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Knowledge hub

Check out one of our recent thought pieces below, or dive into our knowledge hub to see the latest thinking from across the Muse team!

Musings | 12 Mar 2026

Grand designs

Olivia Devereese looks at what makes a good project manager and highlights why it’s important to control change. Governance frameworks around projects brings structure and ensures milestones are met.

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Musings | 12 Mar 2026

AI governance

Artificial Intelligence (AI) is driving considerable change across many industries, including pensions, and whilst there are significant potential benefits available, the risks are real as well. Jo Fellowes explores where AI is currently being used and developed in the pensions industry and considers the changes in Trustee governance required to oversee data, security and cyber risk as AI use continues to evolve.

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Musings | 12 Mar 2026

The key risks for Trustee Boards may not be what you think

We all know that the world is changing – and changing more quickly than ever. Everywhere we look we see evidence of this – geopolitics, climate change, AI are just three areas where the status quo is not what it was a year or even a month ago. How can Trustee Boards address such significant change? In this case study by Amanda Cullen, we shine a light on what worked well when working with a Trustee Board on their strategic thinking.

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The Team

MH Final

Margs Harvey

Business Administrator
RC Final

Rosanne Corbett

Director
AC Final

Amanda Cullen

Senior Associate
Ryan P Final

Ryan Perrin

IT Support Apprentice
KJ Final

Kneale Jefferis

Administrator
BM Final

Barry Mack

Director
Muse heads March 579 Edit

Geoff Francis

Senior Consultant
CW Final

Claire Wallis

Consultant
PA Final

Paul Armitage

Head of DC

Paul McBride

Associate
DJ F Inal

Daniel Jacobson

Senior Consultant
ADC Final

Adrian Cooper

Head of Market Engagement
OD Final

Olivia Devereese

Project Manager
CD Final

Cindy Dadier

Head of Operations
AJB Final

Adam Barker

Project Manager
KW Final

Katy Wilkinson

Consultant
RP Final

Robert Plumb

Senior Associate
KM Final

Kate Maloney

Client Director
TB Final

Tony Brown

Consultant
Mark dallaway

Mark Dallaway

Senior Associate
KEM Final

Katherine Milton

Senior Consultant
SH Final

Steve Hammer

Trustee Secretary
RE Final

Reece Eley

Junior Consultant
TK Final

Tammy King

Head of People
ER Final

Emma Rogers

Senior Consultant
DN Final

Danuta Nott

Business Support Manager
EB Final

Emma Beard

Senior Consultant

Callum Taylor

Analyst
Susan Sinclair March 2025

Susan Sinclair

Senior Consultant
EE 1

Evalinde Eelens

Senior Associate
IM Final

Ian McQuade

CEO
PV Final

Pamjit Virdi

Consultant
TO Final

Tom Oakley

Consultant
HB Final

Hana Bailey

Senior Consultant
Alan S Final

Alan Simpson

Financial Controller
AS Final

Antonella Sferrino

Associate
CC Final

Clare Chilton

Consultant

Hamida Dadd

Analyst
EMR Final

Ellen Ratcliffe

Senior Consultant
JF final

Jo Fellowes

Director
RC

Robyn Cowan

Senior Consultant
SJH Final

Sharon Hine

HR & Business Support Administrator
AB Final

Aliza Bashir

Analyst
A JM Final

Auline-Jean Melbourne

Associate

Testimonials

Rosanne and Julia facilitated an online session for the Trustee Board on strategic planning and agreeing our objectives for member experience, considering administration service delivery and member communications and engagement. It was a focused, positive and engaging session despite it having to be held online rather than face to face as we’d planned. It helped us make progress and we had a meaningful discussion as a board. All the trustee directors were able to share candid views and ideas on what is important to us as a board and to members. We got a lot of value out of it - and more to the point now have a basis to agree long-term non-financial objectives for the pension scheme.
Chair and Trustee Director, National Grid Electricity Group Trustee Limited
Knowing that commercial links may exist between some consultants and pension service providers, it was Muse’s clear independence that made the difference for us. Firstly, they helped us to consider the different types of DC scheme available, without having a particular product that they were looking to sell. On the second occasion, we were considering Fiduciary Management. Muse helped us understand the pros and cons of Fiduciary Management compared with our current service. Whilst we didn’t move to Fiduciary Management, we did make changes to the way that we work with our appointed investment consultant.
Former Group Head of HR, Drax Group plc
Muse helped us to agree a future investment governance model appropriate for our organisation. They have deep knowledge of the advisory and fiduciary management market and we were impressed with how well they listened to all views, helped us consider all the options and, importantly, obtain buy in from all key stakeholders.
Chair of Trustees, Reed Elsevier Pension Trustee Limited

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