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Knowledge hub

Check out one of our recent thought pieces below, or dive into our knowledge hub to see the latest thinking from across the Muse team!

Musings | 17 Sept 2025

The power of independence

Why should the principle of independence stand at the forefront of your decision-making process? Ellen Ratcliffe explores the role that independence plays in improved outcomes and how value is delivered through the work we do across outsourced pensions management.

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Musings | 17 Sept 2025

Implementing post DC retirement solutions

The Pension Schemes Bill 2025 is expected to place new duties on trustees to provide “default pension benefit solutions” for DC members. Paul Armitage looks at the current landscape and what might be expected going forwards, including considerations for trustees.

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Musings | 17 Sept 2025

Dashboards: Are we nearly there yet?

After years of planning, preparation and decisions, we’re nearly there. Now the dashboard journey is beginning, what’s next? In this article, Jo Fellowes shines a spotlight on the key areas that schemes and trustees need to think about; strategies for maintaining data, connection to the dashboard ecosystem, what’s expected of trustees, the unknowns of member demand and what members are likely to care about.

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The Team

ELR 359

Emma Rogers

Senior Consultant
Muse heads March 475

Robert Plumb

Senior Associate
ADC 28

Adrian Cooper

Head of Market Engagement

Sharon Hine

HR & Business Support Administrator
MH 550 1

Margs Harvey

Business Administrator
SH 541

Steve Hammer

Trustee Secretary
RE 365

Reece Eley

Junior Consultant

Olivia Devereese

Project Manager
AC 335

Amanda Cullen

Senior Associate
KEM 96 1

Katherine Milton

Senior Consultant

Ellen Ratcliffe

Senior Consultant
TO 397

Tom Oakley

Consultant

Adam Barker

Project Manager
Muse heads March 579 Edit

Geoff Francis

Senior Consultant
EB 180 1

Emma Beard

Senior Consultant

Auline-Jean Melbourne

Associate
Antonella sferrino

Antonella Sferrino

Associate
KSM 515

Kate Maloney

Client Director
AB 78

Aliza Bashir

Analyst
TK 16 1

Tammy King

Head of People
EE 1

Evalinde Eelens

Senior Associate
Cindy

Cindy Dadier

Business Manager
DJ 323

Daniel Jacobson

Senior Consultant
JF 57 1

Jo Fellowes

Director

Ann Namubiru

Consultant
Alan S 329

Alan Simpson

Financial Controller
KJ 123 1

Kneale Jefferis

Administrator

Tony Brown

Consultant

Paul McBride

Associate
CW 392

Claire Wallis

Consultant
Mark dallaway

Mark Dallaway

Senior Associate
File 4

Paul Armitage

Associate

Jamie Goodfellow

Senior Consultant
KW 43 1

Katy Wilkinson

Consultant

Clare Chilton

Consultant
HB 403

Hana Bailey

Senior Consultant
IM 380

Ian McQuade

CEO
RAC 6

Robyn Cowan

Consultant
Muse heads March 591

Liza Sinclair

Senior Consultant
PV 530

Pamjit Virdi

Consultant
DN 306

Danuta Nott

Business Support Manager
Rosanne Corbett

Rosanne Corbett

Director
BM 110 1

Barry Mack

Director

Hamida Dadd

Analyst

Testimonials

Muse worked skillfully with the trustees, our advisers and our main Company contacts to help us review trustee board effectiveness and provide independent insights. Muse set their report in a strategic context for the scheme and it was evident Muse understood our unique challenges as well as comparisons to peer schemes. They framed proportionate views and made clear recommendations for actions that we are now taking forward. It has been a good piece of work, and worthwhile. It will help us work with the Company to make further progress on the scheme. The other trustees had not experienced an effectiveness review; they found it easy to work with Muse and engaged well with the trustee board’s discussion of the report findings.
Independent Trustee Chair, QinetiQ Pension Scheme
Muse facilitated the setting of our strategic goals, both financial and operational, working with all our advisers and providers so that the objectives were fully integrated, not only in respect of IRM but also with regard to data, administration, member communication and governance. Their independence meant that the advisers were open and transparent in their thinking. The momentum they helped us achieve means that we are on course to provide good outcomes for our members. It also gives us a helpful framework to refresh regularly, to check that we remain on track.
Independent Trustee, Xerox Final Salary Pension Scheme
Muse helped us work with our administrator to deliver our transformation programme. They challenged them and asked questions we hadn’t considered. We wouldn’t have achieved the change we needed without the support and experience of the Muse team.
Pension Strategy Manager, CYBG plc

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