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Knowledge hub

Check out one of our recent thought pieces below, or dive into our knowledge hub to see the latest thinking from across the Muse team!

Musings | 28 Sept 2026

Concentration risk in trustee services

What happens when a significant proportion of a scheme’s knowledge, governance activity and institutional memory becomes concentrated within a single organisation? Katherine Milton, who is part of our outsourced pensions management leadership team, looks at some of the challenges with concentration risk and outlines the key questions that trustees need to ask when assessing supplier concentration risk.

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Musings | 28 Sept 2026

Private markets in UK pension defaults

Private markets could be a valuable addition to UK pension scheme default funds, especially for members who are many years from retirement. This area, however, is not without its challenges. In this article, Paul Armitage, Head of DC at Muse, looks at what this means for charges and member communications.  

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Musings | 28 Sept 2026

AI governance

Artificial Intelligence (AI) is driving considerable change across many industries, including pensions, and whilst there are significant potential benefits available, the risks are real as well. Jo Fellowes explores where AI is currently being used and developed in the pensions industry and considers the changes in Trustee governance required to oversee data, security and cyber risk as AI use continues to evolve.

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The Team

KM Final

Kate Maloney

Client Director
OD Final

Olivia Devereese

Project Manager
RC

Robyn Cowan

Senior Consultant

Haydn Williams

Project Analyst
TK Final

Tammy King

Head of People
CD Final

Cindy Dadier

Head of Operations
TB Final

Tony Brown

Consultant
Amanda Cullen V1

Amanda Cullen

Senior Associate
KW Final

Katy Wilkinson

Consultant
CW Final

Claire Wallis

Consultant
KEM Final

Katherine Milton

Principal Consultant

Muhammed Ansar

Project Analyst
RE Final

Reece Eley

Junior Consultant
IM Final

Ian McQuade

CEO
RP Final

Robert Plumb

Senior Associate
TO Final

Tom Oakley

Consultant
PA Final

Paul Armitage

Head of DC
EMR Final

Ellen Ratcliffe

Principal Consultant

Iulia Chiorean

Administrator
S Murdoch Headshot

Stuart Murdoch

Consultant
MH Final

Margs Harvey

Business Administrator
A JM Final

Auline-Jean Melbourne

Associate

Peter Shaw

Principal

Stefan Ambrose

Administrator

Cameron Halsall

Analyst
KJ Final

Kneale Jefferis

Administrator
AS Final

Antonella Sferrino

Associate
Alan S Final

Alan Simpson

Financial Controller

Callum Taylor

Analyst
DN Final

Danuta Nott

Business Support Manager
CC Final

Clare Chilton

Consultant
PV Final

Pamjit Virdi

Senior Consultant

Paul McBride

Associate
Ryan P Final

Ryan Perrin

IT Support Apprentice
Sharon Hine

Sharon Hine

HR & Business Support Administrator
EB Final

Emma Beard

Senior Consultant
HB Final

Hana Bailey

Senior Consultant
Mark dallaway

Mark Dallaway

Senior Associate
ER Final

Emma Rogers

Senior Consultant
RC Final

Rosanne Corbett

Director
DJ F Inal

Daniel Jacobson

Principal Consultant
AJB Final

Adam Barker

Project Manager

Laura Ospina-Castro

Junior Consultant
Muse heads March 579 Edit

Geoff Francis

Senior Consultant
Adam Chate

Adam Chate

Senior Consultant
ADC Final

Adrian Cooper

Head of Market Engagement
JF final

Jo Fellowes

Director

Pemmy Opeaye

Analyst
Susan Sinclair March 2025

Susan Sinclair

Senior Consultant

Testimonials

We have very much valued working with Muse in a review of our pension administration arrangements. The Muse team was incredibly helpful in helping us prepare for the review, in guiding us through the various assessment stages, and in helping us to get to the right decision for our Schemes. The documentation produced during the process, from the RfP itself, through to the reporting in support of the decision making process, has been first class. I would like to offer my sincere thanks and gratitude for all of the hard work, commitment and support. The Muse team were an absolute delight to work in partnership with, on what could potentially have been a difficult programme.
Group Head of Pensions & Benefits, DMGT
It was great working with Muse and if we undertake another review we will most definitely be in touch. We could not have got through this without Muse.
UK Group Pensions Manager, Total
We engaged Muse, in advance of our administration contract renewal, to review the service and contractual terms and ensure we received overall value for money from our third party administrator. I was delighted with the outcome and the material improvement we achieved.
Former Head of Pensions, Vodafone

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