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Knowledge hub

Check out one of our recent thought pieces below, or dive into our knowledge hub to see the latest thinking from across the Muse team!

Musings | 17 Apr 2026

Roundtable: Effective Pensions Administration

What is the ‘utopia’ for pensions administration? That was the theme for our latest Pensions Leaders dinner, which brought together a mix of professional trustees, Heads of Pensions and representatives from administration providers to share knowledge, ideas and wisdom on what effective administration should look like in 2030 and beyond. It was a lively discussion and we’ve provided a summary of the key points and takeaways.

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Musings | 12 Mar 2026

Grand designs

Olivia Devereese looks at what makes a good project manager and highlights why it’s important to control change. Governance frameworks around projects brings structure and ensures milestones are met.

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Musings | 12 Mar 2026

AI governance

Artificial Intelligence (AI) is driving considerable change across many industries, including pensions, and whilst there are significant potential benefits available, the risks are real as well. Jo Fellowes explores where AI is currently being used and developed in the pensions industry and considers the changes in Trustee governance required to oversee data, security and cyber risk as AI use continues to evolve.

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The Team

Susan Sinclair March 2025

Susan Sinclair

Senior Consultant
KJ Final

Kneale Jefferis

Administrator
CD Final

Cindy Dadier

Head of Operations
JF final

Jo Fellowes

Director
ER Final

Emma Rogers

Senior Consultant

Callum Taylor

Analyst
AC Final

Amanda Cullen

Senior Associate
HB Final

Hana Bailey

Senior Consultant
DJ F Inal

Daniel Jacobson

Principal Consultant
AJB Final

Adam Barker

Project Manager
BM Final

Barry Mack

Director
SH Final

Steve Hammer

Trustee Secretary
Muse heads March 579 Edit

Geoff Francis

Senior Consultant
TB Final

Tony Brown

Consultant

Hamida Dadd

Analyst
RC Final

Rosanne Corbett

Director
TK Final

Tammy King

Head of People
Mark dallaway

Mark Dallaway

Senior Associate
KEM Final

Katherine Milton

Principal Consultant
AB Final

Aliza Bashir

Analyst
EMR Final

Ellen Ratcliffe

Principal Consultant
RP Final

Robert Plumb

Senior Associate
ADC Final

Adrian Cooper

Head of Market Engagement
CW Final

Claire Wallis

Consultant
OD Final

Olivia Devereese

Project Manager
CC Final

Clare Chilton

Consultant
Alan S Final

Alan Simpson

Financial Controller
DN Final

Danuta Nott

Business Support Manager
PA Final

Paul Armitage

Head of DC
IM Final

Ian McQuade

CEO
Ryan P Final

Ryan Perrin

IT Support Apprentice
RC

Robyn Cowan

Senior Consultant

Muhammed Ansar

Project Analyst
KW Final

Katy Wilkinson

Consultant

Paul McBride

Associate
RE Final

Reece Eley

Junior Consultant
MH Final

Margs Harvey

Business Administrator
A JM Final

Auline-Jean Melbourne

Associate
TO Final

Tom Oakley

Consultant
Sharon Hine

Sharon Hine

HR & Business Support Administrator
AS Final

Antonella Sferrino

Associate
PV Final

Pamjit Virdi

Consultant
EB Final

Emma Beard

Senior Consultant
KM Final

Kate Maloney

Client Director

Haydn Williams

Project Analyst

Testimonials

In the time we worked together Muse showed a genuine understanding of, and commitment to, our Plan's objectives that I have rarely, if ever, seen matched by other consultancies. A pleasure to work with.
Former Pensions Manager, Scottish & Newcastle Pension Plan
With the support of Muse's professional team our recent FM selection project delivered as expected and so much more. Muse was able to translate our scheme's unique characteristics and ambitions in to specific and practical service requirements. This meant that we were able to select the best fit provider; a firm who then already understood us and was well matched to our scheme's requirements.
Chair of Trustees, Northrop Grumman UK Pension Scheme
Muse has provided us with a comprehensive framework to help assess the effectiveness of our existing system of governance and to challenge our existing approach to risk management. With Muse’s guidance, we are expecting to see a number of improvements to our risk management framework which will put us in a strong position for when TPR’s Single Code comes into force. Muse has helped us to identify and resolve gaps in our governance structure underpinning our risk management framework. In particular, by aligning our risk management framework with our strategy, the Trustee Board is supported in achieving its objectives.
Head of Trustee Governance, DHL Pensions

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