR Final

Ellen Ratcliffe

Principal Consultant
CD Final

Cindy Dadier

Head of Operations
AJB Final

Adam Barker

Project Manager
PV Final

Pamjit Virdi

Senior Consultant
DJ F Inal

Daniel Jacobson

Principal Consultant
TO Final

Tom Oakley

Consultant

Muhammed Ansar

Project Analyst
RE Final

Reece Eley

Junior Consultant
DN Final

Danuta Nott

Business Support Manager
KEM Final

Katherine Milton

Principal Consultant
ADC Final

Adrian Cooper

Head of Market Engagement
OD Final

Olivia Devereese

Project Manager
JF final

Jo Fellowes

Director

Peter Shaw

Principal

Paul McBride

Associate

Stefan Ambrose

Administrator
KW Final

Katy Wilkinson

Consultant
Susan Sinclair March 2025

Susan Sinclair

Senior Consultant

Callum Taylor

Analyst
Amanda Cullen V1

Amanda Cullen

Senior Associate

Pemmy Opeaye

Analyst
EB Final

Emma Beard

Senior Consultant
Mark dallaway

Mark Dallaway

Senior Associate
Alan S Final

Alan Simpson

Financial Controller
PA Final

Paul Armitage

Head of DC
IM Final

Ian McQuade

CEO
A JM Final

Auline-Jean Melbourne

Associate
RC Final

Rosanne Corbett

Director
Ryan P Final

Ryan Perrin

IT Support Apprentice
HB Final

Hana Bailey

Senior Consultant

Testimonials

We engaged Muse, in advance of our administration contract renewal, to review the service and contractual terms and ensure we received overall value for money from our third party administrator. I was delighted with the outcome and the material improvement we achieved.
Former Head of Pensions, Vodafone
Muse was a highly valued resource to both the Trustee and our executive team. They helped us focus on our strategic priorities, whilst also helping the team deliver and move the scheme towards its goals. Along with this, they were a safe pair of hands delivering the regular business-as-usual work in the quarterly cycles. We enjoyed working together and appreciated their pragmatism and wider market views. Muse's team has added value at various levels of the organisation and helped us through a period of significant change.
CEO, National Grid - Trustee Executive Limited
We appointed Muse because of their depth and breadth of knowledge of the pension administration market and their independence. Having an adviser who has such level of experience is critical. Muse helped ensure that the Trustees were confident in the decision they took when selecting their third party administrator. Many implementation projects over-promise and under-deliver. Muse provided expert guidance, alongside our own internal project management function and the third party administrator, to ensure a successful implementation that delivered the planned level of automation from day 1. I would confidently recommend Muse Advisory to other Trustee Boards.
Trustee Director, RBS Pension Trustee Limited

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