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Check out one of our recent thought pieces below, or dive into our knowledge hub to see the latest thinking from across the Muse team!

Musings | 17 Apr 2026

Roundtable: Effective Pensions Administration

What is the ‘utopia’ for pensions administration? That was the theme for our latest Pensions Leaders dinner, which brought together a mix of professional trustees, Heads of Pensions and representatives from administration providers to share knowledge, ideas and wisdom on what effective administration should look like in 2030 and beyond. It was a lively discussion and we’ve provided a summary of the key points and takeaways.

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Musings | 12 Mar 2026

Grand designs

Olivia Devereese looks at what makes a good project manager and highlights why it’s important to control change. Governance frameworks around projects brings structure and ensures milestones are met.

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Musings | 12 Mar 2026

AI governance

Artificial Intelligence (AI) is driving considerable change across many industries, including pensions, and whilst there are significant potential benefits available, the risks are real as well. Jo Fellowes explores where AI is currently being used and developed in the pensions industry and considers the changes in Trustee governance required to oversee data, security and cyber risk as AI use continues to evolve.

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The Team

KM Final

Kate Maloney

Client Director
TO Final

Tom Oakley

Consultant
CD Final

Cindy Dadier

Head of Operations

Callum Taylor

Analyst
Mark dallaway

Mark Dallaway

Senior Associate
OD Final

Olivia Devereese

Project Manager
CW Final

Claire Wallis

Consultant
ADC Final

Adrian Cooper

Head of Market Engagement
EMR Final

Ellen Ratcliffe

Principal Consultant
RP Final

Robert Plumb

Senior Associate
Muse heads March 579 Edit

Geoff Francis

Senior Consultant
AS Final

Antonella Sferrino

Associate
Ryan P Final

Ryan Perrin

IT Support Apprentice
A JM Final

Auline-Jean Melbourne

Associate
KEM Final

Katherine Milton

Principal Consultant
HB Final

Hana Bailey

Senior Consultant

Hamida Dadd

Analyst
ER Final

Emma Rogers

Senior Consultant
DN Final

Danuta Nott

Business Support Manager
CC Final

Clare Chilton

Consultant
AB Final

Aliza Bashir

Analyst
KJ Final

Kneale Jefferis

Administrator
PA Final

Paul Armitage

Head of DC
EB Final

Emma Beard

Senior Consultant
AJB Final

Adam Barker

Project Manager

Paul McBride

Associate

Haydn Williams

Project Analyst
IM Final

Ian McQuade

CEO
PV Final

Pamjit Virdi

Consultant
AC Final

Amanda Cullen

Senior Associate
Susan Sinclair March 2025

Susan Sinclair

Senior Consultant
MH Final

Margs Harvey

Business Administrator
JF final

Jo Fellowes

Director
TB Final

Tony Brown

Consultant
SJH Final

Sharon Hine

HR & Business Support Administrator
BM Final

Barry Mack

Director
DJ F Inal

Daniel Jacobson

Principal Consultant
Alan S Final

Alan Simpson

Financial Controller
RC Final

Rosanne Corbett

Director
SH Final

Steve Hammer

Trustee Secretary
KW Final

Katy Wilkinson

Consultant
RE Final

Reece Eley

Junior Consultant

Muhammed Ansar

Project Analyst
TK Final

Tammy King

Head of People
RC

Robyn Cowan

Senior Consultant

Testimonials

Muse has provided us with a comprehensive framework to help assess the effectiveness of our existing system of governance and to challenge our existing approach to risk management. With Muse’s guidance, we are expecting to see a number of improvements to our risk management framework which will put us in a strong position for when TPR’s Single Code comes into force. Muse has helped us to identify and resolve gaps in our governance structure underpinning our risk management framework. In particular, by aligning our risk management framework with our strategy, the Trustee Board is supported in achieving its objectives.
Head of Trustee Governance, DHL Pensions
We appointed Muse through a competitive tender to support our actuarial selection process as a result of the thoroughness of their approach, their deep knowledge of the market and value for money. Their support was invaluable in helping us to concentrate on what would make the difference for us from our Actuary so that we could make the selection from some very strong candidates. The team was flexible and approachable; they managed the project for us professionally to ensure that the candidate firms were well briefed and engaged with the project. Muse played an important part in enabling us to select a firm best suited to our requirements and ways of working.
Trustee Secretary, States of Jersey Pension Schemes
Muse Advisory's objective assessment of the effectiveness of the Trustee Board's governance arrangements was well received. They also helped us map roles and responsibilities succinctly and with clarity.
UK Pensions Manager, BAT UK Pension Fund

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